Jetpack Protect - Missing Core/ Plugin/ Theme Vulnerabilities

[webforu]

Hi team - have been fidling with JetPack Protect, but can’t seem to get it to show the vulnerabilities. On the site itself the scan finished (over 24 hours ago) and have 4 issues. However, none of the numbers are showing in my dashboard (although connected). Have tried disabling all plugins on clients side, but didn’t help. Any suggestions:

Maybe I am missing something very obvious.
Thank you.
Z

[bojan (Bojan Katusic)]

Hey @webforu

I’m unable to reproduce this on a test Dashboard.

Does syncing the sites in the MainWP Dashboard help?

And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

[webforu]

Hi Bojan - thank you very much for having a look at this. Indeed, very strange. Looked in the forum if anybody had the same/ similar issue, but no luck. Am on the free version, so not sure if that’s an issue …

Here is the report:

WordPress Check Required Detected Status

FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=6.2 6.6.1 Pass

PHP Required Detected Status

cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 40 Warning
cURL Version >=7.29.0 8.2.1 Pass
Function tmpfile enabled N/A Enabled Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/3.1.4 Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, random, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 120 Pass
PHP Memory Limit >=256M 768M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Session enabled N/A Enabled Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.4 8.4.0 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass

MySQL Required Detected Status

MySQL Client Encoding N/A utf8
MySQL Mode N/A NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 8.0.36-28 Pass

Server Configuration Detected Value

Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 52.17 MB
Operating System Linux
Request Time 1725893909
Server Protocol HTTP/1.0
Server self connect Response Test O.K.
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36

MainWP Dashboard Settings Detected Value

Abandoned plugins/themes tolerance
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 5.2 | Detected: 5.2 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 14
Optimize data loading Yes
Plugin advanced automatic updates enabledNo
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledNo
Use WP Cron No
WP Core advanced automatic updates enabledNo

Extensions Version License Status

Advanced Uptime Monitor Extension 5.3.1 Active Pass
MainWP Jetpack Protect Extension 5.0.2 Active Pass
MainWP UpdraftPlus Extension 5.0.1 Active Pass

Plugin Version Status

HelloPack Client 2.0.28 Inactive
MainWP Dashboard 5.2 Active
Security Optimizer 1.5.3 Active
Speed Optimizer 7.6.4 Active
Under Construction 4.01 Active

Thank you for the support.

Regards,
Z

[bojan (Bojan Katusic)]

Thanks for the system report. Nothing in it stands out as an obvious issue.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

And please refer to this Managers thread by its URL in the ticket.

[webforu]

Thank you Bojan. Did open a ticket … I think, but haven’t yet received a confirmation and says ‘Ticket history is available only for tickets created before May 3rd, 2024’. Will check on it tomorrow morning and if needed will re-submit. Thanks

[webforu]

Thank you @bojan and team - they were super quick and supportive fixing the issue. There is a new version available, which the team can share with you (or @bojan can add it on this thread). Am sure the fix will be released with the next update.

Thank you once again for a great support.