MainWP emails not being sent/received

Hi

I have a newish MainWP install with 10 sites monitored.
It is not currently being used as a ‘business’ so I am monitoring my own sites but I hope to change that in time.
Unfortunately I have never received any of the MainWP triggered emails or reports?
I have the daily digest set to run but never receive this plus a few reports.

I have installed WP Mail SMTP Lite which is connected to my Gmail account. If I send a test email then it is received OK.

But no system generated emails or reports are received. I can’t see a way to trigger a test email from MainWP itself.

I would be grateful for suggestions as to what to do next. Everything is upto date.

Thanks
Sean

I also have installed WP Crontrol and have set up a schedule task in Plesk to trigger wp-cron.php each hour

Hi @seanhorton

Welcome to the MainWP Community.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Thank you, much appreciated


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=3.6                                                  6.1.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               7.29.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        NSS/3.53.1                                   Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    opcache_get_status,                                      
PHP Exif Support                   N/A                                                    YES ( V8.0.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           120                                          Pass        
PHP Max Input Time                 >=30 seconds                                           120                                          Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   16M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   16M                                          Pass        
PHP Version                        >=7.4                                                  8.0.28                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NOT SET                                                  
MySQL Version                      >=5.0                                                  5.5.68-MariaDB                               Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       23.25 MB                                               
Operating System                   Linux                                                  
Request Time                       1679925241                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Response Test O.K.                                     
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/111.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              Yes                                                    
MainWP Dashboard Version           Latest: 4.4.0.3 | Detected: 4.4.0.3 Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              10                                                     
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
MainWP Clone Extension             4.0.3                                                  Actived                                      Pass        
MainWP Domain Monitor Extension    4.0.1                                                  Actived                                      Pass        
MainWP Google Analytics Extension  4.0.5                                                  Actived                                      Pass        
MainWP Lighthouse Extension        4.0.2                                                  Actived                                      Pass        
MainWP Maintenance Extension       4.1.2                                                  Actived                                      Pass        
MainWP Pro Reports Extension       4.0.13                                                 Actived                                      Pass        
MainWP Rocket Extension            4.0.5                                                  Actived                                      Pass        
MainWP SSL Monitor Extension       4.0.1                                                  Actived                                      Pass        
MainWP Staging Extension           4.0.4                                                  Actived                                      Pass        
MainWP UpdraftPlus Extension       4.0.8                                                  Actived                                      Pass        
MainWP Vulnerability Checker Extension4.1.2                                                  Actived                                      Pass        
MainWP White Label Extension       4.1.3                                                  Actived                                      Pass        
Security Ninja for MainWP          1.5                                                                                                             

### Plugin                         Version                                                Status                                    ###

Akismet Anti-Spam                  5.1                                                    Active                                       
Contact Form 7                     5.7.5.1                                                Active                                       
MainWP Dashboard                   4.4.0.3                                                Active                                       
Security Ninja for MainWP          1.5                                                    Active                                       
UpdraftPlus - Backup/Restore       1.23.3                                                 Active                                       
Wordfence Security                 7.9.1                                                  Active                                       
WP Crontrol                        1.15.2                                                 Active                                       
WP Mail SMTP                       3.7.0                                                  Active                                       
WP Rocket                          3.12.5.3                                               Inactive                                     

Thank you for the system report.

The usage of WP Cron is disabled in the MainWP settings, which is correct in your scenario.

Can you please check if you have WP Cron enabled or disabled in the wp-config.php?

Hi

Yes WP Cron is disabled
I have separately setup a cron job to run in Plesk once an hour

Thanks for the update.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

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