Virusdie Not available for this site

Hello everyone, I looked for a solution to my problem and I couldn’t find an answer anywhere, maybe someone here can help me.
I installed and activated Virusdie in mainwp, it is active, the sites are active, but when I put “Scan Site” I get a message in red “Not available for this site”.
I already reinstalled Virusdie, reinstalled the sites but nothing happens, just the error message.
I accessed the Virusdie website and there are the 3 sites that I add to the mainwp but the part to verify the site does not work, the scan works directly on the virusdie website and when I returned to the mainwp panel it highlighted that the 2 sites were verified.
I’ll post a print of the message, if anyone knows how to help me, I’m very grateful.


Hey @Binario

Due to limitations in Virusdie’s API, existing accounts created without MainWP Virusdie Extension do not have the required permissions to manage connected sites. Use this extension only if you plan to create a new Virusdie account through the extension Sign-Up form.

Please have a look at our help documents explaining the Virusdie API limitation in more detail: Virusdie Extension API Compatibility - MainWP Documentation

And here you can find the rest of Virusdie help documentation: Virusdie - MainWP Documentation

Hi Bojan,
My Virusdie account was created through MainWP, I didn’t have a virusdie account.
But to make sure I didn’t do anything wrong, I asked the people at virusdie to remove my account that was there completely so that I could redo the whole process, and it turned out that after everything was redone, it was the same.
I removed all the localhost data I had from the virusdie, removed the virusdie plugin from the panel and reinstalled everything again and it continued with the same problem.
Now I’m waiting for a response from MainWP support to see if they can resolve it.

1 Like

Thank you for the update.

Are you running your MainWP Dashboard on a localhost install?

And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi Bojan,

I think I already answered this question in the email, but in order not to be in doubt I will answer here again.

I was using a server on Digitalocean but now I’ve migrated to Vultr so I’m not using it on localhost.

I redid everything until the virusdie account was deleted to redo everything through the panel to make sure everything was correct and the error remains the same.

Report follows.

Grateful for the attention

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  128M                                         Pass        
WordPress Version                  >=3.6                                                  6.1.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1n                               Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.64.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    , pcntl_alarm, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,            
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, imap, intl, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, redis, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 512M                                         Pass        
PHP Post Max Size                  >=2M                                                   100M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   100M                                         Pass        
PHP Version                        >=7.0                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  10.4.27-MariaDB-1:10.4.27+maria~deb10        Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       38.97 MB                                               
Operating System                   Linux                                                  
Request Time                       1669657653                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    nginx/1.22.1                                           
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:107.0) Gecko/20100101 Firefox/107.0

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance                                                        
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              Yes                                                    
MainWP Dashboard Version           Latest: | Detected: Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              1                                                      
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledNo                                                     
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Dashboard Lock                     4.0.2                                                  Actived                                      Pass        
MainWP Favorites Extension         4.0.10                                                 Actived                                      Pass        
MainWP Maintenance Extension       4.1.1                                                  Actived                                      Pass        
MainWP Rocket Extension            4.0.3                                                  Actived                                      Pass        
MainWP Virusdie Extension          4.0.0                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

Flexible SSL for CloudFlare        1.3.1                                                  Active                                       
MainWP Dashboard                                                         Active                                       
Nginx Helper                       2.2.2                                                  Active                                       

1 Like

Thanks for the update.

I can see that this issue is being handled via the Help Scout ticket. Let’s continue solving the issue there, as it may get difficult to track it in two different places.

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