Virusdie not syncing


Just wondering if anyone else is seeing problems with syncing Virusdie with their MainWP dashboard? All of my sites are showing their last scan at the end of July, but when I log into my Virusdie account I can see that there have been weekly scans on all websites?!

When I try and sync the data from MainWP my dashboard eventually hits a “request took too long” error. I assume this is because their API isn’t responding (I guess?) but wondered if anyone else was seeing this issue.

I think it’s a great addition but I’ve been plagued by issues with authenticating (having a OTP that seemingly stops working, but then not having the ability to set a new OTP in your Virusdie account is a huge miss I think) and now this. I’m beginning to wonder if it’s causing more trouble than it’s worth as I have to spend time checking to make sure it’s working instead of it just doing its thing.

Just me?


Hey @dsbking

The last scan date for Virusdie is being properly updated on our test Dashboards.

Do you get a "request took too long” error when synchronizing the Dashboard or when clicking the “Reload Virusdie Data” button? And do you get any other errors or timeouts on your Dashboard?

Also, can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.


The timeout is seen when I click the “Reload Virusdie Data” button in the Virusdie extension. Everything in my dashboard is working perfectly fine.

Here’s the system report:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  1000M                                        Pass        
WordPress Version                  >=3.6                                                  6.0.2                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1p                               Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.71.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, json, ldap, libxml, litespeed, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pgsql, posix, pspell, readline, session, shmop, snmp, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           300                                          Pass        
PHP Memory Limit                   >=128M                                                 1000M                                        Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Version                        >=7.0                                                  7.4.30                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION               
MySQL Version                      >=5.0                                                  10.3.25-MariaDB                              Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       36.01 MB                                               
Operating System                   Linux                                                  
Request Time                       1662123799                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Response Test O.K.                                     
Server Software                    LiteSpeed                                              
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.69 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: 4.2.7 | Detected: 4.2.7 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of comments         50                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return  50                                                     
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              20                                                     
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledNo                                                     
Primary Backup System              MainWP WP Time Capsule Extension                       
REST API enabled                   Yes                                                    
Site health monitoring enabled     No                                                     
Theme advanced automatic updates enabledNo                                                     
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
MainWP Atarim Extension            4.0.1                                                  Actived                                      Pass        
MainWP Code Snippets Extension     4.0.1                                                  Actived                                      Pass        
MainWP Comments Extension          4.0.6                                                  Actived                                      Pass        
MainWP Custom Dashboard Extension  4.1.1                                                  Actived                                      Pass        
MainWP Domain Monitor Extension    4.0.1                                                  Actived                                      Pass        
MainWP Lighthouse Extension        4.0.2                                                  Actived                                      Pass        
MainWP Maintenance Extension       4.1.1                                                  Actived                                      Pass        
MainWP Page Speed Extension        4.0.2                                                  Actived                                      Pass        
MainWP Pro Reports Extension       4.0.11                                                 Actived                                      Pass        
MainWP Rocket Extension            4.0.3                                                  Actived                                      Pass        
MainWP Sucuri Extension            4.0.12                                                 Actived                                      Pass        
MainWP Time Capsule Extension      4.0.3                                                  Actived                                      Pass        
MainWP Virusdie Extension          4.0.0                                                  Actived                                      Pass        
MainWP White Label Extension       4.1.1                                                  Actived                                      Pass        
MainWP WooCommerce Status Extension4.0.8                                                  Actived                                      Pass        
Shield Security                    15.1.6                                                                                                          

### Plugin                         Version                                                Status                                    ###

Backup and Staging by WP Time Capsule1.22.11                                                Active                                       
CMP - Coming Soon & Maintenance Plugin4.1.2                                                  Active                                       
Google Authenticator               0.54                                                   Active                                       
Improved Cron                      1.3.3                                                  Active                                       
LoginPress - Customizing the WordPress Login Screen.1.6.2                                                  Active                                       
MainWP Child                       4.2.6                                                  Active                                       
MainWP Dashboard                   4.2.7                                                  Active                                       
Passwords Evolved                  1.3.2                                                  Active                                       
Really Simple SSL                  5.3.3                                                  Active                                       
Shield Security                    15.1.6                                                 Active                                       
Sucuri Security - Auditing, Malware Scanner and Hardening1.8.33                                                 Active                                       
WordPress File Monitor             1.0.9                                                  Active                                       
WP-Optimize - Clean, Compress, Cache3.2.7                                                  Active                                       


Thanks for the system report. Nothing in it stands out as an obvious issue.

Can you try temporarily deactivating all plugins and extensions except for MainWP Dashboard and Virusdie extension and see if that helps?

Can you also check your browser’s console and see if you’re getting any errors when you click the “Reload Virusdie Data” button?

It also might be worthwhile to try other browsers, especially in Private/Incognito windows without any browser extensions running.


It transpires that it was down to an ongoing issue I’ve been having with Virusdie where my OTP just stops working, and therefore stops things syncing. It only becomes apparent when I log out in the extension settings and then attempt to log back in again.

Why my OTP would do this is beyond me and Virusdie don’t know what’s going on either. Now that I’ve got that working again it seems to be syncing with my dashboard again…until it stops doing it again of course. If this happens again I’ll log out/in and see if it’s the recurring OTP issue I’m having with them.

A bit frustrating but not a MainWP issue.


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