Automatic Updates not processing

Hello - I’ve had MainWP setup for about a week and automatic updates on child sites are not processing. Willing to move to lifetime subscription if we can resolve this!

System Report:


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  512M                                         Pass        
WordPress Version                  >=3.6                                                  6.2.2                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.29.0                                               7.64.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1n                               Pass        
PCRE Backtracking Limit            >=10000                                                4194304                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    dl, exec, passthru, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_uname, proc_close, proc_open, shell_exec, show_source, system,            
PHP Exif Support                   N/A                                                    YES ( V8.1.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, redis, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 512M                                         Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Version                        >=7.4                                                  8.1.18                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8mb4                                                  
MySQL Mode                         N/A                                                    NOT SET                                                  
MySQL Version                      >=5.0                                                  5.7.42                                       Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       13.89 MB                                               
Operating System                   Linux                                                  
Request Time                       1684780756                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    Apache/2                                               
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
MainWP Dashboard Version           Latest: 4.4.2 | Detected: 4.4.2 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              23                                                     
Optimize for shared hosting or big networksYes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              MainWP UpdraftPlus Extension                           
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.1.0                                                                                                           
Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
Dashboard Lock                     4.0.2                                                  Actived                                      Pass        
MainWP Custom Dashboard Extension  4.1.2                                                  Actived                                      Pass        
MainWP UpdraftPlus Extension       4.0.8                                                  Actived                                      Pass        
MainWP WooCommerce Shortcuts Extension4.1.2                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.1.0                                                  Active                                       
MainWP Dashboard                   4.4.2                                                  Active                                       
UpdraftPlus - Backup/Restore       2.23.4.1                                               Active                                       
W3 Total Cache                     2.3.2                                                  Active                                       
Wordfence Security                 7.9.2                                                  Active                                       
WP Crontrol                        1.15.2                                                 Active                                       
WP Mail SMTP                       3.8.0                                                  Active                                       
WPForms Lite                       1.8.1.2                                                Active                                       

Hi @christopherp

Welcome to the MainWP Community.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Please see above. Thanks!

Udpated with REST API enabled

  • autoupdates are still not functioning

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  512M                                         Pass        
WordPress Version                  >=3.6                                                  6.2.2                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.29.0                                               7.64.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1n                               Pass        
PCRE Backtracking Limit            >=10000                                                4194304                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    dl, exec, passthru, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_uname, proc_close, proc_open, shell_exec, show_source, system,            
PHP Exif Support                   N/A                                                    YES ( V8.1.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, redis, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 512M                                         Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Version                        >=7.4                                                  8.1.18                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key lengthWarning     

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8mb4                                                  
MySQL Mode                         N/A                                                    NOT SET                                                  
MySQL Version                      >=5.0                                                  5.7.42                                       Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       24.47 MB                                               
Operating System                   Linux                                                  
Request Time                       1684850961                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    Apache/2                                               
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/113.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
MainWP Dashboard Version           Latest: 4.4.2 | Detected: 4.4.2 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              23                                                     
Optimize for shared hosting or big networksYes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              MainWP UpdraftPlus Extension                           
REST API enabled                   Yes                                                    
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.1.0                                                                                                           
Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
Dashboard Lock                     4.0.2                                                  Actived                                      Pass        
MainWP Custom Dashboard Extension  4.1.2                                                  Actived                                      Pass        
MainWP UpdraftPlus Extension       4.0.8                                                  Actived                                      Pass        
MainWP WooCommerce Shortcuts Extension4.1.2                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.1.0                                                  Active                                       
MainWP Dashboard                   4.4.2                                                  Active                                       
UpdraftPlus - Backup/Restore       2.23.4.1                                               Active                                       
W3 Total Cache                     2.3.2                                                  Active                                       
Wordfence Security                 7.9.2                                                  Active                                       
WP Crontrol                        1.15.2                                                 Active                                       
WP Mail SMTP                       3.8.0                                                  Active                                       
WPForms Lite                       1.8.1.2                                                Active                                       

Thanks for the system report.

Can you check on the Settings > General Settings page if theses two options are set to “Install Trusted Updates”?

After that, you’d need to mark plugins and themes as Trusted so the MainWP has permission to update them automatically.

Keep in mind that the MainWP Auto Updates feature is a WP Cron driven feature, and it can work only if your WP Cron is triggered regularly.

You can find more information and the step-by-step guide in these help documents:

Hi,

Plugin Advanced Automatic Updates, Theme Advanced Automatic Updates, and WP Core Advanced Automatic Updates are all set to Install Trusted Updates and all child plugins are trusted. Crons are running fine but child sites are not updating.

1 Like

Thanks for verifying that.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

1 Like

Of course. thank you

1 Like

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