Plugin updates detected but not automatic updating

I have been using Main WP for a while and plugins have been updating in the past but all of a sudden, no child site will update. New plugins are detected and raised on the Main WP dashboard but the automatic plugin update is not running

I also don’t receive the ‘Daily Digest Email’ anymore. I once did receive these.

I have no idea where to start so if anyone can help, I would be very grateful.

Hi Shaun,

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version                                                                             Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
MainWP Sucuri Extension            4.0.7                                                  API License Active                           Pass        
Advanced Uptime Monitor Extension  5.1.1                                                  API License Active                           Pass        
MainWP Clean and Lock Extension                                                API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.4                                                  API License Active                           Pass        
MainWP Vulnerability Checker Extension4.0.3.1                                                API License Active                           Pass        
WordPress Version                  >=3.6                                                  5.7                                          Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP Version                        >=5.6                                                  7.4.14                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   128M                                         Pass        
PHP Post Max Size                  >=2M                                                   128M                                         Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          10                                           Warning     
cURL Version                       >=7.18.1                                               7.65.0                                       Pass        
cURL SSL Version                   >=OpenSSL/0.9.8l                                       OpenSSL/1.0.2k-fips                          Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.4.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             No functions disabled.                                 
PHP Loaded Extensions              Core, PDO, PDO_Firebird, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL Version                      >=5.0                                                  10.2.33-MariaDB-log                          Pass        
MySQL Mode                         NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION             
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    Apache                                                 
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/1.1                                               
HTTPS                              ON                                                     
Server self connect                Not expected HTTP response body:                       
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 11_2_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36
Gateway Interface                  CGI/1.1                                                
Memory Usage                       10.81 MB                                               
Request Time                       1617718639                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              9                                                      
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksYes                                                    
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return  50                                                     
Maximum number of pages to return                                                         
Primary Backup System              MainWP UpdraftPlus Extension                           
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests                                                        
Minimum simultaneous install/update requests                                                       
Active Plugins                     
Activity Log                       2.6.1                                                  Active                                       
MainWP Child                       4.1.5                                                  Active                                       
MainWP Dashboard                                                         Active                                       
UpdraftPlus - Backup/Restore       1.16.53                                                Active                                       
WP Crontrol                        1.10.0                                                 Active                                       
WP Missed Schedule (The Original)  2014.1231.2017.12                                      Active                                       

Hi Shaun,

thanks for getting back to me.
I see that you use the WP Crontrol plugin, does it show any WP Cron error?

Hi Bogdan,

Thanks for assisting me with this.

I have recently installed that plugin to see if it would help because I was seeing nothing obvious.

Here is the list of the Cron job events

Shortly after that screenshot, that status changed.

Hi Shaun,

thanks for getting back to me.

It looks like something has changed.

Please monitor your Dashboard over the next 24h and see if the auto-updates start running.

I will check back in 24 hours.

The Main WP Dashboard is showing 14 plugin updates with all but 1 trusted so we should expect 13 updates to go in the next 24 hours I guess.

Ok, thanks. Let’s see how it goes.

Nothing has changed. Still 14 plugin updates outstanding.

I noticed on the Site health, these issues are shown

Hi Shaun,

thanks for getting back to me.

Based on the screenshot, it could be that that the server-side firewall is blocking requests.

Can you please contact your host support and have them review the firewall log?

What they said

"Thanks for getting in touch. We’re not actively filtering Main WP, or certainly have no intention of doing so. Do you have the HTTP request/response results they get from your website that makes them believe they’re blocked? If we could get a log of that we should be able to work out and resolve whatever is occurring. "

I sent them this thread and the log I sent to you.

They said "Thanks for the reply. The output there suggests a connection has worked as they have information about your site.

For HTTP request/responses - Usually in some systems debug/support output a third party shows the HTTP request (and reply) they make, the reply contains information in the response header that can help us diagnose these sort of issues so often helps. "

Not sure how to proceed.

Hi Shaun,

Thanks for looking into this.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

I have sent a ticket.

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