Mainwp stuck on adding new site - Old sites not showing properly too

When I try to add new site to mainWP portal, it starts loading but does not end loading

What could be wrong in this?

Hey @websitedeveloper

Welcome to the MainWP community!

  1. Do you mean that the process gets stuck on this message?
    'Adding the site to your MainWP Dashboard. Please wait...'.

  2. Have you checked if the site gets added to the Dashboard, even though it looks like it might be stuck?

  3. Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

image

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Yes it gets stuck on Please wait…

Site is not added even after getting stuck.

I will create the report now.

I am unable to find the system report. There is no Info section in my dashboard.

Apologies, the Info page was moved to the ellipsis menu in the top right:
image

Thank you for the clarification.

But I am unable to click on the 3 dots too.


### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=6.2                                                  6.4.3                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.87.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1w                               Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                4194304                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    No functions disabled.                                   
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apcu, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, session, shmop, soap, sockets, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           3000                                         Pass        
PHP Max Input Time                 >=30 seconds                                           3000                                         Pass        
PHP Memory Limit                   >=256M                                                 1024M                                        Pass        
PHP Post Max Size                  >=2M                                                   1024M                                        Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   1024M                                        Pass        
PHP Version                        >=7.4                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION               
MySQL Version                      >=5.0                                                  10.6.17-MariaDB-cll-lve                      Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       7.91 MB                                                
Operating System                   Linux                                                  
Request Time                       1710548614                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    LiteSpeed                                              
User Agent                         Mozilla/5.0 (iPhone; CPU iPhone OS 16_6 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6 Mobile/15E148 Safari/604.1

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance                                                        
Basic uptime monitoring enabled    Yes                                                    
MainWP Dashboard Version           Latest: 5.0.2 | Detected: 5.0.2 Pass                   
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          19                                                     
Optimize data loading              No                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledNo                                                     
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

No installed extensions            

### Plugin                         Version                                                Status                                    ###

Akismet Anti-spam: Spam Protection 5.3.1                                                  Inactive                                     
Employee & HR Management           3.2.7                                                  Active                                       
Hello Dolly                        1.7.2                                                  Inactive                                     
LiteSpeed Cache                    6.1                                                    Active                                       
Loginizer                          1.8.3                                                  Active                                       
MainWP Dashboard                   5.0.2                                                  Active                                       
W3 Total Cache                     2.7.0                                                  Active                                       

Any update about this?

It’s weekend, so you should keep that in mind.

I’m not part of the support team, but I do notice that you have 2 caching plugins running on your dashboard. None would be advised as it could only break things in the backend and yous should have nothing running on the frontend. So please deactivate all plugins, that are not related to MainWP and try again.

Also have a look at the browser console, because elements that don’t respond like the button with the 3 dots, often indicate some javascript error is breaking things.

3 Likes

Hey @websitedeveloper

Caching plugins are not recommended for the MainWP Dashboard.

Most of the content is dynamic, so the caching plugins cannot offer great performance improvements.

The advice @josklever provided is good, so please try following it by temporarily deactivating all non-MainWP plugins and try adding the site again while checking the browser console for errors.

2 Likes