Pro Reports is working fine for all my websites.
I have just 1 client website and here , when i want to send the report, then the icon keeps spinning. It does not send, no error.
If I delete Page and Posts update (which has a lot of data) then it sends fine.
How to fix?
Hi @alainL
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Also, please include the system report for the Child Site in question by navigating to MainWP Child > System Information and clicking the Blue button.
Sure, here is the info:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=6.2 6.6.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 300 Pass
cURL Version >=7.29.0 7.29.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 NSS/3.90 Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A opcache_get_status,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, clos_ssa, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 120 Pass
PHP Memory Limit >=256M 256M Pass
PHP Post Max Size >=2M 64M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 64M Pass
PHP Version >=7.4 8.1.29 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A NOT SET
MySQL Version >=5.0 10.6.18-MariaDB-cll-lve Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 85.16 MB
Operating System Linux
Request Time 1722449163
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.5 Safari/605.1.15
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 5.1.1 | Detected: 5.1.1 Pass
MainWP legacy backups enabled No
Maximum number of comments 50
Maximum number of pages to return 50
Maximum number of posts to return 50
Maximum simultaneous install and update requests3
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests 8
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 51
Optimize data loading Yes
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled Yes
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.3.1 Active Pass
Dashboard Lock 5.0.1 Active Pass
MainWP Comments Extension 5.0 Active Pass
MainWP Database Updater Extension 5.0.4 Active Pass
MainWP Google Analytics Extension 5.0.1 Active Pass
MainWP Lighthouse Extension 5.0.2 Active Pass
MainWP Maintenance Extension 5.0 Active Pass
MainWP Pro Reports Extension 5.0.5 Active Pass
MainWP Rocket Extension 5.0.1 Active Pass
MainWP UpdraftPlus Extension 5.0.1 Active Pass
MainWP Vulnerability Checker Extension5.0.1 Active Pass
MainWP White Label Extension 5.0 Active Pass
MainWP WooCommerce Shortcuts Extension5.0.1 Active Pass
MainWP WooCommerce Status Extension5.0.3 Active Pass
MainWP Wordfence Extension 5.0.1 Active Pass
### Plugin Version Status ###
MainWP Dashboard 5.1.1 Active
UpdraftPlus - Backup/Restore 2.24.4.26 Active
Wordfence Security 7.11.7 Active
WP Crontrol 1.17.0 Active
Basic child site system information
| WordPress Version | 6.6.1 |
|---|---|
| Debug Mode | Disabled |
| PHP Version | 8.2.16 |
| MainWP Child Version | 5.1.1 |
| PHP Memory Limit | 256M |
| MySQL Version | 10.6.17-MariaDB-log |
| cURL version | 7.87.0 |
| OpenSSL version | OpenSSL/1.1.1w |
| Server IP | 127.0.0.1 |
| Tags | Essential |
| Last Check Status | 200 - OK |
Thanks for the system report, @alainL.
The system configuration should be generally sufficient.
What is the date range of this report you’re trying to send?
And can you check on the child site (your-child-site.com/wp-admin/options-general.php?page=mainwp-reports-page), how many items are there in the logs?
Perhaps this site has had an abnormally large amount of post and page edits during that period.
Hello the date range is 1 month.
I can not open that link on my child site, it says I dont have permissions to view page.
Thanks for the update.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
And please refer to this Managers thread by its URL in the ticket.
To provide an update on this issue -
Due to the large size of the report for one specific site, PHP Memory was being exhausted while the PDF file was being generated.
The issue was resolved by increasing the PHP Memory to 512MB.
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