All sites host at siteground can't sync anymore

heavestudio · August 23, 2021, 8:41am

Since two days ago all websites host at siteground are not sync and seems not to be syncable.

i try to disconnect, reconnect, remove plugin, reinstall etc…

each time seems that it can’t connect

bogdan · August 23, 2021, 8:10pm

It sounds like the server-side firewall on SG started blocking requests from your dashboard.
You can always contact the SG support and provide them your dashboard site IP address to they can check logs on the server and whitelist it.

wpexpert · August 24, 2021, 1:23pm

Hi @heavestudio,
We have a few sites with SG and didn’t notice any issues, are you on a dedicated server or shared?

heavestudio · August 24, 2021, 2:49pm

Hello, it is a shared

wpexpert · August 24, 2021, 3:08pm

Ok same as us so you may need to contact them and whitelisted your MainWP server IP…
I think we did it but not sure 100%, it has been a while.

heavestudio · August 24, 2021, 3:24pm

Maybe they heard us, seems that it is back to normal.
maybe a temporary block, maybe a temporary bug from them.

Thanks anyway

bogdan · August 25, 2021, 1:08pm

Thanks for letting us know.