The Sucuri Scanner no longer works for all child sites. When starting the scan, the following message appears after a few seconds: Error: code 403
Deleting and reinstalling the extension did not help.
Hey @electricarts
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hey Bojan,
here is the report:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 64M Pass
WordPress Version >=6.2 6.5.3 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.29.0 7.81.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/3.0.2 Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 5000000 Pass
PHP Allow URL fopen N/A On
PHP Disabled Functions N/A diskfreespace, dl, escapeshellcmd, exec, fpassthru, getmyuid, highlight_file, ini_alter, ini_alter, leak, link, listen, passthru, pcntl_exec, popen, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getppid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_listen, socket_read, source, stream_socket_server, symlink, system, virtual,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, ldap, libxml, litespeed, mbstring, memcached, msgpack, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 300 Pass
PHP Memory Limit >=256M 512M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.4 8.0.30 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8mb4
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.6.18-MariaDB-ubu2204 Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface
HTTPS ON
Memory Usage 12.18 MB
Operating System Linux
Request Time 1717532603
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software LiteSpeed
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 5.0.3.2 | Detected: 5.0.3.2 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 8
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 10
Minimum delay between requests 100
Minimum delay between requests to the same ip1000
Number of connected sites 23
Optimize data loading No
Plugin advanced automatic updates enabledYes
Primary Backup System WPvivid Backup for MainWP
REST API enabled Yes
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.3.1 Active Pass
Dashboard Lock 5.0.1 Active Pass
MainWP Code Snippets Extension 5.0.1 Active Pass
MainWP Custom Dashboard Extension 5.0.1 Active Pass
MainWP Google Analytics Extension 5.0.1 Active Pass
MainWP Lighthouse Extension 5.0.2 Active Pass
MainWP Maintenance Extension 5.0 Active Pass
MainWP Matomo Extension 5.0.2 Active Pass
MainWP Pro Reports Extension 5.0.2 Active Pass
MainWP Sucuri Extension 5.0 Active Pass
MainWP Team Control 5.0.1 Active Pass
MainWP Vulnerability Checker Extension5.0.1 Active Pass
MainWP White Label Extension 5.0 Active Pass
SEOPress 1.4
WPvivid Backup MainWP 0.9.35
### Plugin Version Status ###
Admin and Site Enhancements (ASE) 7.0.0 Active
Advanced Access Manager 6.9.27 Inactive
FluentSMTP 2.2.73 Active
Limit Login Attempts Reloaded 2.26.9 Active
MainWP Dashboard 5.0.3.2 Active
SEOPress 7.8 Active
SEOPress for MainWP 1.4 Active
WPCodeBox 2 1.1.1 Active
WPvivid Backup MainWP 0.9.35 Active
WPvivid Backup Plugin 0.9.101 Active
WPvivid Plugins Pro 2.2.24 Active
Thanks for the system report. Nothing in it stands out as an obvious issue.
Are you getting this 403 error only for some of your child sites?
Can you try performing a scan of one of your affected child sites directly on Sucuri’s site https://sitecheck.sucuri.net/?
Hey Bojan,
The error appears on all child pages. And the direct check on the Sucuri website works without error.
Thanks for trying that.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
And please refer to this Managers thread by its URL in the ticket.
Done. Thanks for your help!
1 Like
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