BackWpUp Extension "Cannot locally update job"

Hi!

I’m having troubles editing BackUp Jobs and creating new ones in my MainWp Dashboard. I work with the BackWpUp extension and everything was going ok until the today. I don’t usually edit the backup jobs so I don’t know when this error started, but as soon as I try to save anything I’ve done in the backWpUp backup job’s option I get a new page with this message:

“Cannot locally update job”

I tried updating the BackWpUp Extension to the last version but nothing happened.

I have:

  1. WP: ver. 6.1
  2. MainWP: ver. 4.2.7.1
  3. MainWp BackWPup Extension: ver 4.0.6
  4. PHP. 7.4 FPM

I don’t know what happened becasue as I said it was everything ok the last time I checked.

Thanks you in advance everyone!!!

Hey @megapublicidad

We couldn’t reproduce this issue with BackWPup.
On our test Dashboards, creating new and editing existing backup jobs works without an issue.
This goes for both the global backup jobs on Extensions > BackWPup page, and individual Child site Backup jobs on Manage Sites > Child site > BackWPup page.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi Bojan! Thanks for the reply!

This is the System Report:


### Comprobación de WordPress      Necesario                                              Detectado                                    Estado   ###

MultiSite Disabled                 =true                                                  true                                         Correcto    
Método del sistema de archivos     = direct                                               direct                                       Correcto    
WordPress Memory Limit             >=64M                                                  40M                                          Advertencia 
WordPress Version                  >=3.6                                                  6.1                                          Correcto    

### PHP                            Necesario                                              Detectado                                    Estado   ###

Compatibilidad Exif PHP            N/D                                                    SÍ ( V7.4.)                                              
Compatibilidad PHP IPTC            N/D                                                    SÍ                                                       
Compatibilidad PHP XML             N/D                                                    SÍ                                                       
cURL Extension Enabled             =true                                                  true                                         Correcto    
cURL SSL Version                   >=OpenSSL/1.1.0                                        NSS/3.53.1                                   Correcto    
cURL Timeout                       >=300 seconds                                          60                                           Advertencia 
cURL Version                       >=7.18.1                                               7.29.0                                       Correcto    
Extensiones PHP cargadas           N/D                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, session, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
Funciones PHP desactivadas         N/D                                                    escapeshellarg,  escapeshellcmd,  eval,  exec,  mysql_pconnect,  passthru,  popen,  proc_close,  proc_get_status,  proc_nice,  proc_open,  proc_terminate,  shell,  shell_exec,  system_exec, system,            
PCRE Backtracking Limit            >=10000                                                1000000                                      Correcto    
PHP Allow URL fopen                N/D                                                    SÍ                                                       
PHP Max Execution Time             >=30 seconds                                           150                                          Correcto    
PHP Max Input Time                 >=30 seconds                                           150                                          Correcto    
PHP Memory Limit                   >=128M                                                 512M                                         Correcto    
PHP Post Max Size                  >=2M                                                   64M                                          Correcto    
PHP Safe Mode Disabled             =true                                                  true                                         Correcto    
PHP Upload Max Filesize            >=2M                                                   64M                                          Correcto    
PHP Version                        >=7.0                                                  7.4.8                                        Correcto    
SSL Extension Enabled              =true                                                  true                                         Correcto    
SSL Warnings                       = empty                                                                                             Correcto    

### MySQL                          Necesario                                              Detectado                                    Estado   ###

Codificación del cliente de MySQL  N/D                                                    utf8                                                     
Modo de MySQL                      N/D                                                    NO_ENGINE_SUBSTITUTION                                   
MySQL Version                      >=5.0                                                  5.6.42                                       Correcto    

### Configuración del servidor     Valor detectado                                     ###

Aceptar contenido                  text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Aceptar el contenido del juego de caracteresN/D                                                    
Agente de usuario                  Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
Arquitectura                       64		 bit                                               
Conexión automática al servidor    Prueba de respuesta correcta.                          
Hora de la solicitud               1668438333                                             
HTTPS                              ACTIVADO                                               
Interfaz de la pasarela            CGI/1.1                                                
Protocolo del servidor             HTTP/1.1                                               
Sistema operativo                  Linux                                                  
Software del servidor              Apache                                                 
Uso de memoria                     24.03 MB                                               

### Ajustes de MainWP Dashboard    Valor detectado                                     ###

Activadas las actualizaciones automáticas avanzadas de pluginsSí                                                     
Activadas las actualizaciones automáticas avanzadas de temasSí                                                     
Activadas las actualizaciones automáticas avanzadas del núcleo de WPSí                                                     
Activadas las copias de seguridad heredadas de MainWPNo                                                     
Activado el seguimiento básico del tiempo de actividadSí                                                     
Activado el seguimiento de la salud del sitioSí                                                     
API REST activa                    No                                                     
Control de caché activo            Sí                                                     
Número de sitios hijo              65                                                     
Número máximo de entradas a mostrar                                                       
Número máximo de páginas a mostrar 50                                                     
Optimizar para alojamiento compartido o grandes redesNo                                                     
Peticiones máximas simultáneas     4                                                      
Peticiones máximas simultáneas de instalación y actualización                                                       
Peticiones máximas simultáneas de sincronización                                                       
Peticiones máximas simultáneas por IP1                                                      
Retraso mínimo entre peticiones    200                                                    
Retraso mínimo entre peticiones a la misma IP1000                                                   
Sistema principal de copia de seguridadCopias de seguridad heredadas de MainWP                
Tolerancia para los plugins/temas abandonados365                                                    
Usar WP Cron                       No                                                     
Versión de MainWP Dashboard        Latest: 4.2.7.1 | Detected: 4.2.7.1 Correcto           

### Extensiones                    Versión                                                Licencia                                     Estado   ###

Advanced Uptime Monitor Extension  5.2.2                                                  Activada                                     Correcto    
Dashboard Lock                     4.0.2                                                  Activada                                     Correcto    
MainWP BackWPup Extension          4.0.6                                                  Activada                                     Correcto    
MainWP Custom Dashboard Extension  4.1.1                                                  Activada                                     Correcto    
MainWP UpdraftPlus Extension       4.0.6                                                  Activada                                     Correcto    
MainWP WooCommerce Shortcuts Extension4.1.1                                                  Activada                                     Correcto    
MainWP WP Compress Extension       4.0.1                                                  Activada                                     Correcto    

### Plugin                         Versión                                                Estado                                    ###

BackWPup                           3.10.0                                                 Inactivo                                     
Classic Editor                     1.6.2                                                  Activo                                       
Disable XML-RPC                    1.0.1                                                  Activo                                       
MainWP Child                       4.2.6                                                  Activo                                       
MainWP Child Reports               2.0.8                                                  Activo                                       
MainWP Dashboard                   4.2.7.1                                                Activo                                       
Stop User Enumeration              1.4.5                                                  Activo                                       
Wordfence Security                 7.7.1                                                  Activo                                       
WP Change Default Email            0.4                                                    Activo                                       
WP Mail SMTP                       3.6.1                                                  Activo                                       
WP-Optimize - Clean, Compress, Cache3.2.9                                                  Activo                                       
WPS Child Theme Generator          1.5.3                                                  Activo                                       
WPS Hide Login                     1.9.6                                                  Activo                                       

Thanks again in advance!

Thanks for the system report. Nothing in it stands out as an obvious issue.

Can you try temporarily disabling all plugins and extensions except for MainWP Dashboard and BackWPup extension and see if that helps?
Also, please check if the BackWPup plugin is active on relevant child sites and up to date.

I understand Bojan. I can’t figure it out either, I’m worried about this because we need to work with the Back Ups and this isn’t helping at all.

Additonally, I have disabled all plugins except for MainWp D. and the BackWpUp but the same error still appears. The screen I see is this one:

In case that It brings light to the case.

Is there anything else for us to do?

Thanks for the update.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?