Ithemes Security Extention Not updating sites from within MainWP

Is anyone able to make updates to sites via the iThemes Security Extention?

Anything that I try to do doesn’t work, it’s like it’s not connecting to the site at all, see the attached here: Dropbox - CleanShot 2022-12-14 at [email protected] - Simplify your life

What might be wrong?


Hey @Solomon_Antonell

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi Bojan, here it is.

Just a heads up, there is no feedback of any kind when clicking the button so it didn’t seem like anything was copied by clicking it. I ended up clicking it a few times thinking it wasn’t working.

Anyway, please let me know what you find.

Thank you, :+1:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=3.6                                                  6.1.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL SSL Version                   >=OpenSSL/1.1.0                                        OpenSSL/1.1.1                                Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               7.58.0                                       Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    , pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_unshare, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig,            
PHP Exif Support                   N/A                                                    YES ( V8.0.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   512M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   512M                                         Pass        
PHP Version                        >=7.0                                                  8.0.26                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  8.0.30-22                                    Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       11.23 MB                                               
Operating System                   Linux                                                  
Request Time                       1671129526                                             
Server Protocol                    HTTP/2.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    nginx/1.16.1                                           
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/106.0.5249.119 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: 4.3.1 | Detected: 4.3.1 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              67                                                     
Optimize for shared hosting or big networksYes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
MainWP Buddy Extension             4.0.1                                                  Deactivated                                  Warning     
MainWP Bulk Settings Manager Extension4.0.4                                                  Deactivated                                  Warning     
MainWP Client Reports Extension    4.0.9                                                  Deactivated                                  Warning     
MainWP Favorites Extension         4.0.8                                                  Deactivated                                  Warning     
MainWP Google Analytics Extension  4.0.4                                                  Deactivated                                  Warning     
MainWP iThemes Security Extension  4.1                                                    Deactivated                                  Warning     
MainWP Maintenance Extension       4.1.1                                                  Deactivated                                  Warning     
MainWP Page Speed Extension                                                Deactivated                                  Warning     
MainWP Pro Reports Extension       4.0.6                                                  Deactivated                                  Warning     
MainWP Rocket Extension            4.0.3                                                  Deactivated                                  Warning     
MainWP Sucuri Extension            4.0.9                                                  Deactivated                                  Warning     
MainWP Vulnerability Checker Extension4.1.1                                                  Deactivated                                  Warning     
MainWP White Label Extension       4.1.1                                                  Deactivated                                  Warning     
WPvivid Backup MainWP              0.9.28                                                                                                          

### Plugin                         Version                                                Status                                    ###

Complianz Privacy Suite (GDPR/CCPA) premium6.3.7.2                                                Inactive                                     
FluentSMTP                         2.2.2                                                  Active                                       
iThemes Security Pro               7.2.4                                                  Active                                       
MainWP Client Reports Extension    4.0.9                                                  Active                                       
MainWP Dashboard                   4.3.1                                                  Active                                       
MainWP Page Speed Extension                                                Active                                       
WPCodeBox                          1.4.1                                                  Inactive                                     
WPvivid Backup MainWP              0.9.28                                                 Active                                       
WPvivid Backup Plugin              0.9.80                                                 Active                                       
WPvivid Imgoptim Free              0.9.17                                                 Inactive                                     
WPvivid Plugins Pro                2.2.11                                                 Active                                       

Thanks for the system report.
We weren’t able to reproduce the issue on our test systems.

Looking at your system report, the MainWP iThemes Security extension is out of date, so please try updating it to the latest v4.1.3 and see if that helps.
Also, make sure that the iThemes Security and MainWP Child plugins are up to date on all of your Child Sites.

If that doesn’t help, try temporarily deactivating all non-MainWP plugins on the Dashboard and see if that resolves the issue.

Hi Bojan, I’ll try that, thanks for the idea.

A bunch of my extensions are outdated and they’re not showing up as updates in the wp admin area.

I assumed they’re all up to date and wouldn’t have even thought of checking that since nothing is showing otherwise.

Any reasons or ideas as to why the extensions aren’t showing when updates are available?

Thanks, talk soon

1 Like

Your system report indicates that the licenses for MainWP Extensions, except for the Advanced Uptime Monitor, are inactive. That would be the reason why you are not getting notified about the available updates forthem.

Please follow the instructions in these help documents to Activate and Update your extensions:

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