I have 10 sites that wont connect when adding site to dashboard. I turned off wordfence but thats not worked
Hi @3rdPixel
Can you please tell us what error messages you get when you try adding those sites?
And what result do you get for those sites when you perform Test Connection?
Lastly, can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Here is system reports
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=3.6 6.2 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 10 Warning
cURL Version >=7.18.1 7.86.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1s-fips Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES ( V7.4.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, FFI, OAuth, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, SourceGuardian, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, interbase, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pdo_sqlsrv, pgsql, posix, pspell, readline, session, shmop, snmp, soap, sockets, sodium, sqlite3, sqlsrv, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 256M Pass
PHP Post Max Size >=2M 128M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 128M Pass
PHP Version >=7.4 7.4.33 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.4.28-MariaDB-log Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 12.81 MB
Operating System Linux
Request Time 1681994900
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software Apache
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance
Basic uptime monitoring enabled Yes
Cache control enabled No
MainWP Dashboard Version Latest: 4.4.1 | Detected: 4.4.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 50
Optimize for shared hosting or big networksNo
Plugin advanced automatic updates enabledNo
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledNo
Use WP Cron No
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
No installed extensions
### Plugin Version Status ###
MainWP Dashboard 4.4.1 Active
Yoast SEO 20.5 Active
Thanks for the system report. Nothing in it stands out as an obvious issue.
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Can you please tell us what error message you get on the MainWP Dashboard when you try adding those sites?
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What results do you get for those sites when you perform Test Connection?
This site can not be reached! Please use the Test Connection feature and see if the positive response will be returned. For additional help, please review this Knowledgebase document, and if you still have issues, please let us know in the MainWP Community.
Connection test failed.
Error message: Connection timeout after 10004 ms
Thanks for the update.
This message indicates that the most likely cause is that a security rule present on the child sites is blocking the connection from the Dashboard.
Please try following the steps outlined in this help document and see if that helps:
Today all my websites disconnected except one website. All are on the same server like the WP Dashboard. How can I debug this? Never happend before. When I click reconnect, it shows successfully reconnected but it stays disconnected…
This issue doesn’t appear to be identical to the one being discussed here.
Please open a new thread here on Managers community forum, or open a private Help Desk ticket so we can collect some additional information & investigate further.
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