Plugin installation failure

I am in need of some help regarding the installation of zip-plugins on my MainWP child websites.
I deactivate ithemes security and the problem continues I don’t know what to do

Hi @Camilo

Welcome to the MainWP Community.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

1 Like

I created New Support Ticket, I don´t know where is “The report is located in your Dashboard under Status → Server, on the top right of the page.”

### Información del servidor       Necesario                                              Detectado                                    Estado   ###

MainWP Dashboard                   
Versión de MainWP Dashboard        4.2.1                                                  4.2.1                                        Correcto    
MainWP Upload Directory            Writable                                               Writable                                     Correcto    
Extensiones de MainWP              
MainWP UpdraftPlus Extension       4.0.5                                                  Licencia de la API inactiva                  Advertencia 
WordPress Version                  >=3.6                                                  5.9.3                                        Correcto    
WordPress Memory Limit             >=64M                                                  40M                                          Advertencia 
MultiSite Disabled                 =true                                                  true                                         Correcto    
Método del sistema de archivos     = direct                                               direct                                       Correcto    
PHP Version                        >=7.0                                                  7.4.15                                       Correcto    
PHP Safe Mode Disabled             =true                                                  true                                         Correcto    
PHP Max Execution Time             >=30 seconds                                           120                                          Correcto    
PHP Max Input Time                 >=30 seconds                                           -1                                           Correcto    
PHP Memory Limit                   >=128M                                                 500M                                         Correcto    
PCRE Backtracking Limit            >=10000                                                1000000                                      Correcto    
PHP Upload Max Filesize            >=2M                                                   512M                                         Correcto    
PHP Post Max Size                  >=2M                                                   512M                                         Correcto    
SSL Extension Enabled              =true                                                  true                                         Correcto    
SSL Warnings                       = empty                                                                                             Correcto    
cURL Extension Enabled             =true                                                  true                                         Correcto    
cURL Timeout                       >=300 seconds                                          60                                           Advertencia 
cURL Version                       >=7.18.1                                               7.58.0                                       Correcto    
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1                                Correcto    
PHP Allow URL fopen                SÍ                                                     
Compatibilidad Exif PHP            SÍ ( V7.4.)                                            
Compatibilidad PHP IPTC            SÍ                                                     
Compatibilidad PHP XML             SÍ                                                     
Funciones PHP desactivadas         No hay funciones desactivadas.                         
Extensiones PHP cargadas           Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, imap, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL Version                      >=5.0                                                  8.0.28-0ubuntu0.20.04.3                      Correcto    
Modo de MySQL                      NO_ENGINE_SUBSTITUTION                                 
Codificación del cliente de MySQL  utf8                                                   
Información del servidor           
Software del servidor              Apache                                                 
Sistema operativo                  Linux                                                  
Arquitectura                       64		 bit                                               
Protocolo del servidor             HTTP/2.0                                               
HTTPS                              ACTIVADO                                               
Conexión automática al servidor    Prueba de respuesta correcta.                          
Agente de usuario                  Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.88 Safari/537.36
Interfaz de la pasarela            CGI/1.1                                                
Uso de memoria                     53.04 MB                                               
Hora de la solicitud               1649954677                                             
Aceptar contenido                  text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Aceptar el contenido del juego de caracteresN/D                                                    
Ajustes de MainWP                  
Number of child sites              5                                                      
Usar WP Cron                       No                                                     
Optimizar para alojamiento compartido o grandes redesNo                                                     
WP Core advanced automatic updates enabledSí                                                     
Plugin advanced automatic updates enabledSí                                                     
Theme advanced automatic updates enabledSí                                                     
Tolerancia para los plugins/temas abandonados365                                                    
Número máximo de entradas a mostrar                                                       
Número máximo de páginas a mostrar                                                        
MainWP legacy backups enabled      No                                                     
Sistema principal de copia de seguridadMainWP UpdraftPlus Extension                           
Basic uptime monitoring enabled    No                                                     
Site health monitoring enabled     No                                                     
Peticiones máximas simultáneas     4                                                      
Retraso mínimo entre peticiones    200                                                    
Peticiones máximas simultáneas por IP1                                                      
Retraso mínimo entre peticiones a la misma IP1000                                                   
Peticiones máximas simultáneas de sincronización                                                       
Peticiones máximas simultáneas de instalación y actualización                                                       
REST API enabled                   No                                                     
Cache control enabled              No                                                     
Plugins activos                    
Easy Theme and Plugin Upgrades     2.0.2                                                  Activo                                       
iThemes Security Pro               7.1.0                                                  Activo                                       
MainWP Dashboard                   4.2.1                                                  Activo                                       
UpdraftPlus - Backup/Restore                                             Activo                                       
WP Mail SMTP                       3.3.0                                                  Activo                                       


Thanks for the system report.

The issue is usually caused by a security rule on the Dashboard preventing Child sites from connecting to it.

Please try to:

  • Remove any security rules present in the .htaccess file where the MainWP Dashboard is installed
  • Disable any security plugins running on WordPress where the MainWP Dashboard is installed
  • Disable security measures, such as firewall, of the Hosting provider where the MainWP Dashboard is hosted
  • Disable HTTP Basic Auth protection on the URL of the MainWP Dashboard

how can i do the last one?

HTTP Basic Auth can be set up in many different ways.

If you don’t need to enter a username/password when accessing the URL where your Dashboard is hosted, even before logging in to WordPress, you don’t have HTTP Basic Auth set up.
The prompt would look something like this:

Can you please check if you are able to install that plugin directly on your Child site?
If you can, then please proceed with the other troubleshooting steps from my previous post.

I use a username/password when i access wordpress

This is the standard WordPress login screen and every WordPress installation has it:

HTTP Basic Auth would ask you for a different set of Username/Password before you would see that standard WordPress login screen. It would look something like this:

HTTP Basic Auth is a pluggin? i don´t use that

BEGIN WordPress

Las directivas (líneas) entre «BEGIN WordPress» y «END WordPress» son

generadas dinámicamente y solo deberían ser modificadas mediante filtros de WordPress.

Cualquier cambio en las directivas que hay entre esos marcadores serán sobrescritas.

RewriteEngine On RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}] RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L]

END WordPress

In your first post, you mentioned that you tried to disable the iThemes Security plugin, and that didn’t help, but just to be 100% sure, can you confirm that you disabled it on your MainWP Dashboard site and not on child site?

Do you get this same problem with any child site or just the one you showed in the screenshot from the first post?

Can you contact you Dashboard site host support and have them verify that the tmpfile() PHP function is not disabled in the server config?

1 Like

they answered–>that option should be enable by default.

Can you have them verify that it’s actually enabled, not that it should be enabled :slight_smile:

Also, can you please answer the other two questions?

1 Like

1-confirm that you disabled it on your MainWP Dashboard site and not on child site? is disabled
2-Do you get this same problem with any child site or just the one you showed in the screenshot from the first post? is the same problem in the others subdomain of the same page

Thanks for verifying that.

Let’s wait for the final confirmation from your host that the tmpfile() is enabled.

If it is, let’s move to your support ticket that is already opened in our helpdesk system where I can collect more info and check what is going on.

1 Like

is enabled tmpfile()

The hosting use a firewall when a desable this i can upload the pluggin

@Camilo i’m glad you found your solution but I would recommend asking the host just to whitelist your Dashboard IP in the firewall and re-enable your firewall.

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