In MainWP - not able to upload plugin to install in multiple sites

Similar to here - I can not upload a plugin due to server error
I’m not able to upload the plugin with the same error. I tried uploading multiple plugins but no luck

Hey @Ssri7774

Is the tooltip message for the red X icon the same for you as well?
Could not save uploaded file! The upload was canceled, or server error encountered.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Thanks for the response @bojan

Yes, I’m seeing the same server error and the server is hosted in Cloudways

Here is the report


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=6.2                                                  6.5.5                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               7.74.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1w                               Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    _getppid, diskfreespace, dl, escapeshellcmd, exec, fpassthru, getmyuid, highlight_file, ini_alter, ini_alter, leak, link, listen, passthru, pcntl_exec, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, putenv, shell_exec, show_source, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_listen, socket_read, source, stream_socket_server, symlink, system, virtual,            
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, FFI, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, igbinary, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, memcached, mongodb, msgpack, mysqli, mysqlnd, newrelic, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=256M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   50M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   50M                                          Pass        
PHP Version                        >=7.4                                                  8.1.28                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                error:24070079:random number generator:RAND_write_file:Cannot open file
error:2406F079:random number generator:RAND_load_file:Cannot open fileWarning     

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  10.5.25-MariaDB-deb11-log                    Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64         bit                                         
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       45.98 MB                                               
Operating System                   Linux                                                  
Request Time                       1720188986                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    Apache/2.4.57 (Debian)                                 
User Agent                         Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Mobile Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
MainWP Dashboard Version           Latest: 5.1 | Detected: 5.1 Pass                       
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return  50                                                     
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          53                                                     
Optimize data loading              No                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              API Backups                                            
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledNo                                                     
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledNo                                                     

### Extensions                     Version                                                License                                      Status   ###

No installed extensions            

### Plugin                         Version                                                Status                                    ###

Akismet Anti-spam: Spam Protection 5.3.2                                                  Inactive                                     
Breeze                             2.1.11                                                 Inactive                                     
Hello Dolly                        1.7.2                                                  Inactive                                     
MainWP Dashboard                   5.1                                                    Active                                       
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall5.56                                                   Inactive                                     
Object Cache Pro                   1.21.1                                                 Inactive                                     

Thanks for the system report.

Can you please try temporarily deactivating all plugins on the Dashboard site except for the MainWP Dashboard and see if that helps?

We’ve had some reports of security plugins preventing file ZIP uploads.

I tried by disabling all plugins expect MainWP but the problem is still persist.

I’ve also tried by cloning MainWP to different server but no luck either. Anymore insights?

Thanks for trying that, @Ssri7774 .

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

And please refer to this Managers thread by its URL in the ticket.

@bojan, submitted ticket and provided the url of this discussion in the ticket.

Thanks

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