Problem With WP-CHILD connection

Hi everybody, I’m using the plugin MainWp for a lot of websites in my hosting but now I’m encauntering a problem with two of them. When I try to add them it returns no errors or waring, just the notice that the website has been correctly connected but in the dashboard it doesn’t appear.
In the error log I have no error related to it, and I already try to delete the plugin WP-CHILD on both website and reinstall it but it doesn’t fixed the problem.
There is something I have to cancel in the db ?
Anyone now how can I fix it ?

Best Regards

Hi @DeepOne

Welcome to the MainWP community.

When you add the site to the Dashboard, can you check if it’s visible in the table on the Manage Sites page, or in the sidebar on the Sites > Plugins > Install plugins page?

And can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Hi Bojan, thanks for your reply.

  1. When I try to add it on the mainwp the site is not visible in Sites > Manage Sites . But in the sidebar I don’t have the page Sites > Plugins > Install. I only have Sites > “manage sites” , “Add new” , “Import Sites”, “Monitoring”.
  2. here’s the copy system report:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  96M                                          Pass        
WordPress Version                  >=3.6                                                  6.3                                          Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.74.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1n                               Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    opcache_get_status,                                      
PHP Exif Support                   N/A                                                    YES ( V7.4.)                                             
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dba, dom, enchant, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imagick, imap, intl, ionCube Loader, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcre, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, pspell, redis, session, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           30                                           Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=128M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   8M                                           Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   2M                                           Pass        
PHP Version                        >=7.4                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8mb4                                                  
MySQL Mode                         N/A                                                    NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION               
MySQL Version                      >=5.0                                                  10.3.27-MariaDB-0+deb10u1-log                Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       49.01 MB                                               
Operating System                   Linux                                                  
Request Time                       1692858788                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body: 403 Forbidden

You don't have permission to access this resource.
Additionally, a 403 Forbidden
error was encountered while trying to use an ErrorDocument to handle the request.

Apache Server at Port 443
Server Software                    Apache                                                 
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36 OPR/

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
Cache control enabled              No                                                     
MainWP Dashboard Version           Latest: | Detected: 4.4.1 Warning              
MainWP legacy backups enabled      Yes                                                    
Maximum number of pages to return  50                                                     
Maximum number of posts to return  25                                                     
Maximum simultaneous install and update requests3                                                      
Maximum simultaneous requests      3                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests 8                                                      
Minimum delay between requests     1000                                                   
Minimum delay between requests to the same ip3000                                                   
Number of child sites              160                                                    
Optimize for shared hosting or big networksYes                                                    
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Advanced Uptime Monitor Extension  5.0                                                    Deactivated                                  Warning     
MainWP Clean and Lock Extension    4.0                                                    Deactivated                                  Warning     
MainWP Sucuri Extension            4.0                                                    Deactivated                                  Warning     

### Plugin                         Version                                                Status                                    ###

Maintenance                        4.07                                                   Active                                       
MainWP Dashboard                   4.4.1                                                  Active                                       
UpdraftPlus - Backup/Restore       1.23.3                                                 Active                                       

1 Like

You are still using version 4.4.1 of the MainWP dashboard. If you have version 4.5 of the MainWP Child plugin installed on the client site, I don’t think it will work, so you have to update your dashboard.


Hi jos.
It’s working. I didn’t even think to update the plugin.
Thanks for your help


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