Monitoring Sites page not available if user is not admin using Team Control extension

Monitoring Sites (wp-admin/admin.php?page=MonitoringSites) page not available if user is not admin using Team extention even if the user/role have all the capabilities of the WP administrator, I think is a bug cause I checked everything twice and any other part of Mainwp dashboard seams working fine.

The page is working fine for the WordPress standard admin


Hi @massimo.galante

Welcome to the MainWP community.

I’ve just tried to reproduce the issue but couldn’t.

The user whose permissions were set by the Team Control extension could still access the Monitoring sites page.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

hi Bojan, thanks for your reply, here the system report:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=3.6                                                  6.3.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               8.2.1                                        Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1v                               Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    dl, passthru, proc_close, proc_open, proc_terminate, shell_exec, system,            
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, SourceGuardian, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           180                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 1024M                                        Pass        
PHP Post Max Size                  >=2M                                                   150M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   150M                                         Pass        
PHP Version                        >=7.4                                                  8.0.30                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8mb4                                                  
MySQL Mode                         N/A                                                    NO_ENGINE_SUBSTITUTION                                   
MySQL Version                      >=5.0                                                  5.6.51-log                                   Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       36.85 MB                                               
Operating System                   Linux                                                  
Request Time                       1695307090                                             
Server Protocol                    HTTP/2.0                                               
Server self connect                Response Test O.K.                                     
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
MainWP Dashboard Version           Latest: | Detected: Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of comments         50                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return                                                         
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              12                                                     
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     No                                                     
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        No                                                     
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.1.1                                                                                                           
Advanced Uptime Monitor Extension  5.2.2                                                  Inactive                                     Warning     
Boilerplate Extension              4.1.2                                                  Active                                       Pass        
Dashboard Lock                     4.0.2                                                  Inactive                                     Warning     
MainWP API Backups Extension - BETA4.0-beta1                                              Active                                       Pass        
MainWP Article Uploader Extension  4.0.3                                                  Active                                       Pass        
MainWP Atarim Extension            4.0.1                                                  Inactive                                     Warning     
MainWP Bulk Settings Manager Extension4.0.5                                                  Inactive                                     Warning     
MainWP Cache Control Extension     4.0                                                    Active                                       Pass        
MainWP Clone Extension             4.0.3                                                  Inactive                                     Warning     
MainWP Code Snippets Extension     4.0.3                                                  Active                                       Pass        
MainWP Comments Extension          4.0.7                                                  Inactive                                     Warning     
MainWP Custom Dashboard Extension  4.1.2                                                  Inactive                                     Warning     
MainWP Custom Post Type            4.0.4                                                  Inactive                                     Warning     
MainWP Database Updater Extension  4.0                                                    Inactive                                     Warning     
MainWP Domain Monitor Extension    4.0.1                                                  Inactive                                     Warning     
MainWP Favorites Extension         4.0.11                                                 Inactive                                     Warning     
MainWP File Uploader Extension     4.1.1                                                  Inactive                                     Warning     
MainWP Google Analytics Extension  4.0.5                                                  Inactive                                     Warning     
MainWP Lighthouse Extension        4.0.2                                                  Inactive                                     Warning     
MainWP Maintenance Extension       4.1.2                                                  Inactive                                     Warning     
MainWP Post Dripper Extension      4.0.6                                                  Inactive                                     Warning     
MainWP Post Plus Extension         4.1.2                                                  Inactive                                     Warning     
MainWP Pro Reports Extension       4.0.13                                                 Inactive                                     Warning     
MainWP Rocket Extension            4.0.5                                                  Inactive                                     Warning     
MainWP SSL Monitor Extension       4.0                                                    Inactive                                     Warning     
MainWP Sucuri Extension            4.0.13                                                 Inactive                                     Warning     
MainWP Team Control                4.0.3                                                  Inactive                                     Warning     
MainWP URL Extractor Extension     4.0.3                                                  Inactive                                     Warning     
MainWP Vulnerability Checker Extension4.1.2                                                  Inactive                                     Warning     
MainWP White Label Extension       4.1.3                                                  Active                                       Pass        
MainWP WooCommerce Shortcuts Extension4.1.2                                                  Inactive                                     Warning     
MainWP WooCommerce Status Extension4.0.8                                                  Inactive                                     Warning     
MainWP WordPress SEO Extension     4.0.3                                                  Inactive                                     Warning     

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.1.1                                                  Active                                       
Akismet Anti-spam: Spam Protection 5.3                                                    Inactive                                     
Block Editor Bootstrap Blocks      6.3.1                                                  Active                                       
Change wp-admin login              1.1.7                                                  Active                                       
Disable Unused Block Editor Blocks 5.3                                                    Active                                       
Facebook for WooCommerce           3.0.33                                                 Active                                       
Google Listings and Ads            2.5.7                                                  Active                                       
Hello Dolly                        1.7.2                                                  Inactive                                     
Limit Login Attempts Reloaded      2.25.25                                                Inactive                                     
MainWP Child                       4.5.1                                                  Inactive                                     
MainWP Dashboard                                                         Active                                       
PayPal Dashboard                   The Plugin's Version Number, e.g.: 1.0                 Active                                       
Pinterest for WooCommerce          1.3.10                                                 Active                                       
Restricted Site Access             7.4.0                                                  Inactive                                     
Safe SVG                           2.2.0                                                  Active                                       
Security Ninja for MainWP          1.6                                                    Inactive                                     
SEOPress for MainWP                1.3.1                                                  Inactive                                     
TikTok                             1.1.6                                                  Active                                       
User Role Editor                   4.64                                                   Active                                       
WooCommerce                        8.1.1                                                  Active                                       
WooCommerce PayPal Payments        2.2.2                                                  Inactive                                     
WooCommerce Stripe Gateway         7.6.0                                                  Inactive                                     
WP Compress | MainWP               6.10.07                                                Inactive                                     
WP SAML Auth                       2.1.3                                                  Active                                       
WPvivid Backup MainWP              0.9.31                                                 Inactive                                     
Yoast SEO                          21.2                                                   Active                                       

Thanks for the system report.

Your version of Team Control is slightly out of date, so let’s get that updated first and see if that helps.

I’ve also noticed that the license for it and for many other extensions is inactive, which is why you aren’t receiving automatic updates.

You can find information about activating and updating extensions in these KBs:

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