When updating plugins, progress never goes beyond 0%

Anytime I attempt to update plugins, the window pops up, but the status never goes past 0%. It doesn’t matter if the update completes or fails. I have to manually close the window and go to the site to be sure that maintenance mode is still not on.

Hey @ljanders0n

We couldn’t reproduce this issue on our test Dashboards.

Are you getting this issue only on particular child sites or on all of them?

Can you try temporarily disabling all plugins on the Dashboard site except for the MainWP Dashboard plugin and see if that helps?

I tried this and got the same result. I have also tried with different browsers to see if that was an issue, also with the same result.

This is all child sites

Thank you for the update.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=3.6                                                  6.1.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1p                               Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.18.1                                               7.71.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, bz2, calendar, ctype, curl, date, dom, exif, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imap, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, soap, sockets, sqlite3, standard, timezonedb, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           600                                          Pass        
PHP Max Input Time                 >=30 seconds                                           -1                                           Pass        
PHP Memory Limit                   >=128M                                                 512M                                         Pass        
PHP Post Max Size                  >=2M                                                   512M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   128M                                         Pass        
PHP Version                        >=7.0                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key lengthWarning     

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8mb4                                                  
MySQL Mode                         N/A                                                    NOT SET                                                  
MySQL Version                      >=5.0                                                  10.3.36-MariaDB-cll-lve                      Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       47.69 MB                                               
Operating System                   Linux                                                  
Request Time                       1669054828                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    LiteSpeed                                              
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: 4.3 | Detected: 4.3 Pass                       
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return  50                                                     
Maximum simultaneous install and update requests2                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              8                                                      
Optimize for shared hosting or big networksYes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.0.0                                                                                                           
Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
MainWP Custom Dashboard Extension  4.1.1                                                  Deactivated                                  Warning     
MainWP UpdraftPlus Extension       4.0.6                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.0.0                                                  Active                                       
LiteSpeed Cache                    5.3                                                    Active                                       
MainWP Dashboard                   4.3                                                    Active                                       
White Label CMS                    2.3                                                    Active                                       
WPS Limit Login                    1.5.6                                                  Active                                       

Thanks for the system report.

Can you try setting these values on the Settings > Advanced Settings page and see if it helps?

With them, the update and sync process will be slower but may prove to be more stable. If it does resolve the issue, you can try increasing them a bit closer to the default values to speed up the process.

I tried the above changes, and yes, it ran slower, but the progress bar never moved past 0%.

Even when updating one plugin on one site, the wheel spins, but never stops when it is finished.

Again, updates work (or not work as they sometimes do), but I am never told when they are finished.

@ljanders0n The only other issue I can see that stands out with your System report is the SSL error.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

If you provide us with a Temporary Admin account for the email address ([email protected]) along with one Child Site that we have permission to connect to & Roll back one plugin & test updating - we will be able to connect and check this out further.

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Thanks, I will do that

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