Can't reconnect 19/27 child websites

Hi guys!

I’ve been using MainWP flawlessly for the last 6+ months with no issues, but since this weekend I’ve been having trouble reconnecting to 19 from the 27 websites I currently have under MainWP.

I’ve gone through the forum searching for similar issues before I decided to post and found a couple of similar situations, the main difference being, the error message I get seems to be incomplete, it states:

“MainWP Child plugin not detected or could not be reached! Ensure the MainWP Child plugin is installed and activated on the child site, and there are no security rules blocking requests. If you continue experiencing this issue, check the” …

and ends here. It looks I should at least be getting someting like
“Click here to see response from the child site.” but since the error message ends, I can’t even see the response. :frowning:

Different hosts, different servers, no Cloudflare (the ones I have with Cloudflare are working) no immediate pattern.

This happeneded last saturday, and suddently after a lot of insisting they re-connected. But now they keep disconnected since yesterday. I’ve done the drill, disable all plugins, in the children websites and parent mainwp site, nothing.

Any hints?

Thanks a lot, best regards,
JPFigueira

Hi @jpfigueira

Do you remember which of your actions made the websites reconnect?

Is the error the now the same as before? ““MainWP Child plugin not detected or could not be reached!”

And can please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi! Thanks for your feedback! This morning the disconnected sites have successfully connected.
I’ll leave the info you requested, will be monitoring for the case it will happen again


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  2048M                                        Pass        
WordPress Version                  >=3.6                                                  6.2.2                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.18.1                                               7.87.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1p                               Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, i360, iconv, imagick, imap, intl, ionCube Loader, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, session, shmop, soap, sockets, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           30000                                        Pass        
PHP Max Input Time                 >=30 seconds                                           -1                                           Pass        
PHP Memory Limit                   >=128M                                                 2G                                           Pass        
PHP Post Max Size                  >=2M                                                   1G                                           Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   256M                                         Pass        
PHP Version                        >=7.4                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NOT SET                                                  
MySQL Version                      >=5.0                                                  5.7.42-cll-lve                               Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       28.57 MB                                               
Operating System                   Linux                                                  
Request Time                       1687876425                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
MainWP Dashboard Version           Latest: 4.4.3.3 | Detected: 4.4.3.3 Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of comments         50                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              27                                                     
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              MainWP UpdraftPlus Extension                           
REST API enabled                   No                                                     
Site health monitoring enabled     No                                                     
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.2.3                                                  Actived                                      Pass        
MainWP Comments Extension          4.0.7                                                  Actived                                      Pass        
MainWP Custom Dashboard Extension  4.1.2                                                  Actived                                      Pass        
MainWP Domain Monitor Extension    4.0.5                                                  Actived                                      Pass        
MainWP Google Analytics Extension  4.1.3                                                  Actived                                      Pass        
MainWP iThemes Security Extension  4.1.3                                                  Actived                                      Pass        
MainWP Lighthouse Extension        4.0.4                                                  Actived                                      Pass        
MainWP Maintenance Extension       4.1.2                                                  Actived                                      Pass        
MainWP Pro Reports Extension       4.1.1                                                  Actived                                      Pass        
MainWP Sucuri Extension            4.0.13                                                 Actived                                      Pass        
MainWP UpdraftPlus Extension       4.0.8                                                  Actived                                      Pass        
MainWP Vulnerability Checker Extension4.1.4                                                  Actived                                      Pass        
MainWP White Label Extension       4.1.3                                                  Actived                                      Pass        
MainWP WooCommerce Status Extension4.0.8                                                  Actived                                      Pass        
MainWP Wordfence Extension         4.0.9                                                  Actived                                      Pass        
MainWP WordPress SEO Extension     4.0.3                                                  Actived                                      Pass        

### Plugin                         Version                                                Status                                    ###

iThemes Security                   8.1.6                                                  Active                                       
Loco Translate                     2.6.4                                                  Active                                       
MainWP Dashboard                   4.4.3.3                                                Active                                       
Post SMTP                          2.5.7                                                  Active                                       
Wordfence Security                 7.10.0                                                 Active                                       
Yoast SEO                          20.10                                                  Active                                       

1 Like

Glad to hear your sites were reconnected, and thanks for letting us know.

Hi Bojan!

Here we go again, this time 15 out 27 disconnected. no apparent pattern, for some of the childs that were previously disconnected are now connected, and vice-versa.

Same message when trying to reconnect:

“MainWP Child plugin not detected or could not be reached! Ensure the MainWP Child plugin is installed and activated on the child site, and there are no security rules blocking requests. If you continue experiencing this issue, check the” …

and ends here. It looks I should at least be getting someting like
“Click here to see response from the child site.” but since the error message ends, I can’t even see the response. :frowning:

Any workarround I can do to at least see the child response?

Thanks in advance, best regards,
JPFigueira

Thanks for the update.

Can you please share a screenshot of the error message that gets cut off?

And can you perform Test Connection for one of the affected sites and let us know what result you get?

Sure, here you go:


Thanks for the screenshots and for running the Connection Test.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

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