Unexisting administrator user

Cannot connect to child site. Throws the error ; Unexisting administrator user.

Here is the server config report:

Server configuration Required value Value Status

MAINWP CHILD
MainWP Child Version 4.3.0.1 4.3.0.1 Pass
WordPress
WordPress Version >=3.4 6.1.1 Pass
WordPress Memory Limit >=64M 40M Warning
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP SETTINGS
PHP Version >=5.6 7.3.33 Pass
PHP Safe Mode Disabled OFF
PHP Max Execution Time >=30 seconds 180 Pass
PHP Max Input Time >=30 seconds 180 Pass
PHP Memory Limit >=128M (256M+ best for big backups) 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M (2MB+ best for upload of big plugins) 64M Pass
PHP Post Max Size >=2M (2MB+ best for upload of big plugins) 64M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty error:0607A082:digital envelope routines:EVP_CIPHER_CTX_set_key_length:invalid key lengthWarning
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.86.0 Pass
cURL SSL Version >=OpenSSL/1.1.0 OpenSSL/1.1.1sPass
MySQL SETTINGS
MySQL Version >=5.0 5.7.40 Pass
BACKUP ARCHIVE INFORMATION
ZipArchive enabled in PHP =true Warning
Tar GZip supported =true true Pass
Tar BZip2 supported =true Warning
SERVER INFORMATION
WordPress Root Directory /home/truvosports/public_html/
Server Name truvosports.com
Server Software Apache
Operating System Linux
Architecture 64 bit
Server IP 10.19.0.82
Server Protocol HTTP/1.1
HTTP Host truvosports.com
HTTPS ON - on
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/107.0.0.0 Safari/537.36
Server Port 443
Gateway Interface CGI/1.1
Memory Usage 137.2 MB
Complete URL https://truvosports.com/wp-admin/users.php?role=administrator
Request Time 1670007992
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.9
Accept-Charset Content N/A
Currently Executing Script Pathname /home/truvosports/public_html/wp-admin/admin.php
Current Page URI /wp-admin/admin.php?page=mainwp_child_tab
Remote Address 35.132.192.246
Remote Host N/A
Remote Port 59104
PHP INFORMATION
PHP Allow URL fopen ON
PHP Exif Support NO
PHP IPTC Support YES
PHP XML Support YES
PHP Disabled Functions exec, passthru, shell_exec, system,
PHP Loaded Extensions Core, PDO, Phar, Reflection, SPL, SimpleXML, bcmath, calendar, cgi-fcgi, ctype, curl, date, dom, filter, ftp, gd, hash, iconv, imap, json, libxml, mbstring, mysqli, mysqlnd, openssl, pcntl, pcre, pdo_mysql, pdo_sqlite, posix, session, sockets, sqlite3, standard, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zlib
MySQL INFORMATION
MySQL Mode NO_ZERO_IN_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
MySQL Client Encoding utf8
WordPress PLUGINS
Akismet Anti-Spam 4.2.4 Active
CAPTCHA 4WP 7.1.0 Active
Classic Editor 1.6.2 Active
Contact Form 7 5.6 Active
Contact Form 7 Extension For Mailchimp 0.5.62 Active
Disable Comments RB 1.0.18 Active
Divi Booster 3.9.1 Active
Flexible Checkout Fields 3.3.0 Active
Flexible Checkout Fields PRO 3.3.0 Active
Mailchimp for WooCommerce 2.7 Active
MainWP Child 4.3.0.1 Active
Rename wp-login.php 2.6.0 Active
Site Kit by Google 1.78.0 Active
SMTP Mailer 1.1.4 Active
Smush 3.12.4 Active
UpdraftPlus - Backup/Restore 2.22.23.25 Active
Velvet Blues Update URLs 3.2.10 Active
WooCommerce 6.6.1 Active
WooCommerce Elavon Converge Gateway 2.11.5 Active
WooCommerce Menu Cart 2.12.0 Active
WooCommerce Payments 4.4.1 Active
Wordfence Security 7.8.0 Active
WP-Optimize - Clean, Compress, Cache 3.2.9 Active

Next due Schedule Hook

December 2, 2022 7:06 pm Every 5 minutes jetpack_sync_cron
December 2, 2022 7:06 pm Every 5 minutes jetpack_sync_full_cron
December 2, 2022 7:06 pm Once Daily woocommerce_cleanup_logs
December 2, 2022 7:06 pm Once Daily woocommerce_cleanup_rate_limits
December 2, 2022 7:06 pm smush_check_for_conflicts
December 2, 2022 7:06 pm Every minute action_scheduler_run_queue
December 2, 2022 7:07 pm Wordfence Scan Monitor wf_scan_monitor
December 2, 2022 7:07 pm Once Hourly wp_privacy_delete_old_export_files
December 2, 2022 7:13 pm Once Hourly wc_admin_process_orders_milestone
December 2, 2022 7:13 pm Once Hourly wc_admin_unsnooze_admin_notes
December 2, 2022 7:40 pm Once Hourly jetpack_clean_nonces
December 2, 2022 7:56 pm Once Hourly wordfence_ls_ntp_cron
December 2, 2022 7:56 pm Once Hourly wordfence_hourly_cron
December 2, 2022 9:08 pm Twice Daily puc_cron_check_updates-divi-booster
December 2, 2022 10:06 pm Twice Daily woocommerce_cleanup_sessions
December 2, 2022 11:11 pm Once Daily wpdesk_tracker_send_event
December 3, 2022 12:00 am Once Daily woocommerce_scheduled_sales
December 3, 2022 12:00 am Once Daily wdev_logger_clear_logs
December 3, 2022 12:13 am Once Daily wc_admin_daily
December 3, 2022 12:21 am Once Daily wpo_minify_purge_old_cache
December 3, 2022 12:21 am Once Daily wpo_smush_clear_backup_images
December 3, 2022 12:26 am Once Daily jetpack_v2_heartbeat
December 3, 2022 12:41 am Twice Daily updraft_backup_increments
December 3, 2022 12:43 am Twice Daily check_plugin_updates-divi-booster
December 3, 2022 2:06 am Once Daily recovery_mode_clean_expired_keys
December 3, 2022 2:06 am Twice Daily wp_https_detection
December 3, 2022 2:06 am Twice Daily wp_update_plugins
December 3, 2022 2:06 am Twice Daily wp_update_themes
December 3, 2022 2:25 am Once Daily wp_scheduled_delete
December 3, 2022 2:25 am Once Daily delete_expired_transients
December 3, 2022 2:25 am Once Daily wp_scheduled_auto_draft_delete
December 3, 2022 4:06 am Twice Daily googlesitekit_cron_update_remote_features
December 3, 2022 4:56 am Once Daily wordfence_daily_autoUpdate
December 3, 2022 4:56 am Once Daily wordfence_daily_cron
December 3, 2022 6:08 am Twice Daily updraftplus_clean_temporary_files
December 3, 2022 6:48 am Twice Daily wp_update_user_counts
December 3, 2022 3:41 pm Once Daily puc_cron_check_updates-updraftplus
December 3, 2022 3:43 pm Every time after the cache has expired wpo_purge_old_cache
December 3, 2022 4:06 pm Once Daily woocommerce_cleanup_personal_data
December 3, 2022 4:06 pm Once Daily woocommerce_tracker_send_event
December 3, 2022 5:56 pm Once Daily wpo_reset_webp_conversion_test_result
December 3, 2022 6:10 pm wordfence_start_scheduled_scan
December 4, 2022 12:05 am Once Weekly updraft_backup
December 4, 2022 12:05 am Once Weekly updraft_backup_database
December 4, 2022 12:21 am Once Weekly wpo_weekly_cron_tasks
December 4, 2022 6:54 am Twice Daily wp_version_check
December 5, 2022 2:06 am Once Weekly wp_site_health_scheduled_check
December 5, 2022 4:00 pm wordfence_email_activity_report
December 5, 2022 4:07 pm Every 15 Days woocommerce_geoip_updater
December 6, 2022 3:08 am woocommerce_cancel_unpaid_orders
December 6, 2022 6:10 pm wordfence_start_scheduled_scan
December 7, 2022 3:44 am Once Weekly wcs_cleanup_big_logs
December 26, 2022 2:36 am Once Monthly et_core_page_resource_auto_clear

Time Error

                               thrown in /home/truvosports/public_html/wp-includes/widgets/class-wp-widget-block.php on line 17
                               #0 {main}                                              
                               Stack trace:                                           

01-Dec-2022 19:31:49 UTC PHP Fatal error: Uncaught Error: Class ‘WP_Widget’ not found in /home/truvosports/public_html/wp-includes/widgets/class-wp-widget-block.php:17
01-Dec-2022 19:31:37 UTC PHP Fatal error: require(): Failed opening required ‘ABSPATHWPINC/blocks/legacy-widget.php’ (include_path=‘.:/opt/cpanel/ea-php73/root/usr/share/pear’) in /home/truvosports/public_html/wp-includes/blocks/index.php on line 11
01-Dec-2022 19:31:37 UTC PHP Warning: require(ABSPATHWPINC/blocks/legacy-widget.php): failed to open stream: No such file or directory in /home/truvosports/public_html/wp-includes/blocks/index.php on line 11
01-Dec-2022 19:31:37 UTC PHP Warning: Use of undefined constant WPINC - assumed ‘WPINC’ (this will throw an Error in a future version of PHP) in /home/truvosports/public_html/wp-includes/blocks/index.php on line 8
01-Dec-2022 19:31:37 UTC PHP Warning: Use of undefined constant ABSPATH - assumed ‘ABSPATH’ (this will throw an Error in a future version of PHP) in /home/truvosports/public_html/wp-includes/blocks/index.php on line 8
thrown in /home/truvosports/public_html/wp-includes/template-canvas.php on line 12

I have verified that the username that I’ve tried is accurate, proper case, etc.

Thankd for your help

1 Like

Hey @stephen

The issue may occur if the Administrator user role has been modified using a Role Editing plugin or perhaps via custom code. If you have edited the role, can you please reset it to the default permission state and see if that helps?

Additionally, in your System Report, we see the Velvet Blues Update URLs plugin, which is customarily used after a migration. If you did in fact perform a site migration, it is possible that the DNS has not bee propagated yet, and your Dashboard is trying to communicate with the old location of the child site.

I have removed velvet blues. The site has been live for almost a year. Do DNS isn’t an issue I don’t think. I have not used a role modification plugin. I have deleted MainWP child and reinstalled it. I tried connecting without a unique id. I have added a second admin account and tried to use it. But still no luck. I’ve turned off wordfence thinking that might be blocking it (though its not a problem on my other sites).

I’m stumped.

1 Like

Thanks for the update, Stephen.

At this point, I’d ask you to open, if you don’t mind, a private Help Desk ticket so we can collect some additional information & investigate further.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.