Unable to connect in recent weeks - update broke it

[car87]

It connected until maybe a few weeks ago, and then something broke it.

Wordfence on the Child Site has the Main site’s IP whitelisted, but wasn’t flagging it to begin with.

Any ideas?

Here are the active plugins:

Classic Editor
Conditional Fields for Contact Form 7
Contact Form 7
Favicon by RealFaviconGenerator
Flamingo
HMG Networkd Features
Honeypot for Contact Form 7
Jetpack
Jetpack CRM
Jetpack CRM Extension: Advanced Segments
Jetpack CRM Extension: Automations
Jetpack CRM Extension: Bulk Tagger
Jetpack CRM Extension: Client Password Manager
Jetpack CRM Extension: Contact Form 7 Connector
Jetpack CRM Extension: CSV Importer PRO
Jetpack CRM Extension: Funnels
Jetpack CRM Extension: Invoicing Pro
Jetpack CRM Extension: Sales Dashboard
Jetpack CRM Extension: Stripe Sync
Jetpack CRM Extension: System Emails Pro
Jetpack CRM Extension: WordPress Utilities
MainWP Child
ReCaptcha v2 for Contact Form 7
Redirection for Contact Form 7
UpdraftPlus - Backup/Restore
Wordfence Security
WP Crontrol
WP Mail SMTP
WP reCaptcha Integration
WP Super Cache

[bojan (Bojan Katusic)]

Hi @car87

Welcome to the MainWP community!

Can you please give us a bit more detail about the problem you’re facing?

1. Is it a child site that you can’t connect to the Dashboard?

2. What’s the version of the MainWP Child plugin on the Child site?

3. What error message do you get when you try to reconnect it?

4. Please provide screenshots if possible. It helps us understand the context better.

5. Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:

Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

[wpexpert (Frederic)]

I have the same issue, site was working well for the last few years and for a week now, impossible to connect but, the site is on Go Daddy so wondering if not linked. I do have whitelisted mainwp dashboard but without luck… But, we do have a few other websites on GD and no issue so maybe a plugin conflict? I will open a ticket.

[wpexpert (Frederic)]

@bojan - Here is the message and it is cut: “MainWP Child plugin not detected or could not be reached! Ensure the MainWP Child plugin is installed and activated on the child site, and there are no security rules blocking requests. If you continue experiencing this issue, check the” - and it says no security rules blocking… Any ideas what it could be?

[bojan (Bojan Katusic)]

@wpexpert

There can be many different causes for the connection issue and the message you receive.

Please go ahead and open a ticket or create a new support topic here as it may not be related to the problem in the original post.

We’ve had a report from a user that GoDaddy recently changed the IP address of all of their managed WordPress sites which, among other things, disconnected the site in the MainWP Dashboard. The fix for that particular problem was that the user had to change the DNS settings for the affected sites.