Time tracker not synching in chrome extention

While everything seems connected, on time tracker, no website is found, and so, we can’t launch the time tracker :frowning:

Hey @heavestudio

I couldn’t reproduce the issue.

As you can see from the screenshot, a Client has to be selected first.

  1. Does the client you select have associated child sites?

  2. If so, the next thing to check is if you have any Time Tracker buckets associated with that Client.

  3. Does the browser extension function correctly otherwise?

  4. Can you please attach a screenshot of what you see when creating a Time Tracker task in the extension?

  5. Which browser are you using, and which version of the browser extension?

1. Does the client you select have associated child sites?

2. If so, the next thing to check is if you have any Time Tracker buckets associated with that Client.

i have a global time tracker, and it seems that if i want to create a time bucket for a client, bucket is created but the client isn’t attached to it (field is empty)
if i select again the client in the edit bucket,and save, client still won’t be attached, only global bucket works

3. Does the browser extension function correctly otherwise?
i guess, i don’t use it a lot so far

  1. Can you please attach a screenshot of what you see when creating a Time Tracker task in the extension?

5. Which browser are you using, and which version of the browser extension?
brave and the last version

Based on this, it seems to me that the issue is that you cannot attach a Client to a Bucket.

Which is not an issue with Browser Extension specifically.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

### WordPress Check                Obligatoire                                            Détecté                                      État     ###

MultiSite Disabled                 =true                                                  true                                         Ok          
Méthode fichier système            = direct                                               direct                                       Ok          
WordPress Memory Limit             >=64M                                                  256M                                         Ok          
WordPress Version                  >=6.2                                                  42                                           Ok          

### PHP                            Obligatoire                                            Détecté                                      État     ###

cURL Extension Enabled             =true                                                  true                                         Ok          
cURL Timeout                       >=300 seconds                                          300                                          Ok          
cURL Version                       >=7.29.0                                               7.68.0                                       Ok          
Extensions PHP chargées            Indisponible                                           Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, imap, intl, json, libxml, mbstring, memcached, msgpack, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, soap, sockets, sodium, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib            
Fonctions PHP désactivées          Indisponible                                           , _getppid, disk_free_space, diskfreespace, dl, escapeshellcmd, exec, getmyuid, highlight_file, link, passthru, pcntl_alarm, pcntl_async_signals, pcntl_exec, pcntl_fork, pcntl_get_last_error, pcntl_getpriority, pcntl_setpriority, pcntl_signal, pcntl_signal_dispatch, pcntl_signal_get_handler, pcntl_sigprocmask, pcntl_sigtimedwait, pcntl_sigwaitinfo, pcntl_strerror, pcntl_wait, pcntl_waitpid, pcntl_wexitstatus, pcntl_wifcontinued, pcntl_wifexited, pcntl_wifsignaled, pcntl_wifsignaled, pcntl_wifstopped, pcntl_wstopsig, pcntl_wtermsig, popen, posix, posix_ctermid, posix_getcwd, posix_getegid, posix_geteuid, posix_getgid, posix_getgrgid, posix_getgrnam, posix_getgroups, posix_getlogin, posix_getpgid, posix_getpgrp, posix_getpid, posix_getpwuid, posix_getrlimit, posix_getsid, posix_getuid, posix_isatty, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_times, posix_ttyname, posix_uname, proc_close, proc_nice, proc_open, proc_terminate, shell_exec, show_source, socket_accept, socket_bind, socket_clear_error, socket_close, socket_connect, socket_create_listen, socket_create_pair, socket_listen, socket_read, stream_socket_server, symlink, system,            
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1f                               Ok          
OpenSSL Working Status             Yes                                                    Yes                                          Ok          
PCRE Backtracking Limit            >=10000                                                1000000                                      Ok          
PHP autorise les URLs fopen        Indisponible                                           OUI                                                      
PHP Max Execution Time             >=30 seconds                                           600                                          Ok          
PHP Max Input Time                 >=30 seconds                                           60                                           Ok          
PHP Memory Limit                   >=256M                                                 256M                                         Ok          
PHP Post Max Size                  >=2M                                                   512M                                         Ok          
PHP Safe Mode Disabled             =true                                                  true                                         Ok          
PHP Upload Max Filesize            >=2M                                                   512M                                         Ok          
PHP Version                        >=7.4                                                  8.1.27                                       Ok          
SSL Extension Enabled              =true                                                  true                                         Ok          
SSL Warnings                       = empty                                                error:24070079:random number generator:RAND_write_file:Cannot open file
error:2406F079:random number generator:RAND_load_file:Cannot open fileAvertissement
Support PHP Exif                   Indisponible                                           OUI                                                      
Support PHP IPTC                   Indisponible                                           OUI                                                      
Support PHP XML                    Indisponible                                           OUI                                                      

### MySQL                          Obligatoire                                            Détecté                                      État     ###

Encodage client MySQL              Indisponible                                           utf8                                                     
Mode MySQL                         Indisponible                                           ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION            
MySQL Version                      >=5.0                                                  8.0.35-27                                    Ok          

### Configuration serveur          Valeur détectée                                     ###

Agent utilisateur                  Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36
Architecture                       64		 bit                                               
Connexion automatique du serveur   Réponse du corps HTTP non espérée :                    
Contenu accepté                    text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8
HTTPS                              OUI                                                    
Interface de passerelle            CGI/1.1                                                
Jeu de caractère accepté pour le contenuIndisponible                                           
Logiciel du serveur                nginx/1.21.6                                           
Protocole du serveur               HTTP/2.0                                               
Système d'exploitation             Linux                                                  
Temps de la requête                1712927639                                             
Utilisation de la mémoire          11.35 MB                                               

### MainWP Dashboard Settings      Valeur détectée                                     ###

Basic uptime monitoring enabled    Oui                                                    
Délai minimum entre les requêtes   600                                                    
Délai minimum entre les requêtes vers la même IP1000                                                   
MainWP legacy backups enabled      Non                                                    
Nombre maximal de pages à retourner                                                       
Nombre maximal de requêtes d’installation et de mise à jour simultanées2                                                      
Nombre maximal d’articles à retourner                                                       
Nombre maximum de requêtes de synchronisation simultanées2                                                      
Number of connected sites          38                                                     
Optimize data loading              Oui                                                    
Plugin advanced automatic updates enabledNon                                                    
Primary backup system              Anciennes sauvegardes MainWP                           
Requêtes simultanées maximum       1                                                      
Requêtes simultanées maximum par IP1                                                      
REST API enabled                   Oui                                                    
Site health monitoring enabled     Oui                                                    
Theme advanced automatic updates enabledOui                                                    
Tolérance d’abandon des extensions/thèmes200                                                    
Utiliser WP Cron                   Oui                                                    
Version de MainWP Dashboard        Latest: 5.0.3 | Detected: 5.0.3 Ok                     
WP Core advanced automatic updates enabledNon                                                    

### Extensions                     Version                                                Licence                                      État     ###

Advanced Uptime Monitor Extension  5.3                                                    Actif                                        Ok          
MainWP Cache Control Extension     5.0                                                    Actif                                        Ok          
MainWP Cost Tracker Assistant Extension5.0.2                                                  Actif                                        Ok          
MainWP Custom Dashboard Extension  5.0                                                    Actif                                        Ok          
MainWP Database Updater Extension  5.0.1                                                  Actif                                        Ok          
MainWP Domain Monitor Extension    5.0.1                                                  Actif                                        Ok          
MainWP Google Analytics Extension  5.0.1                                                  Actif                                        Ok          
MainWP Lighthouse Extension        5.0.1                                                  Actif                                        Ok          
MainWP Maintenance Extension       5.0                                                    Actif                                        Ok          
MainWP Pro Reports Extension       5.0                                                    Actif                                        Ok          
MainWP SSL Monitor Extension       5.0                                                    Actif                                        Ok          
MainWP Time Tracker Extension      5.0.1                                                  Actif                                        Ok          
MainWP Virusdie Extension          5.0                                                    Actif                                        Ok          
MainWP Vulnerability Checker Extension5.0                                                    Actif                                        Ok          
MainWP White Label Extension       5.0                                                    Actif                                        Ok          
MainWP WooCommerce Status Extension5.0.2                                                  Actif                                        Ok          

### Extension                      Version                                                État                                      ###

Akismet Anti-spam: Spam Protection 5.3.2                                                  Inactif                                      
FluentSMTP                         2.2.72                                                 Actif                                        
MainWP API Backups Extension - BETA4.0.06                                                 Inactif                                      
MainWP Dashboard                   5.0.3                                                  Actif                                        
Nginx Helper                       2.2.4                                                  Inactif                                      
Password Protected                 2.7.1                                                  Actif                                        
Query Monitor                      3.15.0                                                 Actif                                        
Redis Object Cache                 2.5.1                                                  Inactif                                      
WP fail2ban                                                              Actif                                        

Thanks for the system report.

Can you temporarily deactivate all non-MainWP plugins on the Dashboard site, and then try once more to assign a Bucket to a Client?

If possible, also try in an Incognito/Private browser window without any browser extensions running.

If that doesn’t help, please open a private Help Desk ticket so we can collect some additional information & investigate further.

And please refer to this Managers thread by its URL in the ticket.

I will open a desk ticket

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