Apply global Branding options failed!

Hello! We are having problems applying branding options to a child site and have tried applying branding options several times and even added/removed the site with no luck. There are no useful errors generated within the dashboard or child site. Would there be an error log for this? How can we debug?

Thank you!

Hi @goldpromotion

Can you please check that you’re using the latest version of MainWP Child plugin ( on your child sites?

And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi Bojan, Thanks for the quick reply. We checked and verified that the software was up to date (it is).

Here is the system report:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=3.6                                                  6.2                                          Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.47.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.0.2g                               Warning     
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           -1                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   1024M                                        Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   512M                                         Pass        
PHP Version                        >=7.4                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  5.7.33-0ubuntu0.16.04.1-log                  Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              OFF                                                    
Memory Usage                       16.25 MB                                               
Operating System                   Linux                                                  
Request Time                       1681411629                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    Apache/2.4.56 (Unix) OpenSSL/1.0.2g                    
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: | Detected: Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of comments         50                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              15                                                     
Optimize for shared hosting or big networksYes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              MainWP UpdraftPlus Extension                           
REST API enabled                   No                                                     
Site health monitoring enabled     No                                                     
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.1.1                                                  Actived                                      Pass        
Boilerplate Extension                                                    Actived                                      Pass        
MainWP Article Uploader Extension                                                Actived                                      Pass        
MainWP Branding Extension          4.0                                                    Actived                                      Pass        
MainWP Broken Links Checker Extension4.0                                                    Actived                                      Pass        
MainWP Bulk Settings Manager Extension4.0.2.1                                                Actived                                      Pass        
MainWP Cache Control Extension     4.0.1                                                  Deactivated                                  Warning     
MainWP Clean and Lock Extension    4.0                                                    Actived                                      Pass        
MainWP Client Reports Extension    4.0.7                                                  Actived                                      Pass        
MainWP Clone Extension             4.0.1                                                  Actived                                      Pass        
MainWP Code Snippets Extension     4.0                                                    Actived                                      Pass        
MainWP Comments Extension          4.0                                                    Actived                                      Pass        
MainWP Custom Dashboard Extension  4.0.2                                                  Actived                                      Pass        
MainWP Custom Post Type            4.0                                                    Actived                                      Pass        
MainWP Database Updater Extension  4.0.1                                                  Deactivated                                  Warning     
MainWP Favorites Extension         4.0.5                                                  Actived                                      Pass        
MainWP File Uploader Extension     4.0.1                                                  Actived                                      Pass        
MainWP Google Analytics Extension  4.0.1                                                  Actived                                      Pass        
MainWP iThemes Security Extension  4.0.4                                                  Actived                                      Pass        
MainWP Maintenance Extension                                                Actived                                      Pass        
MainWP Matomo Extension            4.0.3                                                  Actived                                      Pass        
MainWP Page Speed Extension        4.0.1                                                  Actived                                      Pass        
MainWP Post Dripper Extension      4.0.3                                                  Actived                                      Pass        
MainWP Post Plus Extension         4.0                                                    Actived                                      Pass        
MainWP Team Control                                                      Actived                                      Pass        
MainWP UpdraftPlus Extension       4.0                                                    Actived                                      Pass        
MainWP URL Extractor Extension                                                Actived                                      Pass        
MainWP WooCommerce Shortcuts Extension4.0                                                    Actived                                      Pass        
MainWP WooCommerce Status Extension4.0.1                                                  Actived                                      Pass        
MainWP Wordfence Extension         4.0                                                    Actived                                      Pass        
MainWP WordPress SEO Extension     4.0.1                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

iThemes Security                   8.1.5                                                  Active                                       
MainWP Broken Links Checker Extension4.0                                                    Active                                       
MainWP Client Reports Extension    4.0.7                                                  Active                                       
MainWP Dashboard                                                         Active                                       
MainWP Page Speed Extension        4.0.1                                                  Active                                       
Password Protected                 2.6.2                                                  Active                                       
UpdraftPlus - Backup/Restore                                              Active                                       
Wordfence Security                 7.9.2                                                  Active                                       
Yoast SEO                          20.5                                                   Active                                       

Also- the branding does apply to some child sites, but we are having problems with one of them.

Thanks for the system report.

It seems that you are using a very old version of the White Label extension. From back when it was called Branding.

Please remove that version, install the latest White Label extension v4.0.13, and see if the resolves the issue.

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