Logo not loaded in Pro Report pdf

I have uploaded my logo for in the header of my Pro Report. when I click on Preview in MainWP I see the logo displayed nicely in the report, but when I mail or download the report (pdf) the logo is gone.

Any idea how this is possible? What am I doing wrong?
(I host MainWP locally)

Hi Alwin,

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version           4.1.11                                                 4.1.11                                       Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.2.2                                                  API License Active                           Pass        
MainWP Client Reports Extension    4.0.10                                                 API License Active                           Pass        
MainWP Lighthouse Extension        4.0                                                    API License Active                           Pass        
MainWP Maintenance Extension       4.1.1                                                  API License Active                           Pass        
MainWP Pro Reports Extension       4.0.7                                                  API License Active                           Pass        
MainWP Rocket Extension            4.0.2                                                  API License Active                           Pass        
MainWP Sucuri Extension            4.0.9                                                  API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.5                                                  API License Active                           Pass        
MainWP Wordfence Extension         4.0.5                                                  API License Active                           Pass        
WPvivid Backup MainWP              0.9.22                                                                                                          
WordPress Version                  >=3.6                                                  5.8.3                                        Pass        
WordPress Memory Limit             >=64M                                                  1024M                                        Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP Version                        >=7.0                                                  7.3.1                                        Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           600                                          Pass        
PHP Max Input Time                 >=30 seconds                                           600                                          Pass        
PHP Memory Limit                   >=128M                                                 1024M                                        Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   512M                                         Pass        
PHP Post Max Size                  >=2M                                                   512M                                         Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.18.1                                               7.61.1                                       Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1a                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.3.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             No functions disabled.                                 
PHP Loaded Extensions              Core, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, readline, session, soap, sockets, sqlite3, standard, tokenizer, wddx, xdebug, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL Version                      >=5.0                                                  10.1.37-MariaDB                              Pass        
MySQL Mode                         NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION             
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    Apache/2.4.37 (Win32) OpenSSL/1.1.1a PHP/7.3.1         
Operating System                   WINNT                                                  
Architecture                       32		 bit                                               
Server Protocol                    HTTP/1.1                                               
HTTPS                              ON                                                     
Server self connect                Response Test O.K.                                     
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       53.81 MB                                               
Request Time                       1641839738                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              12                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Primary Backup System              MainWP UpdraftPlus Extension                           
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip6                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests 10                                                     
Maximum simultaneous install and update requests3                                                      
Active Plugins                     
MainWP Dashboard                   4.1.11                                                 Active                                       
MainWP Lighthouse Extension        4.0                                                    Active                                       
Wordfence Login Security           1.0.9                                                  Active                                       
WP Mail SMTP                       3.2.1                                                  Active                                       
WPvivid Backup MainWP              0.9.22                                                 Active                                       

Hi Alwin,

Does it help if you temporarily disable the Wordfence Login Security plugin?

Hello Bogdan,

Disabling Wordfence Login does not help.

I also see that emails from the MainWP dashboard send to me, do not show the MainWP logo. It seems thaere is a problem with sending images in general?

Hi Alwin,

I don’t think that there is a problem with sending images, I think that there is some security rule on your dashboard that blocks images from loading (loading from external requests).

Do you have HTTP Basic Authentication set on your dashboard site? Are there any custom security rules in the .htaccess on the site?

I have these rules in .htaccess:

protect wpconfig.php

order allow,deny deny from all

Disable Directory Browsing

Options -Indexes

protect .htaccess

<Files ~ “^.*.([Hh][Tt][Aa])”>
Order allow,deny
Deny from all
Satisfy all

Disable xmlrpc.php

Order Allow,Deny Deny from all

HTTP Basic Authentication is not set on my dashboard.

HI Alwin,

Can you try to remove all custom code from the .htaccess and leave only the snippet that WP adds by default?

Does not make any difference.

Hi Alwin,

are there any other security measures on your dashboard?

Hello Bogdan,

No, there are not.


Hi Alwin,

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

Hello Bogdan,

I moved back from local hosting to Cloudways hosting yesterday. For now, the problem seems to be solved :slight_smile:

If you were hosting locally, then the images were probably pointing to local files as well, that are not available in the email or pdf.

1 Like

yes, @josklever is absolutely right. If files are hosted locally, these files are not available for external traffic.

1 Like

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