Missing plugin update on some sites


I have a weird problem with a plugin on one site. The plug-ins BuddyBoss Platform (not the pro version). It’s installed on 3 identical sites, and it has an available update if I check each site manually. But if I make a sync in the MainWP dashboard then it’s only 2 of the 3 sites that shows an update. How is that possible?

I have tried emptying the cache and re-check manually but nothing happens.

Any tips?

Best regards

Hey @webfronten

Welcome to the MainWP Community!

In general, if a Child Site is detecting an available update (on the WordPress Dashboard > Updates page) regardless if the plugin is on the wordpress.org repository or not, MainWP should be able to pick it up.

Is that plugin available on wordpress.org repository?

And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi Bojan and thank you very much :slight_smile:

No, the BuddyBoss Platform is not available on wordpress.org but it’s free to download from https://buddyboss.com/free-downloads/buddyboss-platform.php

Here’s the system report below:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=3.6                                                  6.0.2                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1f                               Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.29.0                                               7.68.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES ( V8.1.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, libxml, mbstring, mcrypt, memcache, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 512M                                         Pass        
PHP Post Max Size                  >=2M                                                   512M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   512M                                         Pass        
PHP Version                        >=7.0                                                  8.1.11                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                error:2406F079:random number generator:RAND_load_file:Cannot open fileWarning     

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  10.5.17-MariaDB-1:10.5.17+maria~ubu2004      Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       12.89 MB                                               
Operating System                   Linux                                                  
Request Time                       1664825979                                             
Server Protocol                    HTTP/2.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    nginx/1.21.6                                           
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.0 Safari/605.1.15

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: | Detected: Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              7                                                      
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     No                                                     
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.0.0                                                                                                           
Dashboard Lock                     4.0.2                                                  Actived                                      Pass        
MainWP Bulk Settings Manager Extension4.0.4                                                  Actived                                      Pass        
MainWP White Label Extension       4.1.1                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.0.0                                                  Active                                       
Classic Editor                     1.6.2                                                  Inactive                                     
Classic Widgets                    0.3                                                    Inactive                                     
MainWP Dashboard                                                         Active                                       
MainWP Key Maker                   1.2                                                    Active                                       
Nginx Helper                       2.2.2                                                  Active                                       
Perfmatters                        1.9.9                                                  Active                                       
Redis Object Cache                 2.2.0                                                  Active                                       
WP 2FA - Two-factor authentication for WordPress2.3.0                                                  Active                                       
WP fail2ban                                                              Inactive                                     
WP Mail SMTP                       3.5.2                                                  Active                                       

That’s almost certainly the reason. If the plugin or a theme is not available on wordpress.org repository, the detection of available updates can be inconsistent.

Please try following the steps in this help document, and see if that helps with detection.

The document was written for premium plugins, but considering this one is not on wordpress.org repo, in practice it’s essentially as if it is premium.

Thanks a lot for your effort Bojan!
Unfortunately it didn’t solve the issue. It has even been more weird, because since I last wrote the update info for BuddyBoss Platform shows up sometimes for different sites, and at other sites at another sync (of course only on sites that actually has that specific plugin installed).

Unfortunately, there isn’t much else we can do when the plugin is not being distributed through wordpress.org, or when it doesn’t use the standard WP Update API.

Considering the plugin is free, you may encourage the developer of that plugin to release it on worpdress.org.

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