Since the update the font size on the first page of my report is ginormous. How do I customize that? I am using the default template and the preview of it looks fine. But when it actually runs, the title of the report takes up the whole first page and spills over to the second.
Thanks for any suggestions and help.
Hi @hollytga
We couldn’t reproduce this on our test Dashboards, and we haven’t had other reports for this issue.
Are you using the Agency template? And did you make any customizations in it?
Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.
Be sure to use the button like the one below; this button hides all your private information:
Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.
Hi Brogan,
I am using the “MainWP Pro Report Default Template”. I can’t remember if/what customizations I made because it was so long ago. I ‘think’ I may have taken out the Performance section.
Thanks for your help.
### WordPress Check Required Detected Status ###
FileSystem Method = direct direct Pass
MultiSite Disabled =true true Pass
WordPress Memory Limit >=64M 64M Pass
WordPress Version >=3.6 6.2.2 Pass
### PHP Required Detected Status ###
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.29.0 8.1.2 Pass
OpenSSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1u Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Allow URL fopen N/A YES
PHP Disabled Functions N/A exec, passthru, shell_exec, system,
PHP Exif Support N/A YES ( V8.0.)
PHP IPTC Support N/A YES
PHP Loaded Extensions N/A Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, session, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
PHP Max Execution Time >=30 seconds 300 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M 512M Pass
PHP Post Max Size >=2M 512M Pass
PHP Safe Mode Disabled =true true Pass
PHP Upload Max Filesize >=2M 512M Pass
PHP Version >=7.4 8.0.28 Pass
PHP XML Support N/A YES
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
### MySQL Required Detected Status ###
MySQL Client Encoding N/A utf8mb4
MySQL Mode N/A NOT SET
MySQL Version >=5.0 10.5.20-MariaDB Pass
### Server Configuration Detected Value ###
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Architecture 64 bit
Gateway Interface CGI/1.1
HTTPS ON
Memory Usage 72.71 MB
Operating System Linux
Request Time 1685715073
Server Protocol HTTP/1.1
Server self connect Not expected HTTP response body:
Server Software Apache
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36
### MainWP Dashboard Settings Detected Value ###
Abandoned plugins/themes tolerance 365
Basic uptime monitoring enabled Yes
MainWP Dashboard Version Latest: 4.4.3.1 | Detected: 4.4.3.1 Pass
MainWP legacy backups enabled No
Maximum number of comments 50
Maximum number of pages to return
Maximum number of posts to return
Maximum simultaneous install and update requests
Maximum simultaneous requests 4
Maximum simultaneous requests per ip1
Maximum simultaneous sync requests
Minimum delay between requests 200
Minimum delay between requests to the same ip1000
Number of child sites 39
Optimize for shared hosting or big networksNo
Plugin advanced automatic updates enabledYes
Primary Backup System MainWP UpdraftPlus Extension
REST API enabled No
Site health monitoring enabled Yes
Theme advanced automatic updates enabledYes
Use WP Cron Yes
WP Core advanced automatic updates enabledYes
### Extensions Version License Status ###
Advanced Uptime Monitor Extension 5.2.2 Actived Pass
MainWP Clone Extension 4.0.3 Actived Pass
MainWP Comments Extension 4.0.7 Actived Pass
MainWP Domain Monitor Extension 4.0.3 Actived Pass
MainWP Google Analytics Extension 4.1.2 Actived Pass
MainWP Lighthouse Extension 4.0.4 Actived Pass
MainWP Maintenance Extension 4.1.2 Actived Pass
MainWP Pro Reports Extension 4.1.1 Actived Pass
MainWP Rocket Extension 4.0.5 Actived Pass
MainWP UpdraftPlus Extension 4.0.8 Actived Pass
MainWP URL Extractor Extension 4.0.3 Actived Pass
MainWP White Label Extension 4.1.3 Actived Pass
MainWP Wordfence Extension 4.0.9 Actived Pass
Termageddon for MainWP 2.2 Actived Pass
### Plugin Version Status ###
MainWP Child 4.4.1.1 Active
MainWP Dashboard 4.4.3.1 Active
UpdraftPlus - Backup/Restore 2.23.4.26 Active
Wordfence Security 7.9.3 Active
Thanks for the system report. Nothing stands out as an obvious issue.
Can you try re-installing the extension so that the default templates are reset, and then try that default template again?
You can save the changes you’ve made to any of the report templates by copying the relevant PHP file from the /mainwp-pro-reports-extension/templates/reports/ to /wp-content/uploads/mainwp/report-templates/ directory.
Templates stored in /wp-content/uploads/mainwp/report-templates/ do not get overwritten upon extension re-installs or updates.
Ok. Did that. Looks the same. The background is black and the text is huge. How can I style this?
Thanks for trying that.
Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?
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