MainWP pro report, different report from PDF and preview. Some datas are not showing

I’m using pro report, and when configuring a report taks. The preview mode shows a perfect report with every datas.
However, when downloading the pdf, it’s not working anymore and some datas are missing.
Here two images with the differences for the plugin updates

Preview mode

PDF report :

Can someone help me ?

Hi there,

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Here is the report and the php template I’ve made, which is almost the same as the default “pro-report-modern.php” →

### Informations serveur           Obligatoire                                            Détecté                                      État     ###

MainWP Dashboard                   
Version de MainWP Dashboard        4.1.11                                                                            Avertissement
MainWP Upload Directory            Writable                                               Writable                                     Ok          
Extensions MainWP                  
MainWP Google Analytics Extension  4.0.4                                                  Licence API active                           Ok          
MainWP Pro Reports Extension       4.0.7                                                  Licence API active                           Ok          
MainWP UpdraftPlus Extension       4.0.5                                                  Licence API active                           Ok          
MainWP WooCommerce Status Extension4.0.6                                                  Licence d’API inactive                       Avertissement
MainWP Wordfence Extension         4.0.5                                                  Licence API active                           Ok          
WordPress Version                  >=3.6                                                  5.8.2                                        Ok          
WordPress Memory Limit             >=64M                                                  640M                                         Ok          
MultiSite Disabled                 =true                                                  true                                         Ok          
Méthode fichier système            = direct                                               direct                                       Ok          
PHP Version                        >=7.0                                                  7.4.26                                       Ok          
PHP Safe Mode Disabled             =true                                                  true                                         Ok          
PHP Max Execution Time             >=30 seconds                                           60                                           Ok          
PHP Max Input Time                 >=30 seconds                                           0                                            Ok          
PHP Memory Limit                   >=128M                                                 640M                                         Ok          
PCRE Backtracking Limit            >=10000                                                1000000                                      Ok          
PHP Upload Max Filesize            >=2M                                                   300M                                         Ok          
PHP Post Max Size                  >=2M                                                   300M                                         Ok          
SSL Extension Enabled              =true                                                  true                                         Ok          
SSL Warnings                       = empty                                                                                             Ok          
cURL Extension Enabled             =true                                                  true                                         Ok          
cURL Timeout                       >=300 seconds                                          60                                           Avertissement
cURL Version                       >=7.18.1                                               7.74.0                                       Ok          
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1k                               Ok          
PHP autorise les URLs fopen        OUI                                                    
Support PHP Exif                   OUI ( V7.4.)                                           
Support PHP IPTC                   OUI                                                    
Support PHP XML                    OUI                                                    
Fonctions PHP désactivées          exec, passthru, pcntl_exec, popen, proc_open, shell_exec, system,
Extensions PHP chargées            Core, OAuth, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, geos, gettext, gmp, hash, http, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mailparse, mbstring, mcrypt, mongodb, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, pgsql, posix, propro, raphf, session, soap, sockets, sodium, sqlite3, ssh2, standard, tidy, timezonedb, tokenizer, uploadprogress, xml, xmlreader, xmlrpc, xmlwriter, xsl, yaz, zip, zlib
MySQL Version                      >=5.0                                                  10.4.18-MariaDB-1:10.4.18+maria~stretch-log  Ok          
Encodage client MySQL              utf8                                                   
Informations serveur               
Logiciel du serveur                Apache                                                 
Système d'exploitation             Linux                                                  
Architecture                       64		 bit                                               
Protocole du serveur               HTTP/1.1                                               
HTTPS                              OUI                                                    
Connexion automatique du serveur   Réponse du corps HTTP non espérée :                    
Agent utilisateur                  Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36
Interface de passerelle            CGI/1.1                                                
Utilisation de la mémoire          45.33 MB                                               
Temps de la requête                1641395976                                             
Contenu accepté                    text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Jeu de caractère accepté pour le contenuIndisponible                                           
Réglages MainWP                    
Nombre de sites enfants            17                                                     
Utiliser WP-Cron                   Non                                                    
Optimiser pour l’hébergement mutualisé ou les grands réseauxNon                                                    
Mise à jour quotidienne automatiqueInstall trusted updates                                
Tolérance d’abandon d’extension/thème365                                                    
Nombre maximal d’articles à retourner                                                       
Nombre maximal de pages à retourner                                                       
Système de sauvegarde principale   MainWP UpdraftPlus Extension                           
Requêtes simultanées maximum       4                                                      
Délai minimum entre les requêtes   200                                                    
Requêtes simultanées maximum par IP1                                                      
Délai minimum entre les requêtes vers la même IP1000                                                   
Nombre maximum de requêtes de synchronisation simultanées                                                       
Nombre maximal de requêtes d’installation et de mise à jour simultanées                                                       
Extensions activées                
MainWP Dashboard                                                        Actif                                        
Really Simple SSL                  5.2.0                                                  Actif                                        


Since you have ticket #8289 submitted where you reported this problem and provided login details, I am working on it and I will update as soon as I find the problem.

After further investigation, we found that customizations in the selected report template caused issues.
Switching back to one of the default templates or fixing problems with the custom code resolves the issue.

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