Child plugin missing


Just logged in to dash to discover 25 sites disconnected.

I try to reconenct and get the ‘Public key already set. Please deactivate & reactivate the MainWP Child plugin on the child site and try again.’ message that I see referenced in other posts.

Trouble is - the MainWP Child plugin has just gone - not inactive, not needing updated - just plain and simple gone. On all sites!

Any ideas?

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=6.2                                                  6.5.5                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.29.0                                               7.87.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1w                               Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, posix, readline, session, shmop, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           900                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=256M                                                 1536M                                        Pass        
PHP Post Max Size                  >=2M                                                   256M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   128M                                         Pass        
PHP Version                        >=7.4                                                  8.1.28                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  8.0.36-cll-lve                               Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64         bit                                         
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       15.99 MB                                               
Operating System                   Linux                                                  
Request Time                       1719507573                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Not expected HTTP response body: 503 Service Unavailable

Service Unavailable

The server is temporarily busy, try again later!
Server Software                    LiteSpeed                                              
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
MainWP Dashboard Version           Latest: 5.1 | Detected: 5.1 Pass                       
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          27                                                     
Optimize data loading              No                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     No                                                     
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.3                                                    Inactive                                     Warning     
MainWP Bulk Settings Manager Extension5.0                                                    Inactive                                     Warning     
MainWP Clone Extension             5.0                                                    Inactive                                     Warning     
MainWP Code Snippets Extension     5.0                                                    Inactive                                     Warning     
MainWP Custom Dashboard Extension  5.0                                                    Inactive                                     Warning     
MainWP Domain Monitor Extension    5.0.1                                                  Inactive                                     Warning     
MainWP Favorites Extension         5.0                                                    Inactive                                     Warning     
MainWP Maintenance Extension       5.0                                                    Inactive                                     Warning     
MainWP Staging Extension           5.0                                                    Inactive                                     Warning     
MainWP Team Control                5.0                                                    Inactive                                     Warning     
MainWP White Label Extension       5.0                                                    Inactive                                     Warning     

### Plugin                         Version                                                Status                                    ###

ActiveCampaign Postmark (Official) 1.20.0                                                 Inactive                                     
Akeeba Backup Professional for WordPress8.2.3                                                  Active                                       
BBQ Firewall                       20240306                                               Active                                       
CMP - Coming Soon & Maintenance Plugin4.1.12                                                 Active                                       
CMS Scot Global                    0.2.0                                                  Active                                       
Cookies and Content Security Policy2.25                                                   Active                                       
Duplicate Page                     4.5.3                                                  Active                                       
GenerateBlocks                     1.9.1                                                  Active                                       
GenerateBlocks Pro                 1.7.0                                                  Active                                       
GP Premium                         2.4.1                                                  Active                                       
GP Social Share                    2.2                                                    Active                                       
HappyFiles Pro                     1.8.3                                                  Active                                       
Happyforms                         1.38.1                                                 Active                                       
Lightbox with PhotoSwipe           5.2.6                                                  Active                                       
Limit Login Attempts Reloaded      2.26.11                                                Active                                       
LiteSpeed Cache                                                          Inactive                                     
MainWP Dashboard                   5.1                                                    Active                                       
MainWP Key Maker                   1.2                                                    Active                                       
Members                            3.2.9                                                  Active                                       
Plausible Analytics                2.0.9                                                  Active                                       
Safe SVG                           2.2.5                                                  Active                                       
SEOPress                           7.9.1                                                  Active                                       
Smart Slider 3 Pro                                                      Active                                       
User Switching                     1.7.3                                                  Active                                       
WP 2FA - Two-factor authentication for WordPress2.7.0                                                  Active                                       
WP Reset PRO                       6.15                                                   Active                                       

Hey @Mat

Welcome to the MainWP community.

I can see from your system report that you’re using the MainWP White Label extension.
Did you perhaps use it to hide the MainWP Child plugin on the child sites?

To try reconnecting the sites - navigate to the Tools page of your Dashboard site (/wp-admin/admin.php?page=MainWPTools), and then click the Reset OpenSSL Key Pair

Then, from the popup window, select one of the disconnected sites and try resetting the key pair. If it works, you can then repeat the process for other sites in bulk.

1 Like

Thanks very much - all sites now reconnected as per your - very clear - instructions.

A combination of idiot user and White Label was the issue, but not the ‘hide’ toggle - it was that we’d used White Label to change the Display Name so of course the idiot user (me) had forgotten this and was just looking for ‘Main WP Child’ in the installed plugin list.

Thanks again.


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