I can't get MainWP Child Reports to connect to the MainWP Dashboard

Hi, I’m having trouble getting the reports module to work. Specifically, the child sites are not showing up in the MainWP dashboard, which is displaying the error “No websites were found with the MainWP Child Reports plugin installed” even though the child sites have the “MainWP Child Reports” plugin installed and activated.

I am using the “Client Reports” plugin downloaded from Github, as suggested here.

On the administration website only 2 plugins are activated:

  • MainWP Dashboard
  • MainWP Client Reports Extension

The child sites have the MainWP Child Reports plugin installed and activated.

I’m probably doing something wrong, but I can’t seem to figure out what.

I would appreciate some advice.

Thank you in advance.

In case it helps, this is the system report:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=3.6                                                  6.1.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        NSS/3.53.1                                   Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.18.1                                               7.29.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    opcache_get_status,                                      
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   8M                                           Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   16M                                          Pass        
PHP Version                        >=7.0                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  10.5.18-MariaDB                              Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       8.69 MB                                                
Operating System                   Linux                                                  
Request Time                       1675381780                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.5 Safari/605.1.15

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: 4.3.1 | Detected: 4.3.1 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              11                                                     
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

MainWP Client Reports Extension    4.0.13                                                 Deactivated                                  Warning     

### Plugin                         Version                                                Status                                    ###

MainWP Client Reports Extension    4.0.13                                                 Active                                       
MainWP Dashboard                   4.3.1                                                  Active                                       
WPS Hide Login                     1.9.7                                                  Inactive                                     

Hey @adrianom

We couldn’t reproduce this issue with the Child Reports extension downloaded from Github.

Did you synchronize all Child Sites after installing MainWP Child Reports plugin on them?

Hi @bojan, unfortunately I have synchronized them, but they still do not communicate. They just don’t talk to each other.

Unless you have any other ideas, considering I’m working in a test environment, and I’ve done a lot of testing it might be smart to delete the wordpress installation and start again from scratch. Reports is the only thing I have yet to test.

Is there an easy way to export my current setup so I don’t have to create everything from scratch?


Thanks for the update.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

Just to provide an update on this -

the Client Reports plugin did in fact see the Child Reports plugin as installed on child sites, but new reports couldn’t be created because of an error with the database.

Since this was a test environment, @adrianom has decided to install MainWP Dashboard on a new WordPress installation.

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