Scheduled Syncs not working; Cannot install Advanced Uptime Monitor Extension per your instructions

[Armando-A]

My scheduled sync (1x/day) has not worked since Jan. 6. (I ran a manual sync today (Jan.31), but few if any of my updates were installed after doing so). I have checked the knowledgebase and found that you recommend using Uptime Robot to ping the site, which activates the cron job. In doing that, your instructions say to install the Advanced Uptime Monitor Extension. When I try that, the extension appears in the list but is greyed out so I cannot select it.

So I am at a loss: 1) Why are my syncs not running? 2) why can’t I install the extension? 3) How can I fix this as quickly as possible?

Thank you.

[bojan (Bojan Katusic)]

Hey @Armando-A

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Also, please include the system report for the Child Site in question by navigating to MainWP Child > System Information and clicking the Blue button.

[Armando-A]

Hi Bojan. Thanks for your reply and support.

First, I checked my dashboard this morning (Feb. 2) and it says all sites synced Feb. 1. But I did not do a manual sync yesterday, so perhaps it’s back to working now. I’m not sure. I suppose I can look tomorrow and see if it says it synced Feb. 2.

Second: Just to be clear, you asked me to include the system report for the child site. It is below, but I want to make sure you know this was affecting all of my sites, not just one child site.

Here is the community system report:

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  256M                                         Pass        
WordPress Version                  >=6.2                                                  6.4.2                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.68.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1f                               Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    disk_free_space, diskfreespace, dl, exec, fpassthru, getmypid, getmyuid, highlight_file, link, opcache_compile_file, opcache_get_configuration, opcache_is_script_cached, passthru, pcntl_alarm, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig, phpinfo, popen, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getppid, posix_getpwnam, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_listen, source, system, virtual,            
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fcptools, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, imap, intl, json, ldap, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, newrelic, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           180                                          Pass        
PHP Max Input Time                 >=30 seconds                                           60                                           Pass        
PHP Memory Limit                   >=256M                                                 256M                                         Pass        
PHP Post Max Size                  >=2M                                                   300M                                         Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   300M                                         Pass        
PHP Version                        >=7.4                                                  7.4.33.4                                     Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    ALLOW_INVALID_DATES                                      
MySQL Version                      >=5.0                                                  5.7.44-google                                Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64                        bit                                               
Gateway Interface                  CGI/1.1                                                
HTTPS                              ON                                                     
Memory Usage                       49.46 MB                                               
Operating System                   Linux                                                  
Request Time                       1706748982                                             
Server Protocol                    HTTP/1.0                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    Flywheel/5.1.0                                         
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
MainWP Dashboard Version           Latest: 4.6.0.1 | Detected: 4.6.0.1 Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return  50                                                     
Maximum number of posts to return  200                                                    
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of connected sites          73                                                     
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     No                                                     
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

MainWP Sucuri Extension            4.1                                                    Active                                       Pass        

### Plugin                         Version                                                Status                                    ###

MainWP Child                       4.6                                                    Active                                       
MainWP Child Reports               2.2                                                    Active                                       
MainWP Dashboard                   4.6.0.1                                                Active                                       
WPS Hide Login                     1.9.13.2                                               Active                                       

And here is the system information from the Server Information tab in ONE of my sites (from the wp-admin dashboard). But I want to be clear that this failure to sync is not affecting just one site – it is affecting all of my sites. (Here is a link to a screenshot of the location where I got the following report: MainWP Child Settings ‹ Baldani Law Group — WordPress - Google Chrome - 2024-01-31_20-01-16 - TechSmith Screencast - TechSmith Screencast)

Server configuration Required value Value Status

MAINWP CHILD
MainWP Child Version 4.6 4.6 Pass
WordPress
WordPress Version >=3.4 6.4.2 Pass
WordPress Memory Limit >=64M 128M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP SETTINGS
PHP Version >=7.4 8.1.27 Pass
PHP Safe Mode Disabled OFF
PHP Max Execution Time >=30 seconds 180 Pass
PHP Max Input Time >=30 seconds 60 Pass
PHP Memory Limit >=128M (256M+ best for big backups) 128M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M (2MB+ best for upload of big plugins) 300M Pass
PHP Post Max Size >=2M (2MB+ best for upload of big plugins) 300M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty error:24070079:random number generator:RAND_write_file:Cannot open file
error:2406F079:random number generator:RAND_load_file:Cannot open fileWarning
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.68.0 Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1fPass
OpenSSL Working Status Yes Yes Pass
MySQL SETTINGS
MySQL Version >=5.0 5.7.44-googlePass
BACKUP ARCHIVE INFORMATION
ZipArchive enabled in PHP =true true Pass
Tar GZip supported =true true Pass
Tar BZip2 supported =true Warning
SERVER INFORMATION
WordPress Root Directory /wordpress/
Server Name baldanilaw.com
Server Software Flywheel/5.1.0
Operating System Linux
Architecture 64 bit
Server IP 127.0.0.1
Server Protocol HTTP/1.0
HTTP Host baldanilaw.com
HTTPS ON - on
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36
Server Port 443
Gateway Interface CGI/1.1
Memory Usage 8.6 MB
Complete URL https://baldanilaw.com/wp-admin/plugins.php
Request Time 1706749095
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content N/A
Currently Executing Script Pathname /www/.wordpress/wp-admin/options-general.php
Current Page URI /wp-admin/options-general.php?page=mainwp_child_tab
Remote Address 63.131.213.216
Remote Host N/A
Remote Port
PHP INFORMATION
PHP Allow URL fopen ON
PHP Exif Support YES ( V8.1.)
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions disk_free_space, diskfreespace, dl, exec, fpassthru, getmypid, getmyuid, highlight_file, link, opcache_compile_file, opcache_get_configuration, opcache_is_script_cached, passthru, pcntl_alarm, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig, phpinfo, popen, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getppid, posix_getpwnam, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_get_status, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_listen, source, system, virtual,
PHP Loaded Extensions Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fcptools, fileinfo, filter, ftp, gd, gettext, hash, iconv, igbinary, imagick, imap, intl, json, ldap, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, newrelic, openssl, pcre, pdo_mysql, posix, readline, session, shmop, soap, sockets, sodium, standard, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib
MySQL INFORMATION
MySQL Mode ALLOW_INVALID_DATES
MySQL Client Encoding utf8
WordPress PLUGINS
Accordion Shortcodes 2.4.2 Active
Akismet Anti-spam: Spam Protection 5.3 Active
Automatic Copyright Year 1.1 Active
Better Search Replace 1.4.4 Active
Classic Editor 1.6.3 Active
Display Posts 3.0.2 Active
Dynamic Widgets 1.5.16 Active
Genesis Simple Edits 2.3.1 Active
Gravity Forms 2.8.0 Active
Gravity Forms Akismet Add-On 1.0 Active
Gravity Forms Zero Spam 1.2.3 Active
Header and Footer Scripts 2.2.1 Active
MainWP Child 4.6 Active
ManageWP - Worker 4.9.18 Active
MaxButtons 9.7.6 Active
Meta pixel for WordPress 3.0.14 Active
Page-list 5.3 Active
Review Stream 1.6.5 Active
Sassy Social Share 3.3.45 Active
Slide Anything - Responsive Content / HTML Slider and Carousel2.4.7 Active
Smush 3.15.3 Active
Social Media and Share Icons (Ultimate Social Media) 2.8.0 Inactive
TablePress 2.2.4 Active
Video Gallery & Management for YouTube Videos and WordPress3.3.4 Active
WebP Express 0.25.5 Active
WordPress Importer 0.8.1 Active
WP Engine Smart Plugin Manager 5.13.13 Active
WP Rocket 3.15.6 Active
WPS Hide Login 1.9.10 Active
Yoast Duplicate Post 4.5 Active
Yoast SEO 21.7 Inactive

Next due Schedule Hook

January 31, 2024 7:58 pm smush_check_for_conflicts
January 31, 2024 7:58 pm Every minute action_scheduler_run_queue
January 31, 2024 7:58 pm Once Hourly wp_privacy_delete_old_export_files
January 31, 2024 8:04 pm Twice Daily wp_update_user_counts
January 31, 2024 8:18 pm WP Rocket Expired Cache Interval rocket_purge_time_event
January 31, 2024 11:22 pm Twice Daily WPEngineSecurityAuditor_Scans_scheduler
January 31, 2024 11:38 pm Once Daily wp_scheduled_delete
January 31, 2024 11:38 pm Once Daily delete_expired_transients
January 31, 2024 11:40 pm Once Daily wp_scheduled_auto_draft_delete
February 1, 2024 1:25 am Twice Daily wp_version_check
February 1, 2024 1:25 am Twice Daily wp_update_plugins
February 1, 2024 1:25 am Twice Daily wp_update_themes
February 1, 2024 1:42 am Twice Daily wp_session_garbage_collection
February 1, 2024 5:36 am Once Daily wpseo-reindex-links
February 1, 2024 8:49 am Once Daily gravityforms_cron
February 1, 2024 1:29 pm Once Daily wpseo_permalink_structure_check
February 1, 2024 4:24 pm Once Daily mwp_update_public_keys
February 1, 2024 4:47 pm Once Daily recovery_mode_clean_expired_keys
February 1, 2024 5:14 pm Once Daily wpseo-reindex
February 1, 2024 7:00 pm Once Daily wdev_logger_clear_logs
February 2, 2024 5:58 am Once Weekly wp_site_health_scheduled_check
February 3, 2024 2:39 am Once Weekly wp_delete_temp_updater_backups
February 5, 2024 8:18 pm Once Weekly rocket_preload_clean_rows_time_event
February 5, 2024 8:48 pm Once Weekly rocket_update_dynamic_lists
February 7, 2024 1:18 pm Once Weekly rocket_cache_dir_size_check

Time Error

MainWP is unable to find your error logs, please contact your host for server error logs.

[bojan (Bojan Katusic)]

@Armando-A

First, I checked my dashboard this morning (Feb. 2) and it says all sites synced Feb. 1. But I did not do a manual sync yesterday, so perhaps it’s back to working now. I’m not sure. I suppose I can look tomorrow and see if it says it synced Feb. 2.

We’ve had an issue with Cron jobs in MainWP v4.6, which was released on Jan 3. So this might have been the reason why your scheduled syncs stopped working around that time.

This was fixed in v4.6.0.1, released on Jan 9. Perhaps you didn’t update to this version immediately, and the affected v4.6 was installed for some days after.

@Armando-A

I have checked the knowledgebase and found that you recommend using Uptime Robot to ping the site, which activates the cron job.

This is correct. Some network activity is necessary to trigger the WP Cron, and pings from an update monitoring service will do just that.

However, you don’t need to install the Advanced Uptime Monitor extension for that. You just have to add the Dashboard’s URL to Uptime Robot directly on their Dashboard.

@Armando-A

I suppose I can look tomorrow and see if it says it synced Feb. 2.

Sure, please do let us know if syncs continue to work in the following days.

[Armando-A]

I’m sorry to bother you again, Bojan. When I went to set up a new monitor in Uptime Monitor, I am prompted to select the “Monitor Type” from a dropdown menu. There is a “PING” option, which is the one I chose. Then it asks for the “IP (or Host”). I entered my dashboard URL (https://moopsie.com/wp-admin/admin.php?page=mainwp_tab) but it won’t accept that. Uptime Monitor Support is getting a Page Not Found when they tried accessing the URL. Are you able to provide me with a little more guidance on setting this up? Many thanks.

[bojan (Bojan Katusic)]

Hey @Armando-A

Ping monitor in Uptime Robot are a special kind of monitor. You can read about it here: Ping Monitoring | UptimeRobot

For our purpose, we can use the standard HTTP / website monitoring and in the URL field, enter the URL of your Dashboard site without the /wp-admin/admin.php?page=mainwp_tab part.

Like so:

[Armando-A]

Thank you. I have created it, but without an alert contact. Do you recommend adding an alert contact? Or is this not needed? Thanks again.

[josklever]

An alert contact is not necessary, but it could let you know if your dashboard is unreachable.

[bojan (Bojan Katusic)]

As @josklever pointed out, the alert contact is not necessary for this purpose.

But you may add your email address if you wish to be notified if your Dashboard site goes down.