Unable to connect MainWP child plugin with wp-okay

MainWP Child plugin not detected or could not be reached! Ensure the MainWP Child plugin is installed and activated on the child site, and there are no security rules blocking requests. If you continue experiencing this issue, please review this Knowledgebase document, and if you still have issues, please let us know in the MainWP Community.

After everythinig is correct still i’m getting this.

Hi @ami

Welcome to the MainWP community!

Did you get a chance to go through the troubleshooting steps outlined in the KB from that error message?

Do you have any other child sites that are working correctly and are hosted on the same server as that affected site?

Finally, can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Info → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Also, please include the system report for the Child Site in question by navigating to MainWP Child > System Information and clicking the Blue button.

Hi below is the system report. and yes I’ve tried potentials issues steps from the documentations but still facing same issues.

### WordPress Check                Required                                               Detected                                     Status   ###

FileSystem Method                  = direct                                               direct                                       Pass        
MultiSite Disabled                 =true                                                  true                                         Pass        
WordPress Memory Limit             >=64M                                                  40M                                          Warning     
WordPress Version                  >=6.2                                                  6.4.1                                        Pass        

### PHP                            Required                                               Detected                                     Status   ###

cURL Extension Enabled             =true                                                  true                                         Pass        
cURL Timeout                       >=300 seconds                                          60                                           Warning     
cURL Version                       >=7.18.1                                               7.87.0                                       Pass        
OpenSSL Version                    >=OpenSSL/1.1.0                                        OpenSSL/1.1.1w                               Pass        
OpenSSL Working Status             Yes                                                    Yes                                          Pass        
PCRE Backtracking Limit            >=10000                                                1000000                                      Pass        
PHP Allow URL fopen                N/A                                                    YES                                                      
PHP Disabled Functions             N/A                                                    dl, exec, passthru, popen, posix_getpwuid, posix_kill, posix_mkfifo, posix_setegid, posix_seteuid, posix_setgid, posix_setpgid, posix_setsid, posix_setuid, posix_uname, proc_close, proc_open, shell_exec, show_source, system,            
PHP Exif Support                   N/A                                                    YES                                                      
PHP IPTC Support                   N/A                                                    YES                                                      
PHP Loaded Extensions              N/A                                                    Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, igbinary, imagick, intl, json, libxml, litespeed, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, readline, redis, session, shmop, soap, sockets, sqlite3, standard, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib            
PHP Max Execution Time             >=30 seconds                                           300                                          Pass        
PHP Max Input Time                 >=30 seconds                                           -1                                           Pass        
PHP Memory Limit                   >=256M                                                 2G                                           Pass        
PHP Post Max Size                  >=2M                                                   32M                                          Pass        
PHP Safe Mode Disabled             =true                                                  true                                         Pass        
PHP Upload Max Filesize            >=2M                                                   32M                                          Pass        
PHP Version                        >=7.4                                                  7.4.33                                       Pass        
PHP XML Support                    N/A                                                    YES                                                      
SSL Extension Enabled              =true                                                  true                                         Pass        
SSL Warnings                       = empty                                                                                             Pass        

### MySQL                          Required                                               Detected                                     Status   ###

MySQL Client Encoding              N/A                                                    utf8                                                     
MySQL Mode                         N/A                                                    NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION               
MySQL Version                      >=5.0                                                  10.3.39-MariaDB-cll-lve                      Pass        

### Server Configuration           Detected Value                                      ###

Accept Content                     text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
Accept-Charset Content             N/A                                                    
Architecture                       64		 bit                                               
Gateway Interface                                                                         
HTTPS                              ON                                                     
Memory Usage                       10.32 MB                                               
Operating System                   Linux                                                  
Request Time                       1700729601                                             
Server Protocol                    HTTP/1.1                                               
Server self connect                Not expected HTTP response body:                       
Server Software                    LiteSpeed                                              
User Agent                         Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/ Safari/537.36

### MainWP Dashboard Settings      Detected Value                                      ###

Abandoned plugins/themes tolerance 365                                                    
Basic uptime monitoring enabled    Yes                                                    
MainWP Dashboard Version           Latest: | Detected: Pass               
MainWP legacy backups enabled      No                                                     
Maximum number of pages to return                                                         
Maximum number of posts to return  50                                                     
Maximum simultaneous install and update requests                                                       
Maximum simultaneous requests      4                                                      
Maximum simultaneous requests per ip1                                                      
Maximum simultaneous sync requests                                                        
Minimum delay between requests     200                                                    
Minimum delay between requests to the same ip1000                                                   
Number of child sites              35                                                     
Optimize for shared hosting or big networksNo                                                     
Plugin advanced automatic updates enabledYes                                                    
Primary backup system              MainWP Legacy Backups                                  
REST API enabled                   No                                                     
Site health monitoring enabled     Yes                                                    
Theme advanced automatic updates enabledYes                                                    
Use WP Cron                        Yes                                                    
WP Core advanced automatic updates enabledYes                                                    

### Extensions                     Version                                                License                                      Status   ###

Activity Log for MainWP (Premium)  1.7.2                                                                                                           
MainWP Client Reports Extension    4.0.10                                                 Inactive                                     Warning     
MainWP Database Updater Extension  4.0.3                                                  Inactive                                     Warning     
MainWP Rocket Extension            4.0                                                    Inactive                                     Warning     
MainWP Staging Extension           4.0.4                                                  Inactive                                     Warning     
MainWP Team Control                4.0.3                                                  Inactive                                     Warning     
MainWP Virusdie Extension          4.0.0                                                  Inactive                                     Warning     
MainWP White Label Extension       4.1.3                                                  Active                                       Pass        

### Plugin                         Version                                                Status                                    ###

Activity Log for MainWP (Premium)  1.7.2                                                  Active                                       
iThemes Security Pro               7.3.4                                                  Active                                       
MainWP Child                       4.5.3                                                  Inactive                                     
MainWP Client Reports Extension    4.0.10                                                 Active                                       
MainWP Dashboard                                                         Active                                       
SEOPress PRO                       6.8                                                    Inactive                                     
WP Switch Admin Email Verification Off1.2                                                    Inactive                                     
WP Switch Auto Update Core On      1.0                                                    Inactive                                     
WP Switch Auto Update Plugins On   1.0                                                    Inactive                                     
WP Switch Auto Update Themes On    1.0                                                    Inactive                                     
WP Switch Embeds Off               1.2                                                    Inactive                                     
WP Switch Emojis Off               1.0                                                    Inactive                                     
WP Switch Generator Off            1.2                                                    Inactive                                     
WP Switch Gutenberg Off            1.2                                                    Inactive                                     
WP Switch Post via Email Off       1.0                                                    Inactive                                     
WP Switch Query Strings Off        1.0                                                    Inactive                                     
WP Switch Revisions Off            1.0                                                    Inactive                                     
WP Switch Trash Off                1.0                                                    Inactive                                     
WP Switch XML-RPC Off              1.0                                                    Inactive                                     

Thanks for the system report.

And thank you for trying that.

Would you mind opening a private Help Desk ticket so we can collect some additional information & investigate further?

And please refer to this Managers thread by its URL in the ticket.

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