Pro Reports Glitch - Duplicate Updates & Missing Graph Data

Hi there,

I’m having a couple of issues with Pro Reports, specifically using the pro-report-agency template:

  1. WordPress Update section duplication: The WordPress Update section appears to be repeating itself across all sites. I’ve reviewed the template code, but everything seems fine with no obvious issues.

WordPress Updates

6.5.4 → 6.5.5 June 25, 2024
6.5.4 → 6.5.5 June 25, 2024
6.5.3 → 6.5.4 June 6, 2024
6.5.3 → 6.5.4 June 6, 2024

  1. Fathom reporting graph discrepancy:
    While ‘Website Visits’ are displaying correctly in the table, they’re not appearing in the graph below. This is consistent across all sites.

I’d really appreciate any insights or solutions you might have for these problems. Let me know if you need any additional information from my end.

Thanks for your help!

Hey @WIllB

Are you seeing the WordPress Update section duplication with other Pro Reports templates?

Also, can you check in the Child Reports plugin of one of the Child Sites (/wp-admin/options-general.php?page=mainwp-reports-page), if the logs themselves are duplicated?

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi Bojan, thanks for picking this up so quickly - it’s really appreciated.

To answer to your questions…

Yes, the duplication appears on all report templates, and in newly created reports

Yes, there is duplication of the WP Updates in the child reports:

Here’s the System Report:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  64M                                          Pass        
WordPress Version                  >=6.2                                                  6.5.5                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.29.0                                               7.88.1                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/3.0.11                               Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, ctype, curl, date, dom, exif, fileinfo, filter, gd, hash, iconv, imagick, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_sqlite, posix, random, session, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           600                                          Pass        
PHP Max Input Time                 >=30 seconds                                           -1                                           Pass        
PHP Memory Limit                   >=256M                                                 512M                                         Pass        
PHP Post Max Size                  >=2M                                                   512M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   512M                                         Pass        
PHP Version                        >=7.4                                                  8.2.18                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  11.3.2-MariaDB-1:11.3.2+maria~ubu2204        Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8
Accept-Charset Content             N/A                                                    
Architecture                       64         bit                                         
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       7.64 MB                                                
Operating System                   Linux                                                  
Request Time                       1719557200                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Response Test O.K.                                     
Server Software                    Apache/2.4.57 (Debian)                                 
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:127.0) Gecko/20100101 Firefox/127.0

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
MainWP Dashboard Version           Latest: 5.1 | Detected: 5.1 Pass                       
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return  50                                                     
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          17                                                     
Optimize data loading              Yes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              WPvivid Backup for MainWP                              
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledNo                                                     
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledNo                                                     

### Extensions                     Version                                                License                                      Status   ###

Dashboard Lock                     5.0.1                                                  Active                                       Pass        
MainWP Fathom Extension            5.0.1                                                  Active                                       Pass        
MainWP Jetpack Protect Extension   5.0.2                                                  Active                                       Pass        
MainWP Pro Reports Extension       5.0.3                                                  Active                                       Pass        
MainWP Sucuri Extension            5.0                                                    Active                                       Pass        
WPvivid Backup MainWP              0.9.36                                                                                                          

### Plugin                         Version                                                Status                                    ###

Admin and Site Enhancements (ASE)  7.1.1                                                  Active                                       
MainWP Dashboard                   5.1                                                    Active                                       
Redis Object Cache                 2.5.2                                                  Active                                       
WP Crontrol                        1.16.3                                                 Active                                       
WPvivid Backup MainWP              0.9.36                                                 Active                                       
WPvivid Backup Plugin              0.9.102                                                Active                                       
WPvivid Plugins Pro                2.2.25                                                 Active                                       

Hey @WIllB

Thank you for the additional details.

We have managed to replicate the issue with the Fathom chart.
It seems to occur for longer report periods, while it appears to be working fine for shorter ones.

We will issue a fix for this in the next release of Pro Reports / Fathom extensions.

For the issue with duplicate logs, please open a private Help Desk ticket so we can collect some additional information & investigate further.

And please refer to this Managers thread by its URL in the ticket.

Hi Bojan,

Good to know about the Fathom chart and I’ll open up a support ticket for the duplication issue next week.

Thanks for your help!

1 Like

A quick note to say thanks for the impressively speedy release of your Pro Reports extension. To confirm, the Fathom chart is now correctly displaying the data. Great job.

1 Like

This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.