Similar to here - I can not upload a plugin due to server error
I’m not able to upload the plugin with the same error. I tried uploading multiple plugins but no luck
Hey @Ssri7774
Is the tooltip message for the red X icon the same for you as well?
Could not save uploaded file! The upload was canceled, or server error encountered.
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Thanks for the response @bojan
Yes, I’m seeing the same server error and the server is hosted in Cloudways
Here is the report
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=6.2 6.5.5 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 7.74.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1w Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A _getppid, diskfreespace, dl, escapeshellcmd, exec, fpassthru, getmyuid, highlight_file, ini_alter, ini_alter, leak, link, listen, passthru, pcntl_exec, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, putenv, shell_exec, show_source, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_listen, socket_read, source, stream_socket_server, symlink, system, virtual,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, FFI, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, igbinary, imagick, imap, intl, ionCube Loader, json, libxml, mbstring, memcached, mongodb, msgpack, mysqli, mysqlnd, newrelic, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=256M 256M Pass
PHP Post Max Size >=2M 50M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 50M Pass
PHP Version >=7.4 8.1.28 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty error:24070079:random number generator:RAND_write_file:Cannot open file
error:2406F079:random number generator:RAND_load_file:Cannot open fileWarning
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.5.25-MariaDB-deb11-log Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 45.98 MB
Operating System Linux
Request Time 1720188986
Server Protocol HTTP/1.0
Server self connect Not expected HTTP response body:
Server Software Apache/2.4.57 (Debian)
User Agent Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Mobile Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 5.1 | Detected: 5.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return 50
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 53
Optimize data loading No
Plugin advanced automatic updates enabledYes
Primary Backup System API Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledNo
Use WP Cron No
WP Core advanced automatic updates enabledNo
### Extensions Version License Status ###
No installed extensions
### Plugin Version Status ###
Akismet Anti-spam: Spam Protection 5.3.2 Inactive
Breeze 2.1.11 Inactive
Hello Dolly 1.7.2 Inactive
MainWP Dashboard 5.1 Active
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall5.56 Inactive
Object Cache Pro 1.21.1 Inactive
Thanks for the system report.
Can you please try temporarily deactivating all plugins on the Dashboard site except for the MainWP Dashboard and see if that helps?
We’ve had some reports of security plugins preventing file ZIP uploads.
I tried by disabling all plugins expect MainWP but the problem is still persist.
I’ve also tried by cloning MainWP to different server but no luck either. Anymore insights?
Thanks for trying that, @Ssri7774 .
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
And please refer to this Managers thread by its URL in the ticket.
@bojan, submitted ticket and provided the url of this discussion in the ticket.
Thanks
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