Woocommerce top seller N/A in client reports

I’ve just started playing around with reports for Woocommerce.

The [wcomstatus.topseller] token is reporting as N/A instead on the actual products that is showing in the client dashboard.

Hi Mark, can you please confirm that the WooCommerce Status extension is installed and activated on your MainWP Dashboard?

Hi Bogdan

Yes it’s installed. The top seller also appears as N/A there as well.

Hi Mark, that is weird. I have never seen this problem before.

Can you please post the community system report from your MainWP Dashboard for review? The report is located in your Dashboard under Status → Server, on the top right of the page.

Be sure to use the button like the one below; this button hides all your private information:


Pressing the button auto-copies the report to your clipboard then just paste it in a reply here.

Here’s the report.

To clarify the Woocommerce status page (page=Extensions-Mainwp-Woocommerce-Status-Extension) is showing blank rather than N/A

Server Info Required Detected Status

MainWP Dashboard
MainWP Dashboard Version Pass
MainWP Upload Directory Writable Writable Pass
MainWP Extensions
Activity Log for MainWP 1.4.2 Inactive Warning
Advanced Uptime Monitor Extension 5.0 Active Pass
Boilerplate Extension 4.0 Active Pass
MainWP Branding Extension 4.0 Active Pass
MainWP Bulk Settings Manager Extension4.0 Active Pass
MainWP Client Reports Extension 4.0.3 Active Pass
MainWP Code Snippets Extension 4.0 Active Pass
MainWP Comments Extension 4.0.2 Active Pass
MainWP Custom Dashboard Extension 4.0 Active Pass
MainWP Favorites Extension 4.0.1 Active Pass
MainWP Google Analytics Extension 4.0.1 Active Pass
MainWP Page Speed Extension 4.0.1 Active Pass
MainWP Pro Reports Extension 4.0 Active Pass
MainWP Rocket Extension 4.0.1 Active Pass
MainWP Sucuri Extension 4.0.5 Active Pass
MainWP UpdraftPlus Extension 4.0 Active Pass
MainWP WooCommerce Status Extension4.0.1 Active Pass
MainWP Wordfence Extension 4.0 Active Pass
WordPress Version >=3.6 5.4.1 Pass
WordPress Memory Limit >=64M 128M Pass
MultiSite Disabled =true true Pass
FileSystem Method = direct direct Pass
PHP Version >=5.6 7.3.17 Pass
PHP Safe Mode Disabled =true true Pass
PHP Max Execution Time >=30 seconds 30 Pass
PHP Max Input Time >=30 seconds -1 Pass
PHP Memory Limit >=128M 256M Pass
PCRE Backtracking Limit >=10000 1000000 Pass
PHP Upload Max Filesize >=2M 512M Pass
PHP Post Max Size >=2M 1024M Pass
SSL Extension Enabled =true true Pass
SSL Warnings = empty Pass
cURL Extension Enabled =true true Pass
cURL Timeout >=300 seconds 60 Warning
cURL Version >=7.18.1 7.47.0 Pass
cURL SSL Version >=OpenSSL/0.9.8l OpenSSL/1.0.2g Pass
PHP Allow URL fopen YES
PHP Exif Support YES ( V7.3.)
PHP Disabled Functions No functions disabled.
PHP Loaded Extensions Core, PDO, PDO_ODBC, Phar, Reflection, SPL, SimpleXML, Zend OPcache, bcmath, bz2, calendar, cgi-fcgi, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, gmp, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, odbc, openssl, pcntl, pcre, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, posix, readline, session, shmop, snmp, soap, sockets, sodium, sqlite3, standard, tidy, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, zlib
MySQL Version >=5.0 5.7.30-0ubuntu0.16.04.1-log Pass
MySQL Client Encoding utf8
Server Info
Server Software Apache/2.4.43 (Unix) OpenSSL/1.0.2g
Operating System Linux
Architecture 64 bit
Server Protocol HTTP/1.0
Server self connect Not expected HTTP response body:
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0
Gateway Interface CGI/1.1
Memory Usage 24.86 MB
Request Time 1589585493
Accept Content text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,/;q=0.8
Accept-Charset Content N/A
MainWP Settings
Number Of Child Sites 11
Use WP-Cron Yes
Optimize for Shared Hosting or Big NetworksYes
Automatic Daily Update Install trusted updates
Abandoned Plugins/Themes Tolerance 365
Maximum number of posts to return
Maximum number of pages to return
Maximum Number of Comments 50
Primary Backup System MainWP UpdraftPlus Extension
Maximum simultaneous requests 4
Minimum delay between requests 200
Maximum simultaneous requests per ip1
Minimum delay between requests to the same ip1000
Maximum simultaneous sync requests
Minimum simultaneous install/update requests
Active Plugins
Activity Log for MainWP 1.4.2 Active
Change From Email 1.2 Active
Favicon by RealFaviconGenerator 1.3.18 Active
MainWP Child Active
MainWP Child Reports 2.0.4 Active
MainWP Dashboard Active
Site Kit by Google 1.8.0 Active
Sucuri Security - Auditing, Malware Scanner and Hardening1.8.24 Active
UpdraftPlus - Backup/Restore 1.16.24 Active
Wordfence Security 7.4.7 Active
WP Mail SMTP 2.0.1 Active
WP Security Audit Log 4.0.3 Inactive

Everything seems fine. I can’t see anything that would cause this problem.

Are you able to send me temporary access to your MainWP Dashboard via private message so I can check this?

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