Hi!
I noticed that mainwp is not detecting the Toolset plugins updates. Is this a known issue? And is there a fix?
Kind regards, hrbrt
I’ve got Toolset plugins installed on 1 site and these updates are detected by MainWP as soon as they are detected by WordPress. It’s also possible to install these updates via MainWP.
However I think that WordPress doesn’t detect the updates at the moment. This can be caused by a missing license, the way Toolset is checking for updates or because of caching or something.
Did you try to check for updates on the child site, so WordPress sees the updates and after that do another sync in MainWP? If the updates show up then, you know it’s not caused by MainWP.
Hello Jos,
The updates are visible in the website admin, but they are not detected by mainwp. It says there are no plugin updates. Other plugin updates do show up in mwp.
That’s strange. If you haven’t ignored these updates in MainWP Dashboard, I’ll leave it to the support team.
Can you please check on the Plugins > Ignored Updates page, if you have Toolset added to the list?
As always, make sure to synchronize your Dashboard so it can fetch the fresh information from child sites about available updates.
And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi Bojan, They are not in ignored updates list.
Here is the report:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=3.6 6.1.1 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 7.68.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1f Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A No functions disabled.
PHP Exif Support N/A YES ( V8.1.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, imap, intl, json, libxml, mbstring, memcache, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, ssh2, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 256M Pass
PHP Post Max Size >=2M 1024M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 1024M Pass
PHP Version >=7.4 8.1.18 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty error:2406F079:random number generator:RAND_load_file:Cannot open fileWarning
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.5.19-MariaDB-1:10.5.19+maria~ubu2004 Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS OFF
Memory Usage 24.63 MB
Operating System Linux
Request Time 1684236888
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software nginx/1.23.4
User Agent Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/114.0
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled No
MainWP Dashboard Version Latest: 4.4.2 | Detected: 4.4.2 Pass
MainWP legacy backups enabled No
Maximum number of pages to return 50
Maximum number of posts to return 50
Maximum simultaneous install and update requests
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 41
Optimize for shared hosting or big networksNo
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP BackWPup Extension
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron No
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.2 Actived Pass
Dashboard Lock 4.0.2 Actived Pass
MainWP BackWPup Extension 4.0.6 Actived Pass
MainWP Bulk Settings Manager Extension4.0.5 Actived Pass
MainWP Cache Control Extension 4.0 Deactivated Warning
MainWP Client Reports Extension 4.0.14 Actived Pass
MainWP Code Snippets Extension 4.0.3 Actived Pass
MainWP Custom Dashboard Extension 4.1.2 Actived Pass
MainWP Google Analytics Extension 4.0.5 Deactivated Warning
MainWP Maintenance Extension 4.1.2 Actived Pass
MainWP Matomo Extension 4.0.6 Actived Pass
MainWP White Label Extension 4.1.3 Actived Pass
### Plugin Version Status ###
Activity Log for MainWP 2.1.0 Inactive
MainWP Client Reports Extension 4.0.14 Active
MainWP Dashboard 4.4.2 Active
MainWP Page Speed Extension 4.0.1 Inactive
WP Construction Mode 3.31 Inactive
WP Mail SMTP 3.8.0 Active
If your Dashboard is synchronized, and the Child site is showing the update while MainWP Dashboard does not, please try following the steps from this help document.
First, go through the Troubleshooting steps, and if the issue persists, please go through the steps outlined in Enhance Compatibility section.
It seems to be working again. Looks like sometimes the Toolset server is not serving the updates to WP.
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