Child sites with WPTC installed do not stay connected to Main WP (Time Capsule)

I am evaluating the WPTC plugin for backups with a trial account and installed it on two sites that are connected to my MainWP dashboard – except after I hit the sync sites button, those two sites get disconnected. Adding Time Capsule is the only variable that has changed with the sites.

I added Time Capsule to each site, signed in, and got it synced to S3 storage before syncing with MainWP. I tried signing out of my WPTC account on one of the child sites, and re-adding it to the dashboard, but the next time I hit “sync sites” it disconnected again. When I hit reconnect, I get a “Public key already set. Please deactivate & reactivate the MainWP Child plugin on the child site and try again.” notice.

I would love to use this feature as I have been having trouble finding a way to run reliable offsite backups via MainWP, which is a crucial feature for my needs. My clients are often on different hosting set ups, one of the offending sites is on GoDaddy, the other is on SiteGround. I have made sure to Whitelist the IP addresses for the necessary services.

Here is my mainwp details:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=6.2                                                  6.4.3                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          300                                          Pass        
cURL Version                       >=7.29.0                                               8.2.1                                        Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/3.1.1                                Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           120                                          Pass        
PHP Max Input Time                 >=30 seconds                                           120                                          Pass        
PHP Memory Limit                   >=256M                                                 768M                                         Pass        
PHP Post Max Size                  >=2M                                                   256M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   256M                                         Pass        
PHP Version                        >=7.4                                                  8.0.30                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_ENGINE_SUBSTITUTION                                   
MySQL Version                      >=5.0                                                  5.7.44-48-log                                Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       55.92 MB                                               
Operating System                   Linux                                                  
Request Time                       1710963067                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Response Test O.K.                                     
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 565                                                    
Basic uptime monitoring enabled    Yes                                                    
MainWP Dashboard Version           Latest: 5.0.2 | Detected: 5.0.2 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          10                                                     
Optimize data loading              No                                                     
Plugin advanced automatic updates enabledNo                                                     
Primary Backup System              MainWP WP Time Capsule Extension                       
REST API enabled                   Yes                                                    
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledNo                                                     
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledNo                                                     

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.1.1                                                                                                           
Advanced Uptime Monitor Extension  5.3                                                    Active                                       Pass        
MainWP Cache Control Extension     5.0                                                    Active                                       Pass        
MainWP Database Updater Extension  5.0                                                    Active                                       Pass        
MainWP Google Analytics Extension  5.0.1                                                  Active                                       Pass        
MainWP Lighthouse Extension        5.0                                                    Active                                       Pass        
MainWP Pro Reports Extension       5.0                                                    Active                                       Pass        
MainWP Time Capsule Extension      5.0                                                    Active                                       Pass        
MainWP URL Extractor Extension     5.0                                                    Active                                       Pass        
MainWP White Label Extension       5.0                                                    Active                                       Pass        
MainWP WooCommerce Shortcuts Extension5.0.1                                                  Active                                       Pass        
MainWP WooCommerce Status Extension5.0.2                                                  Active                                       Pass        
MainWP Wordfence Extension         5.0                                                    Active                                       Pass        

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.1.1                                                  Active                                       
MainWP Dashboard                   5.0.2                                                  Active                                       
Security Optimizer                 1.4.12                                                 Active                                       
Speed Optimizer                    7.4.6                                                  Inactive                                     

Hey Traci,

Welcome to the MainWP community!

I’ve installed Time Capsule on multiple sites and enabled the Time Capsule extension on the MainWP Dashboard.

Synchronizing does not disconnect them, nor does any other action I’ve performed via the Dashboard.

Can you try deactivating the Time Capsule extension on the Dashboard and Time Capsule on one of the child sites?
Then, try reconnecting the disconnected site by deactivating and then reactivating the MainWP Child plugin and using the Reconnect function in the Dashboard.
Finally, try syncing the site again and see if it disconnects.