What Coca-Cola™ can teach site care consultants about Customer Experience

Originally published at: https://mainwp.com/coca-cola-can-teach-site-care-consultants-customer-experience/

Some of the best brands in the world have the best customer experience. It has become an essential tool for harnessing brand loyalty. About 53 years ago, 1971, a little known British band recorded a song that would launch brand loyalty for one of the biggest soft drink companies of all time. The Hillside Singers…