The past 3 days I have been experiencing a recurring issue - Several sites in the Main WP Dashboard disconnected. I went to each wordpress site, deactivated the WP Child Plugin and re-activated it then returned to the Main WP Dashboard and reconnected them. All worked fine except this is now a reoccurring issue. Every day several sites disconnect and have to repeat the same process to reconnect. Is this a new issue? I have not been able to find any recent articles on this. Please advise
Hey @tech7000
Welcome to the MainWP community.
a)
Can you try reconnecting these sites from the Dashboard without re-activating the Child plugin?
If you cannot, what error message do you get?
b)
Are these sites disconnecting when you are performing some Dashboard tasks, such as syncing or updates?
c)
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 40M Warning
WordPress Version >=6.2 6.5.4 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 7.81.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/3.0.2 Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A opcache_get_status,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, random, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 60 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=256M 256M Pass
PHP Post Max Size >=2M 32M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 200M Pass
PHP Version >=7.4 8.3.8 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8mb4
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.6.18-MariaDB-0ubuntu0.22.04.1 Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 9.76 MB
Operating System Linux
Request Time 1719250124
Server Protocol HTTP/2.0
Server self connect Not expected HTTP response body:
Server Software nginx/1.26.1
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 180
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 5.1 | Detected: 5.1 Pass
MainWP legacy backups enabled No
Maximum number of comments 50
Maximum number of pages to return 100
Maximum number of posts to return 500
Maximum simultaneous install and update requests2
Maximum simultaneous requests 3
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 3
Minimum delay between requests 500
Minimum delay between requests to the same ip1200
Number of connected sites 27
Optimize data loading Yes
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled Yes
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Activity Log for MainWP 2.1.3
Advanced Uptime Monitor Extension 5.3.1 Active Pass
Boilerplate Extension 5.0.2 Active Pass
Dashboard Lock 5.0.1 Active Pass
MainWP Article Uploader Extension 5.0.2 Active Pass
MainWP Bulk Settings Manager Extension5.0.1 Active Pass
MainWP Cache Control Extension 5.0 Active Pass
MainWP Clone Extension 5.0 Active Pass
MainWP Code Snippets Extension 5.0.2 Active Pass
MainWP Comments Extension 5.0 Active Pass
MainWP Custom Dashboard Extension 5.0.1 Active Pass
MainWP Custom Post Type 5.0.2 Active Pass
MainWP Database Updater Extension 5.0.3 Active Pass
MainWP Domain Monitor Extension 5.0.2 Active Pass
MainWP Favorites Extension 5.0.1 Active Pass
MainWP File Uploader Extension 5.0 Active Pass
MainWP Google Analytics Extension 5.0.1 Active Pass
MainWP Maintenance Extension 5.0 Active Pass
MainWP Post Dripper Extension 5.0 Active Pass
MainWP Post Plus Extension 5.0.1 Active Pass
MainWP SSL Monitor Extension 5.0.1 Active Pass
MainWP Staging Extension 5.0.2 Active Pass
MainWP Sucuri Extension 5.0 Active Pass
MainWP UpdraftPlus Extension 5.0.1 Active Pass
MainWP URL Extractor Extension 5.0 Active Pass
MainWP Vulnerability Checker Extension5.0.1 Active Pass
MainWP WooCommerce Shortcuts Extension5.0.1 Active Pass
MainWP WooCommerce Status Extension5.0.3 Active Pass
MainWP Wordfence Extension 5.0.1 Active Pass
Security Ninja for MainWP 2.0.6
### Plugin Version Status ###
Activity Log for MainWP 2.1.3 Active
Change WordPress Login Logo 1.2 Active
Defender 4.7.2 Active
MainWP Dashboard 5.1 Active
Security Ninja for MainWP 2.0.6 Active
Sucuri Security - Auditing, Malware Scanner and Hardening1.8.44 Active
UpdraftPlus - Backup/Restore 1.24.3 Active
A) I tried that the first few times. generic error message telling me that the public key is already set, try deactivating and reactivating the mainwp child plugin
Enter
B) No, no task is being performed
Thanks for the update.
Could you temporarily deactivate all plugins on one of the affected Child Sites and then try reconnecting the site via the MainWP Dashboard?
This would help us eliminate any potential conflicts or security plugins that could possibly be blocking the connection.
If that doesn’t help, please open a private Help Desk ticket so we can collect some additional information & investigate further.
And please refer to this Managers thread by its URL in the ticket.
I’ve started to see this too with random child sites. Had one this morning and I got an email with the following error, which may help:
- Error Level: E_ERROR
- Message: Uncaught phpseclib3\Exception\BadDecryptionException: Error decrypting ciphertext with OpenSSL in /home/SITE/public_html/wp-content/plugins/mainwp-child/libs/phpseclib/vendor/phpseclib/phpseclib/phpseclib/Crypt/Rijndael.php:1029
Stack trace:
#0 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-keys-manager.php(196): phpseclib3\Crypt\Rijndael->decrypt()
#1 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-keys-manager.php(223): MainWP\Child\MainWP_Child_Keys_Manager->decrypt_string()
#2 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-stats.php(192): MainWP\Child\MainWP_Child_Keys_Manager::get_encrypted_option()
#3 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-callable.php(253): MainWP\Child\MainWP_Child_Stats->get_site_stats()
#4 [internal function]: MainWP\Child\MainWP_Child_Callable->get_site_stats()
#5 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-callable.php(228): call_user_func()
#6 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-callable.php(174): MainWP\Child\MainWP_Child_Callable->call_function()
#7 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child.php(331): MainWP\Child\MainWP_Child_Callable->init_call_functions()
#8 /home/SITE/public_html/wp-includes/class-wp-hook.php(324): MainWP\Child\MainWP_Child->parse_init()
#9 /home/SITE/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#10 /home/SITE/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#11 /home/SITE/public_html/wp-settings.php(695): do_action()
#12 /home/SITE/wp-config.php(112): require_once(‘/home/beyondadm…’)
#13 /home/SITE/public_html/wp-load.php(55): require_once(‘/home/beyondadm…’)
#14 /home/SITE/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home/beyondadm…’)
#15 {main}
thrown - File: /home/SITE/public_html/wp-content/plugins/mainwp-child/libs/phpseclib/vendor/phpseclib/phpseclib/phpseclib/Crypt/Rijndael.php
- Line: 1029
- Request: /wp-admin/admin-ajax.php
- Referrer: https%3A%2F%2FSITE
- User ID: 1
And another on:
- Error Level: E_ERROR
- Message: Uncaught phpseclib3\Exception\BadDecryptionException: Error decrypting ciphertext with OpenSSL in /home/SITE/public_html/wp-content/plugins/mainwp-child/libs/phpseclib/vendor/phpseclib/phpseclib/phpseclib/Crypt/Rijndael.php:1029
Stack trace:
#0 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-keys-manager.php(196): phpseclib3\Crypt\Rijndael->decrypt(‘j\x88\x81!\xBC\xEA\xF1\xDC\xB6\xB0\xACr\xD5\xBF\xAB…’)
#1 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-keys-manager.php(223): MainWP\Child\MainWP_Child_Keys_Manager->decrypt_string(‘e787QVKlW0XZfrr…’)
#2 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-stats.php(192): MainWP\Child\MainWP_Child_Keys_Manager::get_encrypted_option(‘mainwp_child_se…’)
#3 /home/SITE/public_html/wp-content/plugins/mainwp-child/class/class-mainwp-child-callable.php(253): MainWP\Child\MainWP_Child_Stats->get_site_stats()
#4 [internal function]: MainWP\Child\MainWP_Ch - File: /home/SITE/public_html/wp-content/plugins/mainwp-child/libs/phpseclib/vendor/phpseclib/phpseclib/phpseclib/Crypt/Rijndael.php
- Line: 1029
- Request: /wp-admin/admin-ajax.php
- Referrer: https%3A%2F%2FSITE
- User ID: 3
Hey @dsbking, thanks for sharing the error log.
The team is looking into this and I will update this thread as soon we know more information.
The development team has prepared a pre-release version of the MainWP Child plugin that should help prevent future disconnections of this type.
If you wish, I can send you a pre-release version via a private message.
1 Like
Perfect, Yes I would like to try the updated plugin.
I have just sent you the pre-release version.
Let us know if you experience random disconnects again, and we will take a closer look.
Keep in mind that random disconnects can happen for various reasons, but we’re hopeful that this change will eliminate disconnects of this kind.
1 Like
A fix for this issue was released in v5.1.1 of the MainWP Child plugin.
Thanks again for reporting this to us.
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