Sync not working as configured

My child sites are still not syncing as ofteen as they should to the dashboard.

I have Better Uptime pinging my sites (including MainWP) every 3 minutes so I am assuming the cron is running as it should.

I have the “Automatic Daily Sync Time” set to 23:30 and the Update Frequency to 4 times a day, but I feel like it is not really updatinng. as when I log in each morning, the last sync is usually before my backups run at 1 AM so I always have to re-wsync my sites to get an update.

Any ideas?

Hi Gary,

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

### Server Info                    Required                                               Detected                                     Status   ###

MainWP Dashboard                   
MainWP Dashboard Version                                                                           Pass        
MainWP Upload Directory            Writable                                               Writable                                     Pass        
MainWP Extensions                  
Advanced Uptime Monitor Extension  5.2.2                                                  API License Active                           Pass        
MainWP Custom Dashboard Extension  4.0.2                                                  API License Inactive                         Warning     
MainWP Google Analytics Extension  4.0.4                                                  API License Active                           Pass        
MainWP Page Speed Extension                                                API License Active                           Pass        
MainWP UpdraftPlus Extension       4.0.5                                                  API License Active                           Pass        
MainWP Vulnerability Checker Extension4.1.1                                                  API License Active                           Pass        
WPvivid Backup MainWP              0.9.22                                                                                                          
Shield Security                    13.0.4                                                                                                          
WordPress Version                  >=3.6                                                  5.8.2                                        Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
MultiSite Disabled                 =true                                                  true                                         Pass        
FileSystem Method                  = direct                                               direct                                       Pass        
PHP Version                        >=7.0                                                  7.4.26                                       Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Max Execution Time             >=30 seconds                                           120                                          Pass        
PHP Max Input Time                 >=30 seconds                                           -1                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        
cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.71.0                                       Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1d                               Pass        
PHP Allow URL fopen                YES                                                    
PHP Exif Support                   YES ( V7.4.)                                           
PHP IPTC Support                   YES                                                    
PHP XML Support                    YES                                                    
PHP Disabled Functions             No functions disabled.                                 
PHP Loaded Extensions              Core, OAuth, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, ionCube Loader, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL Version                      >=5.0                                                  10.3.32-MariaDB-cll-lve                      Pass        
MySQL Client Encoding              utf8                                                   
Server Info                        
Server Software                    LiteSpeed                                              
Operating System                   Linux                                                  
Architecture                       64		 bit                                               
Server Protocol                    HTTP/1.1                                               
HTTPS                              ON                                                     
Server self connect                Response Test O.K.                                     
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/96.0.4664.110 Safari/537.36
Gateway Interface                                                                         
Memory Usage                       22.81 MB                                               
Request Time                       1640218118                                             
Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
MainWP Settings                    
Number Of Child Sites              13                                                     
Use WP-Cron                        Yes                                                    
Optimize for Shared Hosting or Big NetworksNo                                                     
Automatic Daily Update             Install trusted updates                                
Abandoned Plugins/Themes Tolerance 365                                                    
Maximum number of posts to return                                                         
Maximum number of pages to return                                                         
Primary Backup System              MainWP UpdraftPlus Extension                           
Maximum simultaneous requests      4                                                      
Minimum delay between requests     200                                                    
Maximum simultaneous requests per ip1                                                      
Minimum delay between requests to the same ip1000                                                   
Maximum simultaneous sync requests 8                                                      
Maximum simultaneous install and update requests3                                                      
Active Plugins                     
MailPoet 3 (New)                   3.75.1                                                 Active                                       
MailPoet 3 Premium (New)           3.75.0                                                 Active                                       
MainWP Dashboard                                                        Active                                       
Shield Security                    13.0.4                                                 Active                                       
UnderConstructionPage PRO          5.65                                                   Active                                       
UpdraftPlus - Backup/Restore                                             Active                                       
WP Mail Logging                    1.10.2                                                 Active                                       
WPvivid Backup MainWP              0.9.22                                                 Active                                       
WPvivid Backup Plugin              0.9.66                                                 Active                                       
WPvivid Plugins Pro                2.1.4                                                  Active                                       

Hi Gary,

Thanks, the report looks ok.

Are you able to send me temporary access to your dashboard so I can run some tests? If yes, you can send ti to me via private message or open a helpdesk ticket.

Hi Gary,

I received the login details and made some checks. I haven’t seen anything unusual (misconfigured) in your dashboard so I tried to reset the WP Cron usage option. Also, I see that you just updated to the latest MainWP Dashboard version 4.1.11, so let’s see how it goes from here.

Please monitor your dashboard over the next day or two and see how it goes.

Just to update you…
I checked this morning at 10 AM and the last sync shows as 11:44 PM last night.
Which is not in keeping with my configuration.

Hi Gary,

thanks for verifying that.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

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