Reports showing shortcodes

my reports are coming through like this.


Scanned on Status Webtrust Status
[] [sucuri.check.status] [sucuri.check.webtrust]

WordPress Updates

Updated on Old Version New Version
[] [wordpress.old.version] [wordpress.current.version]

Plugins Updates

Updated on Plugin Version

[] []

From [plugin.old.version] to

Themes Updates

Updated on Theme Version

[] []

From [theme.old.version] to


Backup Date Backup Type

[] [backup.created.type]


Date Details
[] [maintenance.process.details]

Hey @Russ_Michaels

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=3.6                                                  6.1.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1p                               Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.84.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, intl, json, libxml, litespeed, mbstring, mysqli, openssl, pcntl, pcre, posix, readline, session, shmop, sqlite3, standard, timezonedb, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           -1                                           Pass        
PHP Memory Limit                   >=128M                                                 2048M                                        Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Version                        >=7.0                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  5.7.40-cll-lve                               Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       55.42 MB                                               
Operating System                   Linux                                                  
Request Time                       1671660921                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Not expected HTTP response body: 503 Service Unavailable

Service Unavailable

The server is temporarily busy, try again later!
Server Software                    LiteSpeed                                              
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: 4.3.1 | Detected: 4.3.1 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of comments                                                                
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              1                                                      
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
Dashboard Lock                     4.0.2                                                  Actived                                      Pass        
MainWP BackWPup Extension          4.0.6                                                  Actived                                      Pass        
MainWP Bulk Settings Manager Extension4.0.4                                                  Actived                                      Pass        
MainWP Custom Dashboard Extension  4.1.2                                                  Actived                                      Pass        
MainWP Custom Post Type            4.0.3                                                  Actived                                      Pass        
MainWP Domain Monitor Extension    4.0.1                                                  Actived                                      Pass        
MainWP Favorites Extension         4.0.10                                                 Actived                                      Pass        
MainWP File Uploader Extension     4.1                                                    Actived                                      Pass        
MainWP Google Analytics Extension  4.0.4                                                  Actived                                      Pass        
MainWP Lighthouse Extension        4.0.2                                                  Actived                                      Pass        
MainWP Maintenance Extension       4.1.1                                                  Actived                                      Pass        
MainWP Page Speed Extension        4.0.2                                                  Actived                                      Pass        
MainWP Post Dripper Extension      4.0.4                                                  Deactivated                                  Warning     
MainWP Post Plus Extension         4.0.3                                                  Deactivated                                  Warning     
MainWP Pro Reports Extension       4.0.10                                                 Actived                                      Pass        
MainWP Staging Extension           4.0.3                                                  Actived                                      Pass        
MainWP Sucuri Extension            4.0.13                                                 Actived                                      Pass        
MainWP Team Control                4.0.2                                                  Deactivated                                  Warning     
MainWP UpdraftPlus Extension       4.0.6                                                  Deactivated                                  Warning     
MainWP Vulnerability Checker Extension4.1.2                                                  Actived                                      Pass        
MainWP WooCommerce Shortcuts Extension4.1.2                                                  Deactivated                                  Warning     
MainWP WooCommerce Status Extension4.0.8                                                  Deactivated                                  Warning     
MainWP WordPress SEO Extension     4.0.2                                                  Deactivated                                  Warning     
MainWP WP Compress Extension       4.0.1                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.1.0                                                  Inactive                                     
MainWP Child Reports               2.1                                                    Active                                       
MainWP Dashboard                   4.3.1                                                  Active                                       
MainWP Page Speed Extension        4.0.2                                                  Active                                       
Temporary Login Without Password                                                Active                                       

i’m also having issues updating some of the mainwp plugins as well.

An error occurred while updating MainWP Bulk Settings Manager Extension: Update package not available.
An error occurred while updating MainWP Custom Post Type: Update package not available.
An error occurred while updating MainWP Favorites Extension: Update package not available.
An error occurred while updating MainWP File Uploader Extension: Update package not available.
An error occurred while updating MainWP Google Analytics Extension: Update package not available.
An error occurred while updating MainWP Maintenance Extension: Update package not available.
An error occurred while updating MainWP Page Speed Extension: Update package not available.
An error occurred while updating MainWP Pro Reports Extension: Update package not available.
An error occurred while updating MainWP Staging Extension: Update package not available.

Thanks for the system report, Russ.

The issue with the Pro Reports tokens is most likely caused by the out-of-date version of the extension. Please update to the latest version 4.0.12 and see if that helps.

As for the issue with updating MainWP Extensions - please try activating the extensions API by following this help article, and then try updating them again.

mainwp is already up to date, there are no updates available.
it is currently on Version 4.3.1

the API is already activated, I activated this back when I originally installed mainwp

The very likely issue here is the outdated Pro Reports, which according to your system report is version 4.0.10.

Please try re-activating the extensions API again by following this help article, and then try updating extensions again.

ok I have done that,
On the extensions page how can I tell which ones are free and which ones are pro, so I can disable all the pro extensions?
As this is no doubt causing some confusion, as the pro extensions are obviously not going to update.

Correct, the Pro extensions, which include Pro Reports, will not get updates if you are not subscribed to our Pro plan.

When you click on the Install Extensions button on the Dashboard > Extensions page, you will see Pro extensions labeled as such.

You can also find a list of all extension at this URL, where they are also labeled as either Free or Pro.

I am referring to this page specifically, as they are already installed, thus why I am getting the updates issue.
I’m not trying to install anything.

In that specific view depicted in your screenshot, the Pro extensions are not labeled as such.

As mentioned, you can find out which are Pro in the popup modal on the Dashboard > Extensions page when you click on the Install Extensions button or on the URL.

@Russ_Michaels I have been dealing with this issue over the past week. Here’s how I resolved it:

  1. In MainWP Dashboard go to Extensions > Manage Extensions and make sure that your license is activated for
    Pro Reports (ours wasn’t). If it isn’t then you need to enter your license, then apply any available updates to the Pro Reports extension. Updates won’t be available unless the license is active.

  2. MainWP plugin on your Dashboard should be up to date

  3. MainWP Child plugin needs to be up to date on all of our sites, sites running an older version will have shortcodes in the reports.

@bojan I was actually wondering how often does this type of issue occur - is this related to a major upgrade in MainWP?

I’m wondering if this glitch is something we need to be worrying about every time an update for MainWP / MainWP Pro Reports comes out?

I would rather the report didn’t send at all vs. having a totally messed up report being sent out to our clients.

Hi @pixelkat

The issue with Extension API being disconnected is indeed related to a major upgrade to the API we’ve had with version 4.3.

It’s not related specifically to Pro Reports but to the Extension API key which is used to activate all extensions.

A new version of the Pro Reports 4.0.13 was released today which addresses the issue of token names being displayed instead of token values, and the issue of some sections being empty under certain conditions.

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