Hello, I’ve recently added a site to my maintenance float and the previous maintenance company apparently also used MainWP. When I activate the MainWP plugin the name etc. of the previous company shows up in the plugin list of the child-site.
I tried to reset it from my MainWP dashboard, however I’m getting an error when I try that. It says: “Undefined error occurred. Please try again.”
When I try to go to the plugin settings from the child site admin area, I’m getting an error that I cannot visit that page.
What can I do about this? It’s a bit annoying having to visit the site manually now.
Thanks in advance!
Marjon
PS update if it helps, here the system report:
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 256M Pass
WordPress Version >=6.2 6.4.3 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 7.58.0 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1 Pass
OpenSSL Working Status Yes Yes Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A opcache_get_status,
PHP Exif Support N/A YES
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, random, readline, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds 30 Pass
PHP Memory Limit >=256M 256M Pass
PHP Post Max Size >=2M 32M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 32M Pass
PHP Version >=7.4 8.2.14 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8
MySQL Mode N/A ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Version >=5.0 10.3.39-MariaDB-1:10.3.39+maria~ubu1804 Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,*/*;q=0.8
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 9.34 MB
Operating System Linux
Request Time 1706882637
Server Protocol HTTP/1.0
Server self connect Response Test O.K.
Server Software Apache
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:122.0) Gecko/20100101 Firefox/122.0
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 730
Basic uptime monitoring enabled No
MainWP Dashboard Version Latest: 4.6.0.1 | Detected: 4.6.0.1 Pass
MainWP legacy backups enabled No
Maximum number of pages to return
Maximum number of posts to return 50
Maximum simultaneous install and update requests
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of connected sites 76
Optimize for shared hosting or big networksYes
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron No
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.2 Active Pass
MainWP Branding Extension 4.0.2.1 Active Pass
MainWP UpdraftPlus Extension 4.0.5 Active Pass
### Plugin Version Status ###
MainWP Dashboard 4.6.0.1 Active
SeedProd Coming Soon Page Pro 5.12.9 Active