Trying to update child plugins from the dashboard, they all fail - showing a red cross, but no error shows up.
Resynced, didn’t help.
Went to the status/error logs, the only line i saw that could be related is this:
PHP Warning: mysqli_num_rows() expects parameter 1 to be mysqli_result, bool given in /home/customer/www/theweather.dev/public_html/wp-content/plugins/mainwp-maintenance-extension/class/maintenance-extension-db.class.php on line 273
@amaau looking at your system reports from your other ticket your MainWP system looks to be ok.
The Child Site is not returning the correct response and is returning False.
Can you post your Child Sites system report ( you may redact site URLs if you feel it important )
Thanks for the reply Keith
Forgive the dumb question, but where do I find a child site’s system report?
Child Site > Settings > MainWP Child > System Information > Blue Button
Redact any personal URLS before uploading please. If we need more info I will have you open an Official MainWP support ticket instead.
Thanks, here -
### Server configuration Required value Value Status ###
MAINWP CHILD
MainWP Child Version 4.1.8 4.1.8 Pass
WordPress
WordPress Version >=3.4 5.8.1 Pass
WordPress Memory Limit >=64M 40M Warning
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP SETTINGS
PHP Version >=5.6 7.4.25 Pass
PHP Safe Mode Disabled OFF
PHP Max Execution Time >=30 seconds 120 Pass
PHP Max Input Time >=30 seconds 120 Pass
PHP Memory Limit >=128M (256M+ best for big backups) 768M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M (2MB+ best for upload of big plugins) 256M Pass
PHP Post Max Size >=2M (2MB+ best for upload of big plugins) 256M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 40 Warning
cURL Version >=7.18.1 7.66.0 Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1l-fipsWarning
Your host needs to update OpenSSL to at least version 1.1.0 which is already over 4 years old and contains patches for over 60 vulnerabilities.These range from Denial of Service to Remote Code Execution. Click here for more information.
MySQL SETTINGS
MySQL Version >=5.0 5.7.32-35-logPass
BACKUP ARCHIVE INFORMATION
ZipArchive enabled in PHP =true true Pass
Tar GZip supported =true true Pass
Tar BZip2 supported =true true Pass
SERVER INFORMATION
WordPress Root Directory /home/customer/www/*****/public_html/
Server Name www.*****
Server Software Apache
Operating System Linux
Architecture 64 bit
Server IP 35.214.24.216
Server Protocol HTTP/1.0
HTTP Host www.*****
HTTPS ON - on
Server self connect Response Test O.K.
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.69 Safari/537.36
Server Port 443
Gateway Interface CGI/1.1
Memory Usage 126.95 MB
Complete URL https://www.*****/wp-admin/options-general.php
Request Time 1636228601
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
Currently Executing Script Pathname /home/u1440-3swkdd0kn4gv/www/*****/public_html/wp-admin/options-general.php
Current Page URI /wp-admin/options-general.php?page=mainwp_child_tab
Remote Address 89.176.24.79
Remote Host N/A
Remote Port 55970
PHP INFORMATION
PHP Allow URL fopen ON
PHP Exif Support YES ( V7.4.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions No functions disabled
PHP Loaded Extensions Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, libxml, mbstring, memcached, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, readline, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL INFORMATION
MySQL Mode NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
WordPress PLUGINS
Advanced Database Cleaner 3.0.3 Active
Advanced Post Queries 1.0.15 Active
Ajax Search Pro 4.20.8 Active
AJAX Thumbnail Rebuild 1.13 Active
Better Search Replace 1.3.4 Active
Classic Editor 1.6 Active
Complianz Privacy Suite (GDPR/CCPA) premium 5.3.0.1 Active
Crop Thumbnails 1.3.1 Active
Custom Post Type Permalinks 3.4.4 Active
Disable Comments 2.1.1 Active
Duplicate Page and Post 2.6.5 Active
Duplicator 1.4.0 Active
Dynamic Content for Elementor 1.14.5 Active
Easy Updates Manager 9.0.8 Active
Ele Custom Skin 3.1.0 Active
Ele Custom Skin Pro 3.1.0 Active
Elementor 3.2.3 Active
Elementor Inline SVG 1.2.0 Active
Elementor Pro 3.2.2 Active
Enable Media Replace 3.5.0 Active
Favorites 2.3.2 Inactive
Featured Image Admin Thumb 1.6 Active
FileBird Lite 4.9.3 Inactive
Folders 2.7.1 Active
Google Pagespeed Insights 4.0.3 Active
Hotjar 1.0.11 Active
iThemes Sync 2.1.9 Active
JetElements For Elementor 2.5.7 Active
JetEngine 2.8.0 Active
JetEngine - Get attachment file link by ID 1.1.1 Active
Jet Hide Empty Items 1.0.0 Active
JetPopup 1.5.2 Active
JetSmartFilters 2.2.3 Active
JetTabs For Elementor 2.1.13 Active
jQuery Pin It Button for Images 3.0.6 Active
MailOptin - Lite 1.2.36.1 Active
MainWP Child 4.1.8 Active
MainWP Child reports 2.0.8 Active
Make Column Clickable Elementor 1.3.1 Active
Media Cleaner (Pro) 6.2.5 Active
Plugins Garbage Collector (Database Cleanup) 0.12 Active
Pre* Party Resource Hints 1.7.7.1 Active
Real Media Library (Free) 4.16.2 Inactive
Redirection 5.1.1 Active
SiteGround Optimizer 5.9.4 Active
Sucuri Security - Auditing, Malware Scanner and Hardening1.8.30 Active
Term Management Tools 2.0.1 Active
The SEO Framework 4.1.3 Active
Velvet Blues Update URLs 3.2.10 Active
When Last Login 1.2 Active
Wordfence Security 7.5.6 Active
WP Client Reports 1.0.12 Active
WP Mail SMTP 2.9.0 Active
WP Sheet Editor - JetEngine 1.0.0 Active
WP Sheet Editor - Media Library 1.9.8 Active
WP Sheet Editor - Post Types (Premium) 2.24.4 Active
YIKES Simple Taxonomy Ordering 2.3.3 Active
### Next due Schedule Hook ###
November 6, 2021 7:57 pm Every minute action_scheduler_run_queue
November 6, 2021 8:04 pm Twice Daily wp_mainwp_stream_auto_purge
November 6, 2021 8:09 pm Once Hourly mo_hourly_recurring_job
November 6, 2021 8:27 pm Once Hourly wp_privacy_delete_old_export_files
November 6, 2021 8:46 pm Once Hourly wordfence_ls_ntp_cron
November 6, 2021 8:46 pm Once Hourly wordfence_hourly_cron
November 6, 2021 10:04 pm Twice Daily wp_https_detection
November 7, 2021 12:00 am Once Daily wp_client_reports_check_for_updates_daily
November 7, 2021 2:00 am Once Daily ithemes_sync_daily_schedule
November 7, 2021 2:35 am Once Daily fs_data_sync_wp-sheet-editor-bulk-spreadsheet-editor-for-posts-and-pages
November 7, 2021 5:38 am Twice Daily puc_cron_check_updates-dynamic-content-for-elementor
November 7, 2021 7:07 am Once every day cmplz_every_day_hook
November 7, 2021 10:44 am Once Daily sucuriscan_scheduled_scan
November 7, 2021 10:46 am Once Daily wordfence_daily_cron
November 7, 2021 11:19 am Once Daily gpi_prune_logs
November 7, 2021 11:19 am Once Daily mainwp_child_pagespeed_cron_check
November 7, 2021 11:33 am Once Daily recovery_mode_clean_expired_keys
November 7, 2021 11:41 am Once Daily wp_scheduled_delete
November 7, 2021 11:41 am Once Daily delete_expired_transients
November 7, 2021 12:01 pm Once Daily elementor/tracker/send_event
November 7, 2021 12:28 pm Once Daily mo_daily_recurring_job
November 7, 2021 12:48 pm Once Daily wp_scheduled_auto_draft_delete
November 7, 2021 2:13 pm Once Daily wpseo-reindex
November 7, 2021 2:21 pm Once Daily analytify_email_cron_function
November 7, 2021 2:33 pm Once Daily optml_daily_sync
November 7, 2021 2:35 pm Once Daily siteground_delete_assets
November 7, 2021 2:43 pm Once Daily siteground_optimizer_check_assets_dir
November 7, 2021 4:27 pm Once Daily wpse_delete_old_csvs
November 7, 2021 7:04 pm Once Daily fs_data_sync_wp-sheet-editor-media-library
November 8, 2021 4:00 pm wordfence_email_activity_report
November 9, 2021 5:50 am wordfence_start_scheduled_scan
November 9, 2021 7:07 am Once every week cmplz_every_week_hook
November 10, 2021 5:33 pm Interval set in GPI options googlepagespeedinsightsworker
November 11, 2021 11:57 am Once Weekly wp_site_health_scheduled_check
November 11, 2021 2:35 pm Once Weekly monsterinsights_usage_tracking_cron
November 12, 2021 5:50 am wordfence_start_scheduled_scan
November 24, 2021 7:07 am Once every month cmplz_every_month_hook
### Time Error ###
06-Nov-2021 05:55:37 UTC PHP Notice: Undefined index: package-url in /home/customer/www/*****/public_html/wp-content/plugins/ithemes-sync/lib/updater/information.php on line 51
06-Nov-2021 05:55:37 UTC PHP Notice: Undefined index: available in /home/customer/www/*****/public_html/wp-content/plugins/ithemes-sync/lib/updater/information.php on line 49
03-Nov-2021 05:55:40 UTC PHP Notice: Undefined index: package-url in /home/customer/www/*****/public_html/wp-content/plugins/ithemes-sync/lib/updater/information.php on line 51
03-Nov-2021 05:55:40 UTC PHP Notice: Undefined index: available in /home/customer/www/*****/public_html/wp-content/plugins/ithemes-sync/lib/updater/information.php on line 49
19-Oct-2021 18:31:47 UTC PHP Warning: unlink(/tmp/zip6raB0g): No such file or directory in /home/customer/www/*****/public_html/wp-content/themes/oceanwp-child/functions.php on line 391
19-Oct-2021 18:31:47 UTC PHP Warning: readfile(/tmp/zip6raB0g): failed to open stream: No such file or directory in /home/customer/www/*****/public_html/wp-content/themes/oceanwp-child/functions.php on line 390
19-Oct-2021 18:31:47 UTC PHP Warning: filesize(): stat failed for /tmp/zip6raB0g in /home/customer/www/*****/public_html/wp-content/themes/oceanwp-child/functions.php on line 388
19-Oct-2021 16:50:01 UTC PHP Warning: unlink(/tmp/zipbfx72R): No such file or directory in /home/customer/www/*****/public_html/wp-content/themes/oceanwp-child/functions.php on line 391
19-Oct-2021 16:50:01 UTC PHP Warning: readfile(/tmp/zipbfx72R): failed to open stream: No such file or directory in /home/customer/www/*****/public_html/wp-content/themes/oceanwp-child/functions.php on line 390
@amaau Yeah I am not seeing anything jump out in these logs that would cause this.
You might want to turn on WP-Debug on the Child site to see if there is anything generated during updates.
You are connected too… Only thing we can do now is tried and true Process of Elimination.
Start with disabling your Security Plugins.
Then the theme.
Would you mind opening a private Help Desk ticket as well so we can collect some additional information & investigate further?
I have to solve something else first,
will get back to you on that if it’s still an issue
Thank you
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