Pro Reports keep spinning

Pro Reports is working fine for all my websites.

I have just 1 client website and here , when i want to send the report, then the icon keeps spinning. It does not send, no error.

How to fix?

Hi @alainL

We are aware of an issue with a template Pro Report Basic (pro-report-basic.php) that causes timeouts.

Are you perhaps using that template for the client’s website?

I tried all Pro Report templates. None of them are working. But again, this only happens with 1 client.

Thanks for the update.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

And please refer to this Managers thread by its URL in the ticket.

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