Unable to add Favourite Plugin (upload is working)

Dear support,

I want to upload a couple of plugins to the Favorites section. However, after uploading, I am not able to add the plugins. The weel keeps spinning.

Any suggestions+


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HTTPS                              ON                                                     
Memory Usage                       14.34 MB                                               
Operating System                   Linux                                                  
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Server Protocol                    HTTP/1.1                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    LiteSpeed                                              
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### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
Cache control enabled              Yes                                                    
MainWP Dashboard Version           Latest: 4.3.1 | Detected: 4.3.1 Pass                   
MainWP legacy backups enabled      Yes                                                    
Maximum number of comments                                                                
Maximum number of pages to return                                                         
Maximum number of posts to return  500                                                    
Maximum simultaneous install and update requests3                                                      
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Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              11                                                     
Optimize for shared hosting or big networksYes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
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Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
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MainWP Bulk Settings Manager Extension4.0.5                                                  Actived                                      Pass        
MainWP Client Reports Extension    4.0.13                                                 Actived                                      Pass        
MainWP Code Snippets Extension     4.0.3                                                  Actived                                      Pass        
MainWP Comments Extension          4.0.7                                                  Actived                                      Pass        
MainWP Custom Dashboard Extension  4.1.2                                                  Actived                                      Pass        
MainWP Custom Post Type            4.0.4                                                  Actived                                      Pass        
MainWP Domain Monitor Extension    4.0.1                                                  Actived                                      Pass        
MainWP Favorites Extension         4.0.11                                                 Deactivated                                  Warning     
MainWP Google Analytics Extension  4.0.5                                                  Actived                                      Pass        
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MainWP Maintenance Extension       4.1.2                                                  Actived                                      Pass        
MainWP Post Plus Extension         4.1.2                                                  Actived                                      Pass        
MainWP Pro Reports Extension       4.0.12                                                 Actived                                      Pass        
MainWP Team Control                4.0.3                                                  Actived                                      Pass        
MainWP URL Extractor Extension     4.0.3                                                  Actived                                      Pass        
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MainWP Wordfence Extension         4.0.9                                                  Actived                                      Pass        
Security Ninja for MainWP          1.5                                                                                                             
WPvivid Backup MainWP              0.9.28                                                                                                          

### Plugin                         Version                                                Status                                    ###

Classic Editor                     1.6.2                                                  Active                                       
LiteSpeed Cache                    5.3.1                                                  Active                                       
MainWP Client Reports Extension    4.0.13                                                 Active                                       
MainWP Dashboard                   4.3.1                                                  Active                                       
MainWP Page Speed Extension        4.0.1.1                                                Inactive                                     
Pods - Custom Content Types and Fields2.9.10.2                                               Active                                       
Really Simple SSL                  6.0.14                                                 Active                                       
Security Ninja for MainWP          1.5                                                    Active                                       
Temporary Login Without Password   1.8.1.1                                                Active                                       
Wordfence Security                 7.8.2                                                  Active                                       
WP File Manager                    7.1.7                                                  Active                                       
WPvivid Backup MainWP              0.9.28                                                 Active                                       

Hey @Chrilles_Wybrandt

Does this happen when you try uploading any plugin to add it to the Favorites or only some?
And can you please try temporarily deactivating all non-MainWP plugins and see if that helps?

I have the same issue. In my case it happens with any plugin zip I upload on the install plugins screen. If I go to the favorites and upload there it will work.

It happens with every plugin. I have tried to disable and enable the MWP Favorites plugin but it made no difference.
Best,
Chrilles

Happening to me too.

Thanks for the update.
We couldn’t reproduce the issue on any of our test Dashboards.

@Chrilles_Wybrandt
Can you please try temporarily deactivating all plugins except for the MainWP Dashboard and the Favorites extension and see if that helps?

If it doesn’t, would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

any progress on this? i thought it would have been addressed by now. it’s happening on my mainwp too. i can only upload the method Eric Leuthardt suggested.

I have now created a support ticket.

@Chrilles_Wybrandt @hue

We have confirmed the issue of adding plugins/themes to Favorites from the Dashboard > Install Plugins/Themes > Upload .zip file page.
The fix will be included in the next release of Favorites.

The workaround until then is to add plugins/themes to Favorites from the Dashboard > Extension > Favorites page.