Redirected to home page when uploading custom login image

When I upload a custom login image under the White Label Extension and Save Settings, I get redirected to Page Not Found. Any help would be appreciated! Thanks in advance.

Hey @nevesweb

After you click Save Settings, do you get a popup showing a progress bar for child sites, or do you get Page Not Found even before that?
Have you tried different images or image formats?

And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

I do not get a progress bar popup. Only the redirection to Page Not Found.
Yes, I just tried both jpg & png of varying sizes with the same result.

Here is the System Report for MainWP Community:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  64M                                          Pass        
WordPress Version                  >=3.6                                                  6.1                                          Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1q                               Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.85.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    NO                                                       
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, hash, iconv, imagick, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, posix, readline, session, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           600                                          Pass        
PHP Max Input Time                 >=30 seconds                                           300                                          Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   128M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   128M                                         Pass        
PHP Version                        >=7.0                                                  7.4.32                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_ENGINE_SUBSTITUTION                                   
MySQL Version                      >=5.0                                                  5.6.51                                       Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       99.44 MB                                               
Operating System                   Linux                                                  
Request Time                       1667505958                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Response Test O.K.                                     
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: | Detected: Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of comments         50                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              27                                                     
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              MainWP UpdraftPlus Extension                           
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
MainWP Article Uploader Extension  4.0.2                                                  Actived                                      Pass        
MainWP Bulk Settings Manager Extension4.0.5                                                  Actived                                      Pass        
MainWP Code Snippets Extension     4.0.2                                                  Actived                                      Pass        
MainWP Comments Extension          4.0.6                                                  Actived                                      Pass        
MainWP Custom Dashboard Extension  4.1.1                                                  Actived                                      Pass        
MainWP Domain Monitor Extension    4.0.1                                                  Actived                                      Pass        
MainWP Favorites Extension         4.0.10                                                 Actived                                      Pass        
MainWP File Uploader Extension     4.1                                                    Actived                                      Pass        
MainWP Google Analytics Extension  4.0.4                                                  Actived                                      Pass        
MainWP Lighthouse Extension        4.0.2                                                  Actived                                      Pass        
MainWP Maintenance Extension       4.1.1                                                  Actived                                      Pass        
MainWP Page Speed Extension        4.0.2                                                  Actived                                      Pass        
MainWP Post Dripper Extension      4.0.4                                                  Actived                                      Pass        
MainWP Post Plus Extension         4.0.3                                                  Actived                                      Pass        
MainWP Pro Reports Extension       4.0.11                                                 Actived                                      Pass        
MainWP Staging Extension           4.0.3                                                  Actived                                      Pass        
MainWP Team Control                4.0.3                                                  Actived                                      Pass        
MainWP UpdraftPlus Extension       4.0.6                                                  Actived                                      Pass        
MainWP Virusdie Extension          4.0.0                                                  Actived                                      Pass        
MainWP Vulnerability Checker Extension4.1.2                                                  Actived                                      Pass        
MainWP White Label Extension       4.1.1                                                  Actived                                      Pass        
MainWP Wordfence Extension         4.0.7                                                  Actived                                      Pass        
MainWP WordPress SEO Extension     4.0.2                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

Kadence Blocks - PRO Extension     1.7.18                                                 Active                                       
Kadence Blocks – Gutenberg Blocks for Page Builder Features2.4.18                                                 Active                                       
Kadence Cloud                      1.0.5                                                  Active                                       
Kadence Custom Fonts               1.1.3                                                  Active                                       
Kadence Pro - Premium addon for the Kadence Theme1.0.7                                                  Active                                       
Kadence Starter Templates          1.2.16                                                 Active                                       
MainWP Dashboard                                                         Active                                       
UpdraftPlus - Backup/Restore       1.22.23                                                Active                                       
Wordfence Security                 7.7.1                                                  Active                                       
WP Mail SMTP                       3.6.1                                                  Active                                       
WP-Optimize - Clean, Compress, Cache3.2.9                                                  Active                                       
Yoast SEO                          19.9                                                   Active                                       

Strange. The images I was exporting from Adobe Illustrator as 72dpi were apparently the issue.
I opened the Illustrator files in Photoshop and exported from there and it applied successfully. :man_shrugging:

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