Pro Reports shows posts/pages/plugins updates in "Download PDF" but not in "Preview Report"

I just went pro (yay) and am trying out the Pro Reports extension for the first time, so I apologize if this question has been answered already.

I created a recurring (monthly) report for a couple sites to help familiarize myself with how the extension works. I am using one of the out-of-the-box templates. It’s now been a week or two, and when I preview the report, I am still seeing no reported updates to plugins, pages, or posts. I know there have been plenty of updates and new posts on these two sites, and if I view the Child Reports from the child site dashboard I see data there indicating as much. So the updates are getting logged.

However, if I “Download PDF” and preview the reports that way, I see what looks like accurate counts and lists of updates to plugins, pages, posts, etc.

Some data does seem to be making it to all reports from other extensions, including lighthouse, advanced uptime monitor, and matomo.

I’m not sure if this is a bug, conflict, or expected behavior, but advice is appreciated to sort out whether something is going wrong.

Hi @kgourlay

We couldn’t reproduce the issue. The Preview Report displays the same information as the downloaded PDF report.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Maybe this has something to do with it: several of the extensions are listed with “License” “Deactivated.” There’s no indication that the license isn’t valid when using the extensions, but maybe something didn’t get configured right when I activated the license?

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  128M                                         Pass        
WordPress Version                  >=3.6                                                  6.2.2                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.29.0                                               7.29.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        NSS/3.53.1                                   Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    dl, exec, passthru, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_uname, proc_close, proc_open, shell_exec, show_source, system,            
PHP Exif Support                   N/A                                                    YES ( V8.2.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imagick, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, random, redis, session, soap, sockets, sodium, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   64M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   64M                                          Pass        
PHP Version                        >=7.4                                                  8.2.4                                        Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8mb4                                                  
MySQL Mode                         N/A                                                    NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  5.7.41                                       Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       17.97 MB                                               
Operating System                   Linux                                                  
Request Time                       1687375484                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                The HTTP response test get an error "cURL error 51: Unable to communicate securely with peer: requested domain name does not match the server's certificate."Not expected HTTP response body:
Server Software                    LiteSpeed                                              
User Agent                         Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.5 Safari/605.1.15

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    No                                                     
MainWP Dashboard Version           Latest: | Detected: Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return  50                                                     
Maximum simultaneous install and update requests4                                                      
Maximum simultaneous requests      5                                                      
Maximum simultaneous requests per ip2                                                      
Maximum simultaneous sync requests 6                                                      
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              14                                                     
Optimize for shared hosting or big networksYes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary Backup System              WPvivid Backup for MainWP                              
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledNo                                                     

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP            2.1.0                                                                                                           
Advanced Uptime Monitor Extension  5.2.2                                                  Actived                                      Pass        
MainWP Lighthouse Extension        4.0.4                                                  Deactivated                                  Warning     
MainWP Matomo Extension            4.1.1                                                  Deactivated                                  Warning     
MainWP Pro Reports Extension       4.1.1                                                  Deactivated                                  Warning     
WPvivid Backup MainWP              0.9.30                                                                                                          

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP            2.1.0                                                  Active                                       
MainWP Dashboard                                                         Active                                       
WPvivid Backup MainWP              0.9.30                                                 Active                                       

It’s likely not due to the license being deactivated for some extensions, but let’s solve that first so we can eliminate it as a potential issue.

Follow the steps outlined in this KB to activate the extension API and after that, update all extensions that may be out of date:

Thank you. I have activated and updated the extensions now. “Preview” is still showing zeros for pages, posts, and plugin updates.

Thanks for trying that.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

We identified the issue that would arise only when previewing the monthly recurring reports. Data in the Preview (not in the actual PDF) was incorrectly being fetched from the previous month.

And in this case, the data for the previous month didn’t exist, so parts of the Preview were empty.

The fix for the issue will be released in the next version of the Pro Reports extension.

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