Pro Reports error displaying custom branding (logo and header image)

Hey guys,
First, thanks in advance for any help. I’ve run into a situation I’ve been unable to resolve. The logo and header image added to the custom branding section, do not render in the PDF no matter what I do. I’ve even tried editing the template directly and inserting a direct link in the IMG tag. Doesn’t matter, the image does not display in the PDF report that is generated.

See this video: [Support] MainWP Pro Report not displaying the custom branding - TechSmith Screencast - TechSmith Screencast

Appreciate any help or suggestions.

Hi @Cenay

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Sorry @bojan , I’ve been traveling and missed this message.

Below is the System report you requested. Thanks!

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass
MultiSite Disabled                 =true                                                  true                                         Pass
WordPress Memory Limit             >=64M                                                  40M                                          Warning
WordPress Version                  >=3.6                                                  6.3                                          Pass

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass
cURL Timeout                       >=300 seconds                                          60                                           Warning
cURL Version                       >=7.29.0                                               7.74.0                                       Pass
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1n                               Pass
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass
PHP Allow URL fopen                N/A                                                    YES
PHP Disabled Functions             N/A                                                    No functions disabled.
PHP Exif Support                   N/A                                                    YES ( V8.1.)
PHP IPTC Support                   N/A                                                    YES
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, intl, json, ldap, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, soap, sockets, sodium, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time             >=30 seconds                                           30                                           Pass
PHP Max Input Time                 >=30 seconds                                           60                                           Pass
PHP Memory Limit                   >=128M                                                 512M                                         Pass
PHP Post Max Size                  >=2M                                                   80M                                          Pass
PHP Safe Mode Disabled             =true                                                  true                                         Pass
PHP Upload Max Filesize            >=2M                                                   80M                                          Pass
PHP Version                        >=7.4                                                  8.1.18                                       Pass
PHP XML Support                    N/A                                                    YES
SSL Extension Enabled              =true                                                  true                                         Pass
SSL Warnings                       = empty                                                error:24070079:random number generator:RAND_write_file:Cannot open fileWarning

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version                      >=5.0                                                  10.11.2-MariaDB                              Pass

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A
Architecture                       64		 bit
Gateway Interface                  CGI/1.1
HTTPS                              ON
Memory Usage                       7.25 MB
Operating System                   Linux
Request Time                       1691623433
Server Protocol                    HTTP/1.1
Server self connect                Not expected HTTP response body:
Server Software                    Apache
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled    No
MainWP Dashboard Version           Latest: | Detected: Pass
MainWP legacy backups enabled      No
Maximum number of pages to return
Maximum number of posts to return  50
Maximum simultaneous install and update requests
Maximum simultaneous requests      4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests     200
Minimum delay between requests to the same ip1000
Number of child sites              26
Optimize for shared hosting or big networksNo
Plugin advanced automatic updates enabledYes
Primary backup system              MainWP Legacy Backups
REST API enabled                   Yes
Site health monitoring enabled     No
Theme advanced automatic updates enabledYes
Use WP Cron                        Yes
WP Core advanced automatic updates enabledYes

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.1.0
Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass
MainWP BackWPup Extension          4.0.4                                                  Actived                                      Pass
MainWP Bulk Settings Manager Extension4.0.5                                                  Deactivated                                  Warning
MainWP Clean and Lock Extension                                                Actived                                      Pass
MainWP Client Reports Extension    4.0.8                                                  Deactivated                                  Warning
MainWP Custom Dashboard Extension  4.0.2                                                  Actived                                      Pass
MainWP Google Analytics Extension  4.0.4                                                  Deactivated                                  Warning
MainWP Maintenance Extension       4.1.1                                                  Deactivated                                  Warning
MainWP Pro Reports Extension       4.1.1                                                  Actived                                  Warning
MainWP Sucuri Extension            4.0.9                                                  Deactivated                                  Warning
MainWP UpdraftPlus Extension       4.0.5                                                  Actived                                      Pass

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.1.0                                                  Active
MainWP Child Reports               2.1.1                                                  Active
MainWP Client Reports Extension    4.0.8                                                  Active
MainWP Dashboard                                                         Active
MainWP Key Maker                   1.2                                                    Active
Preserve MainWP Connection         1.0                                                    Active
UpdraftPlus - Backup/Restore       1.23.8                                                 Active
WP File Manager                    7.1.9                                                  Active
WP Mail SMTP                       3.8.2                                                  Active

Thanks for the system report. Nothing in it stands out as an obvious issue.

Looking at the screen recording again, I noticed that the URLs for the images in your WordPress Media Library are http:// even though it appears like your Dashboard site has a valid certificate.

Can you try forcing HTTPS, either through a plugin or a setting in your hosting dashboard, so that the images are also securely delivered and see if that helps?

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