Pro Report Issue - Report Type set as Recurring not attaching PDF

Hi Folks - Been using Pro Reports successfully for couple of years now. I use Report type = recurring, where it emails an attached PDF automatically to clients. This past month (March 1st) emails went out, but NO PDF is attached. Last known to work was Feb 1st.
I can preview report, send manual etc… and PDF is created and attached to those emails.
ONLY when the Report Type = Recurring [ automated (daily, weekly, monthly)] process occurs, NO PDF is being attached to the emails sent out.

  • All versions of WordPress base plugins & MainWP up-to-date as of 3/7.
  • Tested with default REPORT TEMPLATES, still fails to include PDF in the recurring email reports. (again, manual works just fine).
  • All plugins, extensions etc… are kept up-to-date.
    Would like to know what is processing differently when the automated/recurring report is processed, vs when doing it manual (which works).

Hey @nwdmanagewp

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

You bet. Here you go.


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  128M                                         Pass        
WordPress Version                  >=3.6                                                  6.1.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1t                               Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               7.88.1                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    exec, passthru, shell_exec, system,                      
PHP Exif Support                   N/A                                                    YES ( V8.1.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, ionCube Loader, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           90                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 384M                                         Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Version                        >=7.0                                                  8.1.16                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  5.7.41                                       Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       56.91 MB                                               
Operating System                   Linux                                                  
Request Time                       1678288921                                             
Server Protocol                    HTTP/2.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 700                                                    
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: 4.4.0.1 | Detected: 4.4.0.1 Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of comments         50                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return  40                                                     
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              46                                                     
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     No                                                     
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
MainWP Bulk Settings Manager Extension4.0.5                                                  Actived                                      Pass        
MainWP Comments Extension          4.0.7                                                  Actived                                      Pass        
MainWP Custom Dashboard Extension  4.1.2                                                  Actived                                      Pass        
MainWP Google Analytics Extension  4.0.5                                                  Actived                                      Pass        
MainWP Maintenance Extension       4.1.2                                                  Actived                                      Pass        
MainWP Pro Reports Extension       4.0.13                                                 Actived                                      Pass        
MainWP Staging Extension           4.0.4                                                  Actived                                      Pass        
MainWP Team Control                4.0.3                                                  Actived                                      Pass        
MainWP Vulnerability Checker Extension4.1.2                                                  Actived                                      Pass        
MainWP White Label Extension       4.1.3                                                  Actived                                      Pass        
MainWP WooCommerce Shortcuts Extension4.1.1                                                  Actived                                      Pass        
MainWP WooCommerce Status Extension4.0.8                                                  Actived                                      Pass        
MainWP WordPress SEO Extension     4.0.3                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

Adminimize                         1.11.9                                                 Active                                       
Easy WP SMTP                       2.0.1                                                  Inactive                                     
MainWP Dashboard                   4.4.0.1                                                Active                                       
MainWP Key Maker                   1.2                                                    Active                                       
MainWP Page Speed Extension        4.0.2                                                  Inactive                                     
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue3.1.57                                                 Active                                       
WP Mail SMTP                       3.7.0                                                  Inactive                                     
WP-Cron Status Checker             1.2.4                                                  Active                                       
Yoast SEO                          20.2.1                                                 Active                                       

Thanks for the system report. MainWP products are up to date, and nothing stands out as an obvious issue.

Unfortunately, we couldn’t reproduce the issue.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

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