Is this occurring only for some plugins? If so, are they perhaps premium plugins that require a license?
And can you navigate to the WP Admin of some of the affected child sites and verify that the plugins can be updated at all?
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
- It’s happening for both premium and non-premium plugins. Here’s a screenshot from one site:
- After logging in to WP Admin, it looks like plugins have been updated but the sites haven’t synced with MainWP Dashboard. My Auto daily sync settings are:
### WordPress Check Required Detected Status ### FileSystem Method = direct direct Pass MultiSite Disabled =true true Pass WordPress Memory Limit >=64M 128M Pass WordPress Version >=3.6 6.3 Pass ### PHP Required Detected Status ### cURL Extension Enabled =true true Pass cURL Timeout >=300 seconds 40 Warning cURL Version >=7.29.0 7.85.0 Pass OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/3.0.9 Pass PCRE Backtracking Limit >=10000 1000000 Pass PHP Allow URL fopen N/A YES PHP Disabled Functions N/A No functions disabled. PHP Exif Support N/A YES ( V8.0.) PHP IPTC Support N/A YES PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib PHP Max Execution Time >=30 seconds 120 Pass PHP Max Input Time >=30 seconds 120 Pass PHP Memory Limit >=128M 768M Pass PHP Post Max Size >=2M 256M Pass PHP Safe Mode Disabled =true true Pass PHP Upload Max Filesize >=2M 256M Pass PHP Version >=7.4 8.0.30 Pass PHP XML Support N/A YES SSL Extension Enabled =true true Pass SSL Warnings = empty Pass ### MySQL Required Detected Status ### MySQL Client Encoding N/A utf8mb4 MySQL Mode N/A NO_ENGINE_SUBSTITUTION MySQL Version >=5.0 5.7.39-42-log Pass ### Server Configuration Detected Value ### Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7 Accept-Charset Content N/A Architecture 64 bit Gateway Interface CGI/1.1 HTTPS ON Memory Usage 92.08 MB Operating System Linux Request Time 1692322223 Server Protocol HTTP/1.0 Server self connect Response Test O.K. Server Software Apache User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/188.8.131.52 Safari/537.36 Edg/115.0.1901.203 ### MainWP Dashboard Settings Detected Value ### Abandoned plugins/themes tolerance 365 Basic uptime monitoring enabled Yes MainWP Dashboard Version Latest: 184.108.40.206 | Detected: 220.127.116.11 Warning MainWP legacy backups enabled No Maximum number of pages to return Maximum number of posts to return Maximum simultaneous install and update requests3 Maximum simultaneous requests 3 Maximum simultaneous requests per ip1 Maximum simultaneous sync requests 6 Minimum delay between requests 400 Minimum delay between requests to the same ip1500 Number of child sites 14 Optimize for shared hosting or big networksYes Plugin advanced automatic updates enabledYes Primary Backup System MainWP UpdraftPlus Extension REST API enabled No Site health monitoring enabled No Theme advanced automatic updates enabledYes Use WP Cron Yes WP Core advanced automatic updates enabledYes ### Extensions Version License Status ### Advanced Uptime Monitor Extension 5.2.3 Actived Pass MainWP Database Updater Extension 4.0.3 Actived Pass MainWP Domain Monitor Extension 4.0.5 Actived Pass MainWP Lighthouse Extension 4.0.4 Actived Pass MainWP Maintenance Extension 4.1.2 Actived Pass MainWP Page Speed Extension 4.0.3 Actived Pass MainWP Pro Reports Extension 4.1.1 Actived Pass MainWP Rocket Extension 4.0.5 Actived Pass MainWP SSL Monitor Extension 4.0.4 Actived Pass MainWP UpdraftPlus Extension 4.0.8 Actived Pass MainWP White Label Extension 4.1.3 Actived Pass MainWP Wordfence Extension 4.0.9 Actived Pass MainWP WordPress SEO Extension 4.0.3 Actived Pass ### Plugin Version Status ### Insights from Google PageSpeed 4.0.8 Active MainWP Child 18.104.22.168 Active MainWP Child Reports 2.1.1 Active MainWP Dashboard 22.214.171.124 Active MainWP Page Speed Extension 4.0.3 Active Really Simple SSL 7.0.8 Active UpdraftPlus - Backup/Restore 1.23.9 Active Wordfence Security 7.10.3 Active Yoast SEO 20.13 Active
Thanks for the additional details.
Scheduled actions such as synchronization and plugin/themes updates depend on the core feature of WordPress, WP-Cron, to work.
However, if there is no network activity on the website, such as you logging into the Dashboard site, WP-Cron will not trigger, and the cron jobs will not run.
If you want to make sure that WP-Cron jobs are regularly triggered on your MainWP Dashboard, you can add your Dashboard site as a monitor to an uptime service such as Uptime Robot.
The Uptime Robot will ping your dashboard site regularly and make sure that all scheduled events are occurring.
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