MainWP Pro Reports fields missing when in Sites-> Edit Site

MainWP Pro Reports fields for adding email addresses, and tokens missing when in Sites-> Edit Site. I have uninstalled the extension and reinstalled with no success. The database seems to have the proper Tables. The API is correct and I have synchronized with child sites. I would appreciate any suggestions for how to get the MainWP Pro Reports Extension to properly present fields in the Sites->Edit and save customized templates.

Hey @FreshView

Welcome to the MainWP community.

Are you missing the entire Pro Reports Tokens section, including all of its fields on Sites > Edit Site page?

And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Yes. We are missing the entire Pro Reports Tokens section, including all of its fields on Sites > Edit Site page.

WordPress Check Required Detected Status

FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=3.6 6.0.2 Pass

PHP Required Detected Status

cURL Extension Enabled =true true Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1q-fips Pass
cURL Timeout >=300 seconds 40 Warning
cURL Version >=7.18.1 7.66.0 Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES ( V7.4.)
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 120 Pass
PHP Memory Limit >=128M 768M Pass
PHP Post Max Size >=2M 256M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 256M Pass
PHP Version >=7.0 7.4.30 Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass

MySQL Required Detected Status

MySQL Client Encoding N/A utf8
MySQL Version >=5.0 5.7.39-42-log Pass

Server Configuration Detected Value

Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,/;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
Memory Usage 68.34 MB
Operating System Linux
Request Time 1663250915
Server Protocol HTTP/1.0
Server self connect Response Test O.K.
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:104.0) Gecko/20100101 Firefox/104.0

MainWP Dashboard Settings Detected Value

Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
Cache control enabled Yes
MainWP Dashboard Version Latest: 4.2.7 | Detected: 4.2.7 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 47
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledNo
Primary backup system MainWP Legacy Backups
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledNo
Use WP Cron Yes
WP Core advanced automatic updates enabledYes

Extensions Version License Status

MainWP Favorites Extension 4.0.10 Actived Pass
MainWP Lighthouse Extension 4.0.2 Actived Pass
MainWP Page Speed Extension 4.0.2 Actived Pass
MainWP Pro Reports Extension 4.0.11 Actived Pass
MainWP Team Control 4.0.2 Actived Pass
MainWP Virusdie Extension 4.0.0 Actived Pass
MainWP Vulnerability Checker Extension4.1.2 Actived Pass
MainWP White Label Extension 4.1.1 Actived Pass
MainWP WooCommerce Status Extension4.0.8 Actived Pass
MainWP Wordfence Extension 4.0.6 Actived Pass
MainWP WP Compress Extension 4.0.1 Actived Pass

Plugin Version Status

MainWP Child 4.2.6 Active
MainWP Dashboard 4.2.7 Active
Post SMTP 2.1.9 Active
Wordfence Security 7.6.1 Active

Thanks for the system report. Nothing in it stands out as an obvious issue.

Can you try temporarily deactivating all plugins except for the MainWP Dashboard and Pro Reports and see if that helps?

I appreciate the assistance, but unfortunately deactivating all plugins except for the MainWP Dashboard and Pro Reports did not help the situation. I’m open to trying any other suggestions.

I ‘think’ this may have happened when I updated PHP 7.4 to PHP 8 on the host. When I ran into this issue, I reverted back to PHP 7.4 but that didn’t seem to help, so I’m not quite sure that was the cause. I’m going to take it back to PHP 8 since that will soon be required anyway.

Let’s see if changing the PHP version solves it.

If you would still be facing the same issue, please open a private Help Desk ticket, so we can collect some additional information & investigate further.

1 Like

Upgrade to PHP 8 did not fix. Moving this to a Help Desk Ticket as suggested.

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Just to provide an update on this - the Dashboard was added as a Child site to itself, and the Dashboard had the White Label extension installed, whose settings may have gotten corrupted at some point.

After we ran our MainWP Child Reset Tool as described in this help document, the Pro Report token fields reappeared.

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