I noticed that mainwp is not detecting the Toolset plugins updates. Is this a known issue? And is there a fix?
Kind regards, hrbrt
I’ve got Toolset plugins installed on 1 site and these updates are detected by MainWP as soon as they are detected by WordPress. It’s also possible to install these updates via MainWP.
However I think that WordPress doesn’t detect the updates at the moment. This can be caused by a missing license, the way Toolset is checking for updates or because of caching or something.
Did you try to check for updates on the child site, so WordPress sees the updates and after that do another sync in MainWP? If the updates show up then, you know it’s not caused by MainWP.
The updates are visible in the website admin, but they are not detected by mainwp. It says there are no plugin updates. Other plugin updates do show up in mwp.
That’s strange. If you haven’t ignored these updates in MainWP Dashboard, I’ll leave it to the support team.
Can you please check on the Plugins > Ignored Updates page, if you have Toolset added to the list?
As always, make sure to synchronize your Dashboard so it can fetch the fresh information from child sites about available updates.
And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi Bojan, They are not in ignored updates list.
Here is the report:
### WordPress Check Required Detected Status ### FileSystem Method = direct direct Pass MultiSite Disabled =true true Pass WordPress Memory Limit >=64M 256M Pass WordPress Version >=3.6 6.1.1 Pass ### PHP Required Detected Status ### cURL Extension Enabled =true true Pass cURL Timeout >=300 seconds 60 Warning cURL Version >=7.29.0 7.68.0 Pass OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1f Pass PCRE Backtracking Limit >=10000 1000000 Pass PHP Allow URL fopen N/A YES PHP Disabled Functions N/A No functions disabled. PHP Exif Support N/A YES ( V8.1.) PHP IPTC Support N/A YES PHP Loaded Extensions N/A Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, imap, intl, json, libxml, mbstring, memcache, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, ssh2, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib PHP Max Execution Time >=30 seconds 30 Pass PHP Max Input Time >=30 seconds 60 Pass PHP Memory Limit >=128M 256M Pass PHP Post Max Size >=2M 1024M Pass PHP Safe Mode Disabled =true true Pass PHP Upload Max Filesize >=2M 1024M Pass PHP Version >=7.4 8.1.18 Pass PHP XML Support N/A YES SSL Extension Enabled =true true Pass SSL Warnings = empty error:2406F079:random number generator:RAND_load_file:Cannot open fileWarning ### MySQL Required Detected Status ### MySQL Client Encoding N/A utf8 MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION MySQL Version >=5.0 10.5.19-MariaDB-1:10.5.19+maria~ubu2004 Pass ### Server Configuration Detected Value ### Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8 Accept-Charset Content N/A Architecture 64 bit Gateway Interface CGI/1.1 HTTPS OFF Memory Usage 24.63 MB Operating System Linux Request Time 1684236888 Server Protocol HTTP/1.1 Server self connect Not expected HTTP response body: Server Software nginx/1.23.4 User Agent Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/114.0 ### MainWP Dashboard Settings Detected Value ### Abandoned plugins/themes tolerance 365 Basic uptime monitoring enabled No MainWP Dashboard Version Latest: 4.4.2 | Detected: 4.4.2 Pass MainWP legacy backups enabled No Maximum number of pages to return 50 Maximum number of posts to return 50 Maximum simultaneous install and update requests Maximum simultaneous requests 4 Maximum simultaneous requests per ip1 Maximum simultaneous sync requests Minimum delay between requests 200 Minimum delay between requests to the same ip1000 Number of child sites 41 Optimize for shared hosting or big networksNo Plugin advanced automatic updates enabledYes Primary Backup System MainWP BackWPup Extension REST API enabled No Site health monitoring enabled Yes Theme advanced automatic updates enabledYes Use WP Cron No WP Core advanced automatic updates enabledYes ### Extensions Version License Status ### Advanced Uptime Monitor Extension 5.2.2 Actived Pass Dashboard Lock 4.0.2 Actived Pass MainWP BackWPup Extension 4.0.6 Actived Pass MainWP Bulk Settings Manager Extension4.0.5 Actived Pass MainWP Cache Control Extension 4.0 Deactivated Warning MainWP Client Reports Extension 4.0.14 Actived Pass MainWP Code Snippets Extension 4.0.3 Actived Pass MainWP Custom Dashboard Extension 4.1.2 Actived Pass MainWP Google Analytics Extension 4.0.5 Deactivated Warning MainWP Maintenance Extension 4.1.2 Actived Pass MainWP Matomo Extension 4.0.6 Actived Pass MainWP White Label Extension 4.1.3 Actived Pass ### Plugin Version Status ### Activity Log for MainWP 2.1.0 Inactive MainWP Client Reports Extension 4.0.14 Active MainWP Dashboard 4.4.2 Active MainWP Page Speed Extension 4.0.1 Inactive WP Construction Mode 3.31 Inactive WP Mail SMTP 3.8.0 Active
If your Dashboard is synchronized, and the Child site is showing the update while MainWP Dashboard does not, please try following the steps from this help document.
First, go through the Troubleshooting steps, and if the issue persists, please go through the steps outlined in Enhance Compatibility section.
It seems to be working again. Looks like sometimes the Toolset server is not serving the updates to WP.
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