The site can not be reached issue

Hello
I hope you are fine. Below I will share my report + the issue, this issue I am always getting it. I want to know from where I can fix such thing. Your reply is highly appreciated


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=3.6                                                  5.9.3                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        NSS/3.53.1                                   Pass        
cURL Timeout                       >=300 seconds                                          1000                                         Pass        
cURL Version                       >=7.29.0                                               7.29.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES ( V8.0.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, ldap, libxml, litespeed, mbstring, memcached, msgpack, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, redis, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, xml, xmlreader, xmlwriter, xsl, zlib            
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   8M                                           Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   2M                                           Pass        
PHP Version                        >=7.0                                                  8.0.17                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  10.4.24-MariaDB                              Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       5.13 MB                                                
Operating System                   Linux                                                  
Request Time                       1652894166                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Response Test O.K.                                     
Server Software                    LiteSpeed                                              
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.67 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance                                                        
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: 4.2.4 | Detected: 4.2.4 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              1                                                      
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledNo                                                     
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   Yes                                                    
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledNo                                                     
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

No installed extensions            

### Plugin                         Version                                                Status                                    ###

Akismet Anti-Spam                  4.2.3                                                  Inactive                                     
Custom WordPress API Category Sync 1.0.0                                                  Active                                       
Hello Dolly                        1.7.2                                                  Inactive                                     
LiteSpeed Cache                    4.6                                                    Active                                       
MainWP Dashboard                   4.2.4                                                  Active                                       

Hi @Mohammad76

It’s not clear to me if your MainWP Dashboard site cannot be reached or one of your Child sites. But in any case, this is not a MainWP specific issue.

Please try to contact the support of the hosting provider where the site in question is located.

When it is less than 1 minutes, the post is syncing well, however when it exceeding this time, the issue is appearing. So is it from the PHP or any suggestion?

Thank you in advance

@Mohammad76

It would still be best to contact the hosting support and have them check the logs and investigate exactly what the error is.

If they do find a specific PHP error in the logs, please share it here so that we can help you further.

Hello, I would like to tell you that such an issue was creating due to the proxy system, when I turn it off, it worked normally. Maybe this reply would help anyone. Thank you for your time and effort @bojan

But I have another question and seems to be from the plugin, so I would like to notice how can I fix it

Assume that I have a post that needs to be published and it needs 5 minutes, when I am publishing the post, and the timer is reaching 2 minutes, the plugin is turning off automatically. I will send a vedio below

Please watch the vedio and help me

@Mohammad76

The cause for such issues is very often underpowered servers hosting your MainWP Dashboard or Child sites.

Please refer to this Help document to resolve System requirement issues.
Feel free to increase the recommended values from the document if you are still facing the same issue.

Sorry, but I didn’t get you, can you please elaborate to solve my issue
In another words, if I change them based on the above documentation, would it works properly?

I can’t guarantee that, but that is the first and necessary step.

And please, in the future, open a new topic for issues unrelated to the one stated in the first posts.

3 Likes

Okay sure and thank you for your time and effort. I just considered a continuous issue. In anycase, I will take that into future consideration.

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